News and Analysis

#SFSNYC: Kevin Clark of Synup Talks Better Reputation Management and Listings Updates

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What the public sees and hears about a company’s brand can make or break its overall success. That makes the services Synup offers relevant to many businesses, said Kevin Clark, vice president of sales for the company, at Street Fight Summit West in Brooklyn Wednesday.

#SFSNYC: GroundTruth Turns On-the-Ground Data Into IRL Transactions

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When consumers visit physical stores, the likelihood that they will complete a purchase shoots up, especially in comparison to the likelihood they will make a purchase after visiting a digital site. “Visits lead to sales,” was the message of Hongzhe Sun of GroundTruth, one of the sponsors of Street Fight Summit in New York Wednesday.

#SFSNYC: May AI Help You? The Marketing Opportunities in Intelligent Search

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Artificial intelligence is the future of search engines. Increasingly conversational, intelligent, and visual, search engines are adapting to become the centerpiece of consumer engagement, as well as a virtually new tool for marketers. Purna Virji, senior manager for global engagement at Microsoft/Bing, broke down the AI revolution in search at Street Fight Summit Wednesday.

Commentary

Why Local Media Companies Must Practice ‘Self-Cannibalism’

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Instead of protecting our products, we should look instead to protecting our customers, their experiences, and our relationships with them. Never begin a discussion about the future with a focus on our products or services. What does the customer want and need, even if our existing products are not a part of the answer? The world is changing and it begins with empowered consumers…

How Does Yelp Make Money and Where Is It Going Next?

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Yelp combines the nimble and engineering-driven product focus of a Foursquare or Facebook, with the direct SMB sales of a YP. It’s a powerful combo that few companies have, and few people talk about in blogospheric proclamations of category killers…

Local Search Is Becoming a Mobile Experience With a Social Layer

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One of the more surprising revelations from a recent comScore study is that Facebook is now the #2 mobile app for local search, behind Google Maps. This puts it ahead of Mapquest, Bing, and Apple Maps. Yelp isn’t even in the top five. Are people really using Facebook for local search? This may seem counter-intuitive to some, but consider that Facebook is by far the most popular mobile app in the world…

Latest Posts

Street Fight Daily: LivingSocial CFO Departs, New Features for Swarm

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyLivingSocial CFO to Depart; New CEO Due Soon (Recode)… Foursquare’s Swarm iOS App Gets Mayor Leaderboards, Easier Sharing, and More (The Next Web)…
88% Of Consumers Trust Online Reviews As Much As Personal Recommendations (SearchEngineLand)…

As Home Services Market Heats Up, Handybook COO Sees Big Opportunity

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Last month, Revolution, the venture firm helmed by Case as well as Groupon chairman Ted Leonisis, led a $30 million investment in Handybook, a company that helps people book housecleaners and other home service providers. Street Fight caught up with Umang Dua, co-founder of HandyBook, to talk about the company’s evolving competitive set and the growing speculation around Uber’s valuation…

Openings and New Hires at MatchCraft, Gannett, bizHive and Google

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Every two weeks, Search Influence’s Kelly Benish — who knows practically everyone in hyperlocal — covers some of the latest job changes taking place in this dynamic industry. In this week’s edition, moves and new openings at Euclid Media Twitter, Ping4, LiveIntent, Hibu and more…

Street Fight Daily: Google Plans Same-Day Delivery, Brands Eye App-Install Ads

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyInside Google’s Big Plan to Race Amazon To Your Door (Re/Code)… Matt Cutts, Google’s Head of Webspam, Is Going on Indefinite Leave — Publishers Likely Won’t Miss Him (PandoDaily)… Will Brand Dollars Ever Come to App-Install Ads? (AdAge)…

An Ex-Patcher Competes in Tim Armstrong’s Town

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Leslie Yager, who in three years rose from freelance writer for Aol’s Patch to the local editor of the network’s Norwalk and Wilton sites, was terminated in January as part of the company’s sale to Hale Global. She turned around and, days later, launched her own news site which is already a strong competitor in her former boss’s town…

Case Study: Using Hyperlocal to Get Around Franchise Marketing Restrictions

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Rather than feeling stifled by T-Mobile’s promotion restrictions, Robert Keyser, A-1 Wireless’ director of sales and operation, says he challenged himself to find a local marketing solution that would fit. T-Mobile was willing to approve his use of LoyalBlocks because the company didn’t feel that the platform would hurt their brand…

LBMA Podcast: Ubisense, ShopperTrak, and Pulsate’s Patrick Leddy

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Top stories of the week include Chaotic Moon’s intern tracking software, JCDecaux augments cell signals at bus stops in Amsterdam, Audi lights up the World Cup, Garrett Camp hires well to build Reserve.com, HouseTab tries social and payments together and Slight is launched…

Street Fight Daily: Snapchat’s Local Play, Bonobos Raises $50M For Brick-and-Mortar

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologySnapchat goes local: Firm Tests Secret ‘Stickers’ for Popular Locations (DailyMail)… Bonobos Gets $55 Million Investment to Open More Clothing Stores for Dudes (Recode)… In 2014 More Money Will Be Spent on Mobile Ads Than Newspapers, Magazines and Radio (Pando)

POS Startup Shows Cashiers Pictures of Customers Who Check-in

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Revel Systems, a San Francisco-based company that makes point-of-sale software, will now notify businesses when someone has checked-in to their venue on Yelp or Foursquare. The feature offers a way to help businesses take a more proactive approach to engaging a vocal minority of users who actively share their opinions…

Unlocking the Power of Passive In-Store Data Analytics

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In the world of indoor location analytics there are two types for data collection: active and passive. Retailers have embraced active data via apps and are now testing beacons — but they should also consider the value that passive location data brings to the overall understanding of consumer behavior in-store…