News and Analysis

Why Did the Chicken Expand Beyond Guatemala?

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You may not have heard of Pollo Campero (yet) in the United States. But this family-founded brand started in 1971 and has passed down its fried chicken recipe since then. The brand is now investing in U.S. expansion and plans to grow from 90 units to at least 250 over the next five years. Pollo […]

How 3 Brands Have Modernized Their Loyalty Programs in 2023

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Virtually every top retail brand today has a mobile app designed to build loyalty, but the majority of those apps aren’t delivering the kind of return on investment that their creators expect. With so many branded apps and loyalty programs vying for consumers’ attention, companies are learning that they have to lean into personalized experiences […]

What the Cadent Acquisition Means for the Future of Converged TV

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As consumers grow more comfortable with the idea of combining live TV, streaming services, and on-demand content into one platform, private equity firms are betting that converged TV startups are about to become a revenue goldmine. In the latest example of what’s become a trend in the space, Novacap, one of the most well-known private […]

Commentary

Expert Roundup: How Are Mobile Payments Transforming? Part II

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To define the current state and future trajectory of mobile payments, we’ve rounded up top industry voices and thought leaders from Kabbage, Fivestars, and Marqeta.

retail order pickup third-party data

LBMA: Gimbal Launches Pick-Up Solutions for Brands without Apps

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In this episode of Location Weekly, the Location-Based Marketing Association covers the WNBA teaming up with Twitter on a digital hoodie, Gimbal launching pick-up solutions for brands without an app, Kroger testing drone delivery, and IKEA and Pinterest teaming-up on “Renocations.”

Direct Mail in the 21st Century: Traditional Marketing Meets Digital

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Direct mail marketing has evolved significantly with advancements in technology, enabling marketers to better segment and target consumers while continuously optimizing campaigns through data-driven insights. Postcard mailings can transcend the “print media” label and hold the same targeting and attribution standards as “digital media.”

Latest Posts

One Year Later: How Covid Hit Ad Tech and How It’s Recovering

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Covid bludgeoned ad spend, cut budgets, and forced ad tech providers to get crafty to survive. On top of that, 2021 is throwing its own curveballs, especially related to privacy, as Apple and Google downgrade tracking.

How Apple’s IDFA/ATT Change Will Affect App Publishers

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If Apple doesn’t change course, we’re in for a possibly very humbling year for SMB app publishers and an App Store that advantages the largest publishers with the biggest wallets

Inform Your Multichannel Customer Experience Strategy

The Comment Section Could Be the Next Big Source of Audience Data

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Comments sections can be a source of feedback, wisdom, and community. They can also provide rich, first-party audience data. OpenWeb is betting on the latter.

Firefly Launches StreetIQ Platform with Puma Campaign

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The Location-Based Marketing Association covers Firefly launching its Street.IQ platform with a Puma campaign, putting automobile advertising into action.

Contact Center Should Be the Marketing Engine

Expert Roundup: How Will Retail Transform in 2021?

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Retail transformation experts expound on Google and Amazon’s approaches to e-commerce, managing customer relationships, and targeting after cookies.

The New Content King: Short-form Audio

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With so many hours in the day, people are getting screened out. That’s why audio is coming back with a vengeance.

The Case for Internet Tracking

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What does Apple’s IDFA change really mean for consumers? It will undermine personalization, make it harder for SMBs to compete, and upend free services.

The Stakes of Apple’s IDFA Change

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The IDFA change means that iPhone users will be asked whether they want to allow tracking when they open apps. It will deal a blow to digital advertising.

Google’s Latest Privacy Play Has Big Implications for the Open Web

Looking for the ‘Big Picture’ in Local Search

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Tunnel vision is an issue that’s long plagued the SEO community. Single-location rank trackers don’t tell the complete story of how well a business is really performing in local search results. But with so many avenues to go down in measuring success, it’s almost impossible not to get sidetracked from time to time.  If businesses […]

How Restaurants Are Using Interactive AR in 2021

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Restaurants, retailers, and other local businesses looking to engage customers in a socially-distant way are giving AR-enabled interactive experiences a try.