News and Analysis
How Will Influencer Marketing Survive the Covid-19 Crisis?
It is against the backdrop of an unprecedented economic downturn that marketing tech makes its pitches to clients this year. On the one hand, it is fair to say cutting-edge marketing may be as important to businesses as ever. With storefronts closed across dozens of states to promote social distancing, businesses need ways to connect with customers, and they need novel, often tech-driven tactics, like curbside pickup, to sell their goods safely. E-commerce, including mobile and social commerce, are also well-positioned to thrive at a time when customers are often left with hardly any other option. On the other hand, with revenue dramatically down for most retailers and consumers averse to in-store spending, digital tools risk being cut from squeezed budgets.
To assess how the swift economic downturn caused by the coronavirus is affecting one of digital marketing’s hottest new sectors, influencer marketing, I connected with Daniel Schotland, COO of influencer marketing company Linqia.
5 Curbside Pickup Solutions for Retailers to Use During Covid-19
Curbside pickup isn’t just a win from a public health perspective; it also gives stores an additional lifeline as they look for ways to sell products without violating physical distancing guidelines. What’s more, the trend may stick, bringing additional retailers into the process and boosting customer adoption even after social distancing subsides.
These are five technology companies offering platforms and tools that retailers can use to implement curbside pickup during the Covid-19 crisis.
Local Businesses Lean Heavily on Digital Tools During Covid-19
Digital platforms like Facebook, Google, Instagram, Yelp, and Twitter have never been more important for local businesses. With 80% of customers saying they are scaling down their restaurant visits now, restaurants are in uncharted territory. Local businesses in every industry are being forced to adapt their marketing strategies on the fly and use digital channels like Google and Yelp to keep people updated on their status.
Restaurants that were previously hesitant to use delivery services are now jumping on the bandwagon, and apps like DoorDash, Instacart, and UberEats are seeing a surge in businesses using their platforms. Smaller restaurants, retailers, and other local businesses are also beginning to accept more orders through messaging apps like Facebook Messenger and WhatsApp. Larger organizations are managing an influx of customer service calls using chatbots on these same platforms.
Commentary
Google Websites — To Infinity and Beyond?
“In the developing world, Google has a simplified path to the GMB where if a business first creates a website they can get verified more easily,” Mike Blumenthal notes. “Thus the website becomes the hook into Google’s data funnel. In the US, and most other developed countries, I would speculate that it is typically the other way around”
At Cloud Summit, a Focus on the Transition to SaaS Services
ReachLocal’s CPO Kris Barton noted that SaaS churn is typically between 6 percent and 22 percent. Media churn is between 39 percent and 86 percent. The key is to provide an integrated marketing system, said Barton: “Sixty-four percent are more likely to use a marketing system when it is integrated with core business systems.”
Google My Business Looks to the Future
Aditya Tendulkar is about as close to the source as you can get when it comes to the strategic direction of Maps and Google My Business. We asked him a few questions about the quick pace of feature releases in recent months and the new openness Google seems to be showing toward listing management companies and crowdsourcing.
Latest Posts
LBMA Podcast: Everyware, Shake Shack, and Carling’s Beer Button
This Week in Location Based Marketing is a weekly video podcast from the Location Based Marketing Association with Asif Khan and Aubriana Lopez. On the show: Delta Airlines + Snapchat, Revel Systems & Punchh, OfferUp gets $119M, Hilton Hotels, IKEA’s Dining Club, Trackr + Alexa, and Neiman Marcus.
Street Fight Daily: Instagram Boosts Ads for Brands, Google Acquires Urban Engines for Maps
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Instagram’s Deems Its Brand-Focused, Call-to-Action Ads Work in Progress… Google Acquires Urban Engines to Bolster Location-Based Analytics… Data-Driven Marketing is Driving More Revenues…
As Merchants Flock to Social Media, How Can Community News Sites Keep Pace?
According to a new survey, SMBs are turning to social media more and more. But they may be doing it not just because they’re getting good results but also because they have better buying experiences with Facebook and others.
Case Study: Portland Retailer Reaches New Customers with At-Home Try-On
EcoVibe Apparel is working with a hyperlocal startup called Dorrbell and giving local shoppers a way to try on items from the comfort of their homes. Customers go online and choose products they would like to try on, they then schedule a time for them to be dropped off.
Street Fight Daily: Instacart Aims for Positive Cash Flow, Google Drives App Installs
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Instacart Looks to Build an Empire with Promoted Ad Business… Google’s App Ad Business Drivers Billion Installs in Last Four Months… Ads Help Businesses Stay Afloat, But Slows Load Times End Web Visits…
6 Click-to-Text Tools for Local Businesses
Seventy-five percent of millennials prefer to text versus call on their mobile phones, according to a survey by the mobile engagement platform OpenMarket, and 76% prefer to receive texts from businesses because they say texting is more convenient and less disruptive.
Will the ‘Physical Web’ Help Retailers Reduce Annoying Ads?
While still in its infancy, and not yet realized, the physical web will prove to be an asset to franchisees looking to connect, and engage with, potential customers from their surrounding neighborhood – without barraging them with untimely and irrelevant messaging.
Street Fight Daily: Inside the Self-Driving Uber Experience, Billy Penn’s Sister Site Launches
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Uber Starts Self-Driving Car Pickups in Pittsburgh: Here’s a Peek Into the Experience… The Incline, Billy Penn’s New Sister Site, Launches in Pittsburgh… Amazon’s Echo Is Finally Being Released in the UK and Germany…
HomeAdvisor CEO: The Marketplace for Home Services Is ‘Operationally Intense’
“If you’re going to get into [the home services] space, you better be prepared to really invest and for the long haul,” says Chris Terrill. “There are no quick fixes or technology that’s suddenly going to turn this thing around.”
App Connects Travelers With Revelers, Parties Ensue
Thanks to the recently refreshed Party With a Local app, this lonely planet of ours may become just a bit less so — or a least more social. “The idea … came from my own experiences of finding that a night out anywhere is better with a local, but it’s not always easy to meet locals,” CEO Dan Fennessy said of the service.
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