News and Analysis
Nextdoor Releases Local Deals to Connect Businesses with Nearby Customers
Nextdoor, the social networking app that requires users to enter a verified address in order to connect neighbors, is announcing local deals, a feature that will allow businesses on the platform to promote sales, discounts, and other offers to nearby customers.
Nextdoor is active in more than 248,000 neighborhoods across 11 countries.
Google Considers Buying TikTok Rival
TikTok could be seen as a competitor for YouTube, the video platform owned by Google’s parent company, Alphabet. TikTok is typically seen as a greater threat to Facebook in the social category, and the social giant is testing a copycat app of its own to crush the insurgent. But more time on TikTok could also mean less time on YouTube in a tight attention economy, and TikTok’s fervent teen users apparently have Google concerned enough to spark a potential Firework deal.
7 Loyalty Platforms for Restaurants
One area where restaurants have particularly specific needs is in promoting customer loyalty. Vertical-specific loyalty platforms for restaurants tend to have features and capabilities that more generalized loyalty platforms do not. For example, many loyalty platforms for restaurants are tied to reservation systems, so waiters know customers’ preferences before seating them at their tables.
Although the number of loyalty platforms for restaurants is growing every day, we’ve put together a list of seven important players that anyone who is interested in this space should be following.
Commentary
Report: Solid Opportunity to Sell Marketing and Data Management Services to Local Merchants
As local merchants increasingly shift their marketing spending to digital tactics, they’re becoming more sophisticated in how they manage those programs. Street Fight’s latest analysis of its local small business survey shows a much higher adoption rate of digital dashboards and the like compared with previous research.
SMB Content Marketing: Avoid the Backward Approach
Whether a business is local or not, content drives the bulk of digital marketing. A successful content marketing campaign involves topics that resonate with the intended audience, creates buzz on social media and attracts high quality links. Yet, the approach that many people take to content marketing is backward.
Get Ready for The New SMB Software Market
The SMB market is less homogenous than the consumer market, which makes it difficult to reach and serve the majority of customers with a single software product. Luckily for SMB, that won’t always be the case. Now is the time to get ready for a new SMB software market that will experience more growth than enterprise or consumer.
Latest Posts
Street Fight Daily: Publisher Reach on Facebook Declines, Grocery May Be Next Boon for Amazon
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Publisher Reach on Facebook is Down 42% Since January… Shipping, Business Supplies, and Grocery Delivery — Not Echo — Most Likely to Be Amazon’s Next Growth Driver… What’s Next for Tronc: Scooping Up Other Newspapers…
Moz CEO: Establishing Attribution Is About Building Businesses’ Trust
A lot of local marketing companies are operating in the shadow of prior practices and companies that created a lot of distrust in the market, says Moz CEO Sarah Bird, who will be a speaker at Street Fight Summit West next week: “Part of the vision of online-to-offline attribution is to overcome that snake oil effect and build trust so you can point to data.”
Lee Enterprises and Okanjo Team Up to Match Ads to News ‘Sentiment’
Up until now, most digital ad targeting has focused on marrying the right ad with the individual user. But that kind of targeting can be hit or miss. This new partnership will try and connect the right kind of ad messages to the right editorial content across Lee’s 20 million monthly visitors.
Street Fight Daily: Uber Closes $3.5 Billion Round, Mary Meeker’s 2016 ‘Internet Trends’
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Uber Turns to Saudi Arabia for $3.5 Billion Cash Infusion… 7 Key Data Points from Mary Meeker’s 2016 Internet Trends Report… Facebook Says Its New Tech Can Understand Text With ‘Near-Human’ Accuracy…
FiveStars Digs Deeper Into Customer Data to Get Beyond ‘Loyalty’
FiveStars co-founder and CEO Victor Ho, who will be a speaker at Street Fight Summit West next week, caught up with us recently to talk about the efficiency of retention marketing, the shift from daily deals to digital loyalty programs, and what analyzing the trove of SMB consumer data can potentially yield.
7 Automated Customer Service Solutions for Merchants
Savvy business owners are looking for ways they can use hyperlocal technology to manage the increasing number of customer requests, issues, and even complaints, without taking time away from the hundreds of other tasks they juggle on a daily basis. Here are seven examples of platforms that can help businesses react nimbly and effectively.
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