News and Analysis

Retail Insights: Inside The Vitamin Shoppe’s Omnichannel Strategy

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The data that The Vitamin Shoppe collects in its CRM is used to create 360-degree views of each customer so that in-store associates can see in real time when customers have earned new awards and offer more personalized product recommendations based on previous purchases.

Consumers Still Do Not Understand How Companies Use Their Data

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More than one year after the implementation of GDPR in Europe and with CCPA looming, consumers still have no idea how and why companies like Google and Facebook collect their data. That’s according to a global survey by mobile marketing firm Ogury, the largest of its kind to ask consumers about their understanding of marketing and privacy.

Nearly 40% of respondents in both Europe and the US were ignorant of what GDPR is. But more significant is that 52% of consumers report not understanding how their data is used.

Allset Redefines Its Position in the Mobile Ordering Space

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Standing out in the mobile ordering space isn’t easy. GrubHub, Uber Eats, Door Dash, and dozens of other mobile ordering platforms are competing for business in what’s already become a tight market. So how does an outsider break into the business, and break away from the competition?

For companies like Allset, the answer is to create entirely new services that competitors aren’t offering.

Commentary

Building the Essential Digital Marketing Bundle for Local Businesses

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“Last time we identified our essential digital bundle for small businesses,” says David Mihm to Mike Blumenthal. “This week I thought we might tackle how agencies and media companies might go about building and selling that bundle — and why there seem to be so few who are actually doing it.”

Local’s Next Hurdle: The Impressionable Use Fallacy

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No matter how good the targeting, creative, and “right person, right place,” the vast majority of our time contains urgencies that render us immune to push-based mobile ads. It’s basically a question of how often we’re actually idle, and therefore impressionable to being rerouted from a deliberate course.

Omnichannel Personalization: Striving to Increase Average Basket Size

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Consumer goods and retail companies are using omnichannel personalization to engage consumers, and offer them the convenience to browse and buy products however and wherever they choose. With data analytics, retailers can engage in automated omnichannel personalization to deliver marketing that aligns with a customer’s specific behaviors.

Latest Posts

/Local: ‘Slashing’ the Local Web Into Tiny Nearby Slices

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“It’s 2016, and everyone is connected to the information superhighway, and yet our towns, cities and locations are largely still dark and unsearchable,” says Local Web co-founder Jess Bachman. “The Local Web is the off-ramp for the Web. The problems it will solve are as varied as the people using it. “

NearSt Founder: Shopping Locally Can Be Easier Than Ordering From Amazon

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The London-based startup wants to give brick-and-mortar stores the power to satisfy consumer needs as quickly as possible by offering them a platform to make their inventories searchable online — so users can search for and order specific items, and then get them right away.

Rocket Fuel and The Data Trust Partner to Improve GOP Ad Targeting

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Political marketers will be able to leverage Rocket Fuel’s Moment Scoring technology, which the company describes as “a real-time calculation of each ad opportunity based on the likelihood that a consumer will engage in a desired action across channels, devices, and objectives.”

Street Fight Daily: Foursquare Launches Attribution Tool, Searching on the Physical Web

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Foursquare Will Tell Businesses When Their Ads Bring You Into an Actual Store (TechCrunch)… With the Physical Web, You Become the Search Engine (Marketing Land)… Why Starbucks Is Overhauling Its Loyalty Rewards Program (Fortune)…

How the Google My Business API Changes the Local Ecosystem

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The move is a good thing for business owners but even more so for Google itself, which in providing a better means to gather data from business owners will improve the freshness and accuracy of its data.

Case Study: For Lead Generation, Cleaning Firm Prefers Emails to Website Clicks

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Despite recent successes with mobile advertising, Herminio Gomes of Sharp Cleaning estimates he currently spends just 4% of his marketing budget on digital channels. The rest is divided between direct mailers, newspaper ads, flyers, and commissions.

Street Fight Daily: Google Changes Desktop Search Ads, Yahoo to Start Reaching Out to Bidders

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Google Makes Desktop Search Look More Mobile-ish to Milk More Shopping-Ads Cash (Recode)… Yahoo Said to Start Approaching Possible Bidders As Soon As Monday (Bloomberg)… What Is Groupon’s Real Value to Alibaba? (Crain’s Chicago Business)…

Location Data Management 101: Seeing the Bigger Picture

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Many brands make the mistake of viewing location data as nothing more than plumbing for their local listings — or a component of a listing management strategy. But location data management is much bigger than listing management and data syndication.

Street Culture: DoorDash Aiming to Constantly Improve Both Product and People

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Translating the desire to support business owners with successful on-demand functionality relies heavily on DoorDash’s 200 core employees. In 2015, the company expanded from three markets to 22, and CEO Tony Xu says he expects the company to double in size in 2016.

LBMA Podcast: Amazon, The Grammys, Parkhub, and Euclid Analytics

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On the show: Gemalto launches LinqUs IoT platform; KeyDuino means fist bumping your car to unlock it; MicroChippy and Bubbledogs create a pop-up Canine Cafe; ParkHub & Verifone parked cars at SuperBowl 50; Verve launches self-serve location platform for SMBs.