News and Analysis

How Americans Shop Today

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All industries—apparel, grocery, electronics—are affected differently by the move to e-commerce, and consumers are turning to new options, including social marketplaces, disrupting what we typically think of as digital shopping. Here are some insights on major market changes, including the key to Amazon’s dominance, the industries flouting the turn to e-commerce, and a curious preference among millennials, from a recent survey of 1,000 consumers by Signs.com.

6 Companies Reimagining Last-Mile Delivery

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There’s a renewed push in Silicon Valley to tackle last-mile delivery. The use of autonomous vehicles, drones, and artificial intelligence is what more and more vendors are pushing for. Last-mile delivery is the most expensive part of shipping, and increasing fees mean prices are only going higher. The company that can get goods from a transportation hub to the customer’s doorstep in the shortest amount of time will win the retail game, and technology firms are hoping that their innovative solutions will be the answer that retailers are looking for.

Here are six examples of companies that are working to innovate in the last-mile delivery space.

Offline Retailers See Huge Boost From Prime Day’s Online Sales

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Amazon wasn’t the only retailer to see high purchase intent during its two-day event. Competing retailers saw similar successes piggybacking on Amazon’s newest shopping holiday with their own discounts and limited-time deals. This year’s Prime Day event drove a 14% spike in U.S. traffic on its first day, compared to baseline traffic from the month of June.

According to data collected by Constructor.io, an AI-first SaaS provider for ecommerce sites, among the non-Amazon companies having sales during Prime Day, search volume increased an average of more than 500%.

Commentary

When Breaking Google’s Guidelines Is Almost Necessary with GMB

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A couple of months ago I was helping a physical therapy business on the Google My Business Forum that was filtered out of the local results on Google because of the Possum algorithm update in 2016. In this case, the culprit was a completely different physical therapy business down the street (about a two minute walk away).

The Usability Gap: Designing the Right Products for SMBs

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Surely small business owners belong to the class of ordinary users. Expecting them to invest the time and energy to become power users is a good way to guarantee that your user base will remain small. This realization could lead to a very different and more fruitful approach to product design for SMBs.

Could Chipotle Have Saved Millions of Dollars By Taking Online Reviews More Seriously?

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If done right, online reputation management can act as an early warning system for multi-location businesses, and can ultimately prevent long-term brand damage and reduce the risk of decreasing profits.

Latest Posts

Spring Brand Battle: Jackson Hewitt vs. Liberty Tax

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Spring’s Brand Battle was the closest one yet with a spread of just four points overall. Local advertising and SEO strategies called the winner this month, and the losing contender would have had a better chance of overtaking its competition with more focus in those areas. Find out whether Jackson Hewitt or Liberty Tax Service earned a better return on local advertising effort!

Street Fight Daily: Groupon Sells Off Breadcrumb to Upserve, Google My Business API Updated

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Groupon Just Sold its Restaurant Software Business to Upserve… Google Updates the Google My Business API to Version 3.0… Uber and Lyft Threaten to Leave Austin After Prop 1 Loss…

Raise Report: New Funding for Via, Drivy, Home Chef

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Every two weeks, we round up some of the biggest fundraises taking place in hyperlocal marketing, commerce, and tech. This week’s edition includes new cash infusions for Bnbsitter, Passport and Trov.

Openings and New Hires at Empyr, Matchcraft, xAd and CBS Local

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Every two weeks, Geoff Michener covers some of the latest job changes taking place in this dynamic industry. This week’s edition includes moves and new openings at Ninth Decimal, Factual, and Promoboxx.

Street Fight Daily: New York Times Enters Food Delivery, Yelp’s Plans for Growth

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… New York Times Goes for Literal Snackable Content with Meal Delivery (Mashable)… More Than 146 Million People Have Used Yelp This Year (Eater)… Drawbridge Raises $25M As It Takes Its Cross-Device Tech Beyond Advertising (TechCrunch)…

How SMBs Can Take Advantage of Location in Paid Search Campaigns

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One theory among local agencies is brick-and-mortar merchants haven’t been as successful with paid search because they aren’t taking advantage of location targeting capabilities. Here are eight way that local merchants can take better advantage of location in these campaigns.

Native Ads Compete With News for Audiences’ Attention — And Get It

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A new Tow-Knight Center for Entrepreneurial Journalism study find news publications tipping their revenue funnel toward native advertising. What caught my eye had nothing to do with dollars. It was all about how sponsored content could connect with readers as much as “news.” And sometimes maybe more.

Street Fight Daily: Brick-and-Mortars Crushed by Online Costs, Instagram Tests Profiles for Businesses

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Online Operating Costs Are Crushing Brick-and-Mortar Retailers… Instagram is Testing a Facebook-Like Profile for Businesses: Here’s What it Looks Like… AT&T Unwinds Web Alliance With Yahoo (Wall Street Journal)…

Street Culture: Collective Employee Mindset = Shuffleboard at Nextdoor

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“One hundred and eighteen people is not a lot, but corralling those opinions is a more difficult task,” said Margie Mader-Clark, the company’s VP of human resources. “It’s about a stewardship of culture, taking care of it, making sure the negative aspects go away as early as possible.”

Belly’s LaHive: Beacon Tech ‘A Little Bit Overhyped’

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The company’s CEO says that he considers beacons “an additional channel of communication so that businesses can identify when customers are inside a store and target them with special offers,” but he doesn’t see location-based tech and loyalty programs going hand-in-hand.