News and Analysis

customer experience retail

Yelp Comes to an Inbox Near You

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With Mailchimp now in the mix, Yelp can be a central component of brands’ email outreach. This helps brands generate content that can be featured in their newsletters (think “review of the week”), which is always welcome to ‘content-starved’ brand marketers or time-starved franchisees.

Lytics Debuts Conductor to Unify Customer Data

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As brands more often deploy multiple customer data platform to craft a holistic picture of customers using their martech stack, the CDP Lytics released Conductor, which it is calling the “centerpiece” of its “composable” CDP. Conductor is a customer data infrastructure product that aims to cut costs and generate greater ROI by unifying a company’s customer data.

Yelp Mailchimp

Yelp Is Making It Easier to Add Review Content to Email Campaigns

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As businesses work to increase the return on investment of email marketing, Yelp is launching a new feature designed to add local reviews and other user-generated content to Mailchimp campaigns.

Commentary

The Impact of Covid-19 on Marketing and the Best Ways to Deal with It

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What is the impact of the Covid-19 crisis on marketing, and what are the best ways to deal with these newfound challenges and sustain your business? Read on to learn the best possible ways to sustain your business and build strong communities during these troubled times.

Top 5 CRO Tools That Will Increase Conversions for Your Small Business

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CRO is the process of setting up a website in a way that leads site visitors to take action and purchase products. As a result, they are converted into customers of the business. 

If you have a site that has high traffic, that is naturally a good sign. But it doesn’t mean much unless that traffic leads to conversions. Based on current research, we’ve compiled the top 5 CRO tools that you can use to increase conversions and bring in greater profit.

Using Zoom During Covid-19 Lockdown Exposes Users To New Data and Privacy Cyberattacks

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Phishing attempts, coronavirus-themed fraud, and cyberattacks are increasing exponentially as fraudsters pummel organizations of all sizes in their attempts to gain access to sensitive information. They know just where to find that sensitive information, thanks to the inexperienced remote workforce that has been forced to work from home at this time. 

In light of the pandemic, the usage of applications that enable virtual meetings has skyrocketed. One of the worst-hit platforms has been Zoom. Relatively unknown up until a few months ago, its use has soared in ways that the developers did not foresee before the pandemic struck. 

Fortunately, there are steps people can take to keep their information secure.

Latest Posts

Letter From the Editor: Broadening “Local”

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Street Fight’s charter for the past nine years has been to chronicle the happenings of, and pull strategic insights from, the world of location-based media and marketing. But this impactful area that we’ve all come to know as simply “local” continues to evolve and expand.

This sparks an ongoing question we ask ourselves: What is “local?” The answer to that question is different depending on whom you ask. To some, it might mean how restaurant ingredients are sourced. To those in the local advertising industry, it might mean “SMB,” and to others, it could mean how ads are targeted. The answer is that all of the above are correct.

April Focus: Automating Local

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We’ve kicked off 2019 with themed content for January (Beyond the Screen), February (Word of Mouth), and March (Targeting Location). We now roll into April with Automating Local: a look at how AI is impacting local commerce and marketing. How is it empowering local marketers, and who’s doing what? How are sub-sectors like “retail-as-a-service” bringing AI into retail to transform shopping experiences and empower retailers with new functionality and customer data?

Digital Signage Is All Grown Up Now, Speaking with the Consumer, Not at the Consumer

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I’ve been attending Digital Signage Expo (DSE) in Las Vegas for quite a number of years, and now more than ever, the show organizers, Exponation, deliver on their promise: a highly impactful four-day event jam-packed from early morning to late at night. The show demonstrated that if content is king, context is definitely queen. Location is the new cookie, and all the out-of-home industry stakeholders are now finally aligned for much success in the years to come.

From Zero-Click SERPs to Rabbit-Hole SERPs

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Mihm to Blumenthal: Answer Optimization and Zero-Click SERPs seem to be gaining traction as concepts in the SEO industry, but as you pointed out in our previous conversation on this topic, Google’s moving well beyond simple answers and into journeys. Cindy Krum highlighted several examples of these new search journeys, which as I saw her presenting struck me as “rabbit-holes.”

Toast Raises $250M, Securing Lead Position in Restaurant Management Software

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Restaurant management software provider Toast announced $250 million in additional funding on Monday, valuing the firm at $2.7 billion and cementing its lead position in the SaaS market for restaurants. TCV and Tiger Global Management led the Series E round.

Listen to Podcast: Heard on the Street

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Within 24 Hours, Further Signs That HUD’s Facebook Probe Could Upend Digital Ad Industry

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What’s at stake in the Facebook housing discrimination probe and related investigations into Google and Twitter is whether the dissemination of online content—the news, product recommendations, advertising campaigns of all kinds, and entertainment—can and should be permitted on the basis of data collected on users’ personal characteristics and past behaviors. Should organizations, in industries as varied as entertainment, apparel, tech, and education, be permitted to use evolving technology to predict whom ads should target and thus who should see the content promoting Berkeley’s MBA program, the new housing development in Long Island City, or the hip sunglasses Warby Parker will never get me to buy? How does past human behavior and long-term inequality in various groups’ access to privileged resources shape ad targeting and the technology that automates it, and can the tech industry reach beyond those limitations to open up new futures instead of capitalizing on and reinforcing historical distinctions?

The news this week of the Trump administration’s first charges filed against a major tech company is the first step on our path to finding out.

LBMA Vidcast: PayPal & Instagram, Special Guest: Neil Crist of Moz

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On this week’s Location-Based Marketing Association podcast: 3D printed Sushi, PayPal + Instagram, Postmates Party, AirFrance SkyDeals, Macy’s goes VR, Sam’s Club Scan&Go. Special Guest: Neil Crist of Moz.

Automated Ad Targeting Ensnares Facebook in a Discrimination Lawsuit

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The lawsuit is big news not just for Facebook or for housing-related ads but for the digital advertising industry as a whole. That’s because it marks the first major federal attempt to use the resources of the law to curb ad targeting on the basis of racial discrimination. As interest in regulating broad tech spreads across the country and political spectrum, the lawsuit could prove a harbinger of harsher laws to come.

3 CRO Techniques That Actually Convert Visitors

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The web is filled to the brim with quick conversion rate optimization tips. These include changing the color of your CTAs, making headlines catchier, and changing the background image of your landing page, among many others. While these strategies have shown results, there are a few effective CRO techniques that are often overlooked. In this article, I discuss less common CRO techniques that have the potential to drive significant results.