News and Analysis

Hyperlocal Social Firm Nextdoor Closes $170M Round, Adds Meeker to Board

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The company seems well positioned to address the ills of social network and platforms plagued by negative user-generated content in general these days. That’s because it actually verifies the identities of its users and puts people in touch who live near each other in the physical world, definitely not eliminating all risk but limiting the chance that people use digital anonymity to harass each other without repercussions.

Inform Your Multichannel Customer Experience Strategy

The Number-One Reason Consumers Will Delete Your App

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It’s easy to get your app deleted from consumers’ phones at a time when every businesses has its own mobile property and social notifications are wearing consumers down. If you want to get deleted, just message your customers all the time, a new study by messaging platform Leanplum found.

The most common reason consumers deleted mobile apps is too many irrelevant notifications, Leanplum’s survey of 1,000 US mobile users found. This held true for all generations, from Gen-Z to Baby Boomers. More than 75% of the crucial millennial generation said they delete apps due to excessive notifications.

Mobile Far Superior to Desktop for DTC Advertising

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DTCs are notoriously effective in courting young shoppers, including millennials and emerging Gen-Z consumers. This is likely because younger shoppers, growing up in the digital age and native to its conventions, gravitate toward convenience and are less tied to the longstanding preferences that legacy brands carefully crafted through decades of advertising. Mobile, which is tied to identity and location and offers quick digital purchasing options, is the platform where these trends are most exaggerated.

Commentary

Is Snapchat Quietly Redefining Local?

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Snapchat’s recent moves and related developments seem to indicate an emerging redefinition of what it means to be digitally local, a redefinition that is happening under our noses and without much fanfare as Snapchat works to gain and maintain the eyeballs of Millennials.

Local Providers Should Take Care in Interpreting Big Mobile Advertising Numbers

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One of the key themes of Mary Meeker’s annual presentation was mobile advertising — its growth, targeting, and measurability. But recent Street Fight surveys of SMBs and brand marketers indicate that mobile still has surprisingly low usage and perceived effectiveness.

How Sports Marketers Can Extend Their Brands and Win Big This Summer

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With so much opportunity — and competition — how can marketers stand out from the crowd and forge meaningful relationships with sports fans? Here are some best practices that will enable marketers to identify their perfect audiences and build lifelong relationships with fans.

Latest Posts

#SFSW16: Loyalty is Back, and It’s Big, But It’s Not Cutting-Edge

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“The premise of our business is that in the past you walk into your local business and everybody knows who you are. It is a very familial relational space,” Ho said. “Our goal is to help these business owners treat every single [customer] as a unique individual. Not long from now it’s either going to be like Minority Report or like Cheers. We want it to be like Cheers.”…

#SFSW16: YP’s Biggest Competitor? SMBs’ ‘Guy’

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Fragmentation is changing the local marketing industry, with smaller sellers encroaching on a space that was once reserved for large national agencies. At Street Fight Summit West, YP CEO David Krantz said the influx of competition is making it tougher to sell bigger advertising services.

#SFSW16: Yelp Announces New CPC Program

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Ten new partners in one week, a “Twitter firehose for local analytics,” and an appearance at Street Fight Summit West 2016. The new programs are helping to further Yelp’s mission to make the local marketing ecosystem less daunting for merchants…

Survey: Some National-to-Local Marketers Still Need Convincing on Digital Effectiveness

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Street Fight surveyed over 200 managers and decision makers at big companies in retail, financial services, and other industries. We asked them about spending patterns, perceived effectiveness, pain points, etc., around their local marketing and advertising efforts.

#SFSW16: Why the ‘Gig Economy’ Is Not the Future of Work

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In a morning keynote at Street Fight Summit West in San Francisco on Tuesday, Thumbtack CEO Marco Zappacosta discussed the challenges facing skilled professionals and long-term trends within the service sector.

5 Tools for Capturing Customers from Competitors

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Merchants can use multiple tactics to turn a competitor’s customers into their own, from timely advertisements and relevant mobile messaging to targeted social media coupons. Here are five examples of platforms businesses can use to poach customers from their competitors,

Street Fight Daily: Google AMP Yields Mixed Reviews, Voice Search Far From Mass Adoption

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Publishers Give Mixed Reviews So Far to Google AMP… Voice Search Remains Far From Mass Adoption…

Yelp Extends Online Booking Capabilities With New Platform Partners

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Yelp took another step in its expansion into the online booking arena this morning, with the announcement that it would be adding five new platform partners to its roster: Whittl, TicketNetwork, delivery.com for laundry, Peek and foodjunky.

Pingup Partners with Yahoo to Expand Online Booking for Local Services

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Pingup, which describes itself as a “transaction platform for local services,” announced a new partnership with Yahoo this morning. The move expands Pingup’s publisher network, allowing users searching for local services on Yahoo to book an appointment on-demand through the Pingup platform.

Deliv CEO: ‘We’re Selling the Picks and Shovels’ for Brick-and-Mortar Gold Rush

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Deliv CEO and Founder Daphne Carmeli — who will be a speaker at Street Fight Summit West tomorrow in San Francisco — caught up with us recently to talk about what sets today’s delivery startups apart from their fallen predecessors.