News and Analysis

Surveys 2.0: Chatmeter’s AI-Driven Solution for Enhanced Customer Insights

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Chatmeter has announced the release of Surveys 2.0, a new solution from its Pulse Ai: Signals platform. This AI-driven tool offers multi-location brands a 360° view of customer insights by continuously analyzing survey data, reviews, and social data in real-time. This looks to be the first time such comprehensive, real-time analysis has been available in […]

The Billboard Now Big Screens: OOH Trends from Kevin Bartanian Street Fight

The Billboard Now Big Screens: OOH Trends from Kevin Bartanian

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We know that many consumers today use their small screens (i.e., phones and tablets) to organize their lives, find the things and experiences they need, communicate with friends, family, and colleagues, and watch countless hours of strangers and animals doing bizarre and sometimes comical/inspirational things. Marketers from MULO (multi-location) brands use those screens to push […]

Can Target's Private Label Products Help Them Compete? Three Brand Experts Weigh In Street Fight

Can Target’s Private Label Products Help Them Compete? Three Brand Experts Weigh In

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Target launched its first private label brand in 1984 with the launch of the Honors clothing line. These product lines are now called “owned brands” by the MULO (multi-location) retail giant, which now has nearly 50 owned brands, some of which they have begun to sell to other retailers, making Target a wholesaler and shopping […]

Commentary

Does ‘Multisearch Near Me’ Signal a Visual Search Future?

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Google’s latest local search play was on display at its recent I/O conference: Multisearch Near Me. If multisearch and local search had a baby, that’s essentially what was announced. It lets users search using images or screenshots along with the text “near me” to see local results.

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3 Ways to Move Past SKAdNetwork

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Here is a guide for brand advertisers to navigate the SKAdNetwork situation and reclaim attribution in the wake of App Tracking Transparency.

How to Respond to Inflation’s Impact on Consumer Behavior

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The first step is accepting that no one data source will be representative of a multi-dimensional consumer. As powerful as it is, first-party data is not scalable, and we can no longer get away with ascribing meaning without context. Finally, we need a holistic approach to identify new audiences.

Latest Posts

clean room advertising

Clean Room Consortium Aims to Clarify How Advertisers Can Use the Technology

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Adam Gelles, CEO of The B2B Marketing Company, and Richard Sobel, CEO of Mercato Solutions, founded the Clean Room Consortium as a sort of trade organization to help all stakeholders understand and best capitalize on the technology. We touched base on how advertisers and publishers are already using clean rooms and what the media community needs to know.

customer experience

What’s Driving CX? 3 Predictions for 2023

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This is a pivotal moment for the state of customer experience (CX) as customers demand more connected, frictionless, and innovative experiences. However, despite the significance of CX, according to Forrester’s US Customer Experience Index, CX quality declined for 19% of brands in 2022. 

retail marketing trends 2023

Forecasting the Future: 4 Retail Marketing Trends Coming in 2023

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Retail media, the rise of TikTok, merchandising advances to deal with supply chain constraints, and shortened paths to conversion — these are just four of the trends in 2022 that Street Fight contributors see picking up steam in 2023.

amazon playbook

Amazon Takes a Page from the TikTok Playbook

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Social commerce provides the promise of an additional revenue stream for social platforms that have largely relied on advertising for monetization. The giants are copying each other to get there, and Amazon has taken a page from the TikTok playbook to spur its latest advance.

in-store media platforms

5 In-Store Digital Retail Media Platforms

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Is it retail media? Contextual advertising? Digital out-of-home? The latest crop of in-store digital retail media platforms are all of the above — and more.

green shopping

Consumer Trust and Green Shopping Lead the Way in 2023

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With almost every business continuing to evolve, 2023 is going to build on the success of this year. In fact, next year will present new opportunities to build trust, innovate digital marketing tactics, and advance our industry’s effort to reduce our industry’s climate impact. 

dooh out-of-home advertising

4 Ways DOOH Will Break Open the Metaverse Ad Market in 2023

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The writing is on the wall. From the Trade Desk’s push into in-game advertising to IAB’s decision to update its in-game measurement guidelines, the foundation of what will eventually become the metaverse advertising market was laid in 2022. Now, as we look ahead into 2023, what comes next?

QR codes

Don’t Call It a Comeback: QR Codes Poised for a Resurgence in 2023

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It may be too soon to pinpoint the biggest takeaways from the 2022 holiday marketing blitz, but one in-store technology stands out from the rest: QR codes.

holiday spending

Report: High-Income Consumers Forge Ahead with Holiday Spending

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The divide between the “haves” and the “have nots” is growing. According to a new report by Havas Media Group and the CX intelligence platform DISQO, the bifurcation in holiday spending intent between lower and higher-income consumers is stark — and it’s only getting larger.

deeper customer relationships

Elevating Subscriptions: Turning Transactions into Deeper Customer Relationships

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What brands need to do to maximize the value of subscriptions is deliver—and differentiate themselves—on exceptional customer experiences (CX). This includes real-time support and service to meet high demand while furthering customer relationships.