News and Analysis

#SFSNYC: Making Conversational Interfaces the Frontline for Customer Interaction

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The development of conversational language to interact with chatbots, digital assistants, smart devices, and other machines is changing the ways consumers make use of such platforms to find the information and services they want—and this change is only going to get more important for brands and local businesses to address.

Street Fight Daily: Facebook Expected to Bring Bidding to In-App Ads, Barriers to Online-Offline Attribution

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Offers Brands In-App Ads… Performance Pricing Pitfalls: The Truth About Offline-Visit Data for Advertisers… TGI Friday’s AI-Powered Marketing Drives $150 Million…

Report: Brands Abandoning Social Media Measurement

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The rise of tools like IoT and chatbots, along with reliable channels like email, have cut into the diminished albeit still powerful role of social along the customer journey, explains Mark Smith, president and CEO of Kitewheel.

Commentary

The Local Marketer’s Guide to Facebook

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What steps should local marketers take to maximize the value of their Facebook presence? First, marketers should claim location pages and optimize their presence for Graph Search. Second devise a complementary content strategy for corporate brand pages. Local marketers should also consider using Facebook ads to supplement organic pages content…

On the Web (Especially in Local), Personal Branding Is Everything

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Where media companies see themselves as unique, the Web sees, well, sameness. The pureplay companies have found ways to exploit that, while local companies — especially media — dismiss all that effort as irrelevant. To be a brand in the network is to behave unlike a brand and instead like a person. This is the secret to a strategic move into a world of connected human beings…

Why Broadcasters Need to Embrace Digital Hyperlocal

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There are lots of hyperlocal marketing opportunities are being missed daily by traditional broadcast media. This isn’t because stations don’t want the revenue — it’s because they are so understaffed and under-funded, it’s simply difficult to devote resources to learning new technologies. But this may be exactly the right time to start investing their (very small) resources to upgrade mobile apps and improve online capabilities to tap hyperlocal dollars…

Latest Posts

5 Self-Serve Solutions for Creating Location-Targeted Mobile Offers

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Locally-targeted mobile ads are expected to reach $4.5 billion in the U.S. this year — an increase of $1.6 billion in the last year alone. As merchants search for creative ways to take advantage of location-targeted advertising, many are turning toward self-serve solutions for creating location-based mobile promotions…

Street Fight Daily: McDonald’s Orders Ahead, Oracle Puts Micros On Menu

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyMcDonald’s Is Secretly Testing Its Own Order-Ahead And Payments App(BusinessInsider)… Oracle Puts Micros on Menu as Restaurants Eat Up Software (Bloomberg)… Google Is Getting Into Domains. Should GoDaddy Worry? (Mashable)…

No, the Amazon Smartphone Isn’t Going to Kill Retail

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The in-store experience provides tremendous benefits to shoppers, and the Amazon Fire phone further illustrates the opportunity to use innovative mobile solutions to improve and influence the shopping experience…

LION-Borrell Revenue Survey Unravels

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A revenue benchmarking partnership between the Local Independent Online News publishers association and Borrell Associates is coming apart because too few of LION’s publishers want to share their information with the the local media research company…

Is ‘Efficiency’ at Odds with Your Local Sales Force?

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With the economy on the uptick, businesses in local should have more wiggle-room in how they choose to increase efficiency. Whereas fear may have motivated them to move towards labor cuts in the past, now they should feel the freedom to invest in long-term solutions…

Street Fight Daily: Oracle Poised To Buy Micros, Ad Spending Jumps In Q1

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyOracle Poised to Seal $5 Billion Deal for Micros Systems (Wall Street Journal)… Ad Spending Jumps in First Quarter, Fueled by Olympics and Early Political Ads (AdAge)… Uber Plays Hardball With Early Shareholders (Fortune)…

Openings and New Hires at Facebook, 4INFO and WhitePages

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Every two weeks, Search Influence’s Kelly Benish — who knows practically everyone in hyperlocal — covers some of the latest job changes taking place in this dynamic industry. In this week’s edition, moves and new openings at Mobee, Turner Broadcasting, hibu, Angie’s List, Signpost and more…

How the Local Web Is Helping Neighbors Connect and Build Community

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We are at the cusp of being able to solve the “last mile” problem, largely because with mobile devices we are nearing 100% access and interoperability. There are three key areas where we can make a big difference, right in our local community, with the types of information available to enrich our local lives: government; commerce and community…

Driving Growth With Mobile

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2014 will be the year where key elements of the mobile tech ecosystem align to accelerate growth. Costs are falling and performance is reaching new heights at every level of the stack. VentureBeat’s seventh annual event on the future of mobile is gathering the industry’s biggest names to help you leverage mobile to increase profitability for your company. And they’re offering a discount to Street Fight readers..

LBMA Podcast: VW’s Eyes on the Road Campaign, Blippar Acquires Layar

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Top stories of the week feature Amazon, Regent St, Autograph, Avanade, Accenture, NinthDecimal (JiWire), PicQuest, Norton Outdoor, Placed, Retail Solutions Inc, Gigwalk, and Urban Airship…