News and Analysis
6 Customer Data Platforms for Brands
Customer data platforms dominated the conversation at the MarTech Conference in California earlier this month, as marketers shared how they’ve been able to pull data from multiple sources, combine that data into single customer profiles, and then make that data available to other marketing systems.
With so much hype surrounding customer data platforms right now, we decided to dig into the market and learn about some of the hottest players in the space. Here’s what we found.
Voice-Readiness Study Indicates Vast Majority of Businesses Fail Basic Listings Test
It only takes listing correct and comprehensive information on Google, Yelp, and Bing for a brand or small business to earn 90% on location management solution Uberall’s voice search readiness test. Yet only 4% of the businesses in the company’s latest study, which examined the voice preparedness of 75,000 listings, had correct info on all three of those major directories.
Government Regulation Is Marketers’ Most Common Concern About Data-Driven Initiatives
Changing political headwinds and increased media attention on data collection and privacy are apparently rattling marketers, who named government regulation as an obstacle to data-driven campaigns more than any other single factor. That’s per a survey of U.S. marketers by Winterberry Group and the Interactive Advertising Bureau, eMarketer reported.
Commentary
Why Attributes and Identities Matter in Local Search
Google continues to remind businesses that location data is the foundation of their brands. The question is whether your business is taking advantage of the opportunities Google is creating to use location data to build your brand.
Bypassing the Hurdles to Bring Programmatic to SMB Advertisers
SMB advertisers care about reaching consumers, not the nitty gritty of technology covered in the ad trades. Local media companies and smaller agencies should focus on how programmatic technology helps them sell that outcome, rather than get stuck selling the technology itself.
Scaling the Neighborhood: A Community Focus for Local Services
So far, digital services, even those focused on local, have done more to atomize local communities than unite them, training us to rely on anonymous resources for the information and recommendations we used to get from our friends and neighbors.
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The Privatization of Local Search
Local search takes place across services that are proprietary and dedicated, even if indirectly, toward earning revenue for the companies that run them. But that doesn’t preclude us from thinking of local search as a kind of public utility whose objective is to provide accurate and consistent information. That means treating local listings primarily as a public good, not a business.
Street Fight Daily: Yelp’s Revenue Up 40%, Amazon to Launch Shopping Channel
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Yelp Swings to Loss, But Revenue Jumps 40% (Wall Street Journal)… Amazon Brings Ecommerce to Fire TV and Prepares to Launch Its Own Shopping Channel (GeekWire)… New Mobile Search Startup Focuses on Apps (New York Times)…
Forget DIY, DIWM, and DIFM: ‘Do Nothing’ is the Best Approach to Capturing the SMB Market
The future of SMB marketing solutions isn’t do-it-yourself, do-it-for-me, or even do-it-with-me. Rather, it lies in a new go-to-market model called “do nothing” that combines context, content, software, and automation into solutions that are low-cost, have next to no barriers to entry, and require little in the way of learning or doing from customers.
DEBATE: The Marketing of SMB Marketing Solutions
Speculation over the best model for providing and marketing SMB solutions — do-it-yourself (DIY), do-it-for-me (DIFM), or the middle-ground option, do-it-with-me (DIFM) — has been swirling for years. Columns from two Street Fight contributors indicate that while technology is part of the current problem, it’s undoubtedly part of the solution as well.
SMBs and Self-Service: Are We There Yet?
The question of whether or when SMBs are going to self-provision online marketing has been a topic of intense debate for at least a decade. Signs now point to the emergence of solutions simple enough to make self-service viable within three to five years. Ultimately, rather than a do-it-yourself vs. do-it-for-me dichotomy, we’re likely to see an increasingly stratified local market that looks a lot like a three-cabin airplane seating chart.
Street Fight Daily: Apple Pay Goes International and Has a New Competitor, Amazon’s Effect on SMBs
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Apple Pay Partners with AmEx to Expand Internationally (Fortune)… JPMorgan Chase Says It’s Building a Rival to Apple Pay (Channel NewsAsia)… Is Amazon Killing Small Businesses? (Forbes)…
Misalignment Between Brands and Local Affiliates May Be Wasting Massive Amounts of Co-op Funds
National brands rely on a complex web of local affiliates for representation, distribution, and channel marketing and sales. In these sometimes shaky partnerships, it turns out that massive resources in the form of co-op and market development fund (MDF) programs often go unused or get misdirected, largely due to misalignment between brands and their affiliates.
Case Study: Westport Restaurant Views Social Marketing as Digital Word-of-Mouth
Local merchants in every vertical are relying more on social media marketing for customer acquisition and retention, but restaurants in particular have become heavy users of social platforms. This year, 50 percent of casual dining and fine dining operators said they planned to devote even more resources to social media marketing. Hyperlocal vendors like Perch are providing business owners with a way to consolidate most social marketing tasks in one centralized app.
Street Fight Daily: Facebook’s Location-Centric Notifications Update, Etsy’s Same-Day Delivery
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… With Updated Notifications, Facebook Pulls People Down the Rabbit Hole (GigaOm)… Etsy ASAP Brings Same-Day Delivery to NYC (The Next Web)… Square Reports Another Loss as IPO Roadshow Approaches (Wall Street Journal)…
Getting Pushy with Notifications Can Pay Off with Millennials
With the volume and velocity of messaging in the digital economy increasing seemingly exponentially, brands everywhere need to weigh not only what information and content they share but also how much and the delivery channel they use. When it comes to highly connected millennials who use location-based apps, a new study indicates brands and retailers stand a good chance of cutting through the clutter with push notifications.
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Google’s New AI Search Rules Create a Challenge for MULO Brands