News and Analysis

Why Granular Voter Data Matters for Ad Buyers Street Fight

Why Granular Voter Data Matters for Ad Buyers

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Comscore, which plans, transacts, and evaluates media across platforms, is for the first time, sharing its Congressional District CTV Index data for some Congressional Districts in New York, California, Nebraska, and Alaska.  With transformative data science and vast audience insights across digital, linear TV, over-the-top (OTT) and theatrical viewership, Comscore is a third-party source for […]

Who is Today's Franchisee? Street Fight

Who is Today’s Franchisee?

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The answer is, “It could be anyone!”  Among the new breed of franchisee (in addition to celebrities and private equity firms) are what we call “corporate refugees.” Experienced business professionals are burning out and aging out of big businesses and seeking autonomy, ownership, and creativity; they seek ways to operate and scale businesses without some […]

Is Bankruptcy the New Normal for MULO Brands? Street Fight

Is Bankruptcy the New Normal for MULO Brands?

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Over the past year, we’ve featured many articles about multi-location (MULO) brands that declared bankruptcy (BUSTs). But we’ve also seen brands emerge from bankruptcy, become part of other companies (like Bed Bath & Beyond and Overstock), and/or change their business model to be online-only (as Lord & Taylor did with its iconic brand). Some other […]

Commentary

customer experience

What’s Driving CX? 3 Predictions for 2023

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This is a pivotal moment for the state of customer experience (CX) as customers demand more connected, frictionless, and innovative experiences. However, despite the significance of CX, according to Forrester’s US Customer Experience Index, CX quality declined for 19% of brands in 2022. 

amazon playbook

Amazon Takes a Page from the TikTok Playbook

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Social commerce provides the promise of an additional revenue stream for social platforms that have largely relied on advertising for monetization. The giants are copying each other to get there, and Amazon has taken a page from the TikTok playbook to spur its latest advance.

green shopping

Consumer Trust and Green Shopping Lead the Way in 2023

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With almost every business continuing to evolve, 2023 is going to build on the success of this year. In fact, next year will present new opportunities to build trust, innovate digital marketing tactics, and advance our industry’s effort to reduce our industry’s climate impact. 

Latest Posts

Cost of Ad Buys Rises Ahead of ‘24 Presidential Race

Cost of Ad Buys Rises Ahead of ‘24 Presidential Race

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Advertising wars are already heating up in the 2024 presidential race, but increasing costs for ad buys on television and social media are leading some marketing strategists to reevaluate their approach. According to a new analysis by Keen Decision Systems, a marketing insights firm, that approach — to change course, and pull back from channels […]

Fan Frenzy: The Rise of Merch in MULO Restaurants

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Merchandise (merch) has long been part of the music scene. You love the band…you see the live show…you buy the music, tee shirt, and hat on the way out of the venue.  But now, multi-location (MULO) brands are picking up on the beat and incorporating creative and varied branded merchandise into their offerings. Whether consumers […]

Snack Brands Lean Into Nostalgia this Back-to-School Season

Snack Brands Lean Into Nostalgia this Back-to-School Season

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The dog days of summer have arrived, and all around the country, parents are preparing kids for back-to-school  in just a few short weeks. For snack and specialty food brands like General Mills, Conagra, and Nestlé, it’s go time. Despite often being overlooked during the back-to-school rush, when attention is generally focused on backpacks and […]

Snoop Dogg’s Munchie Meal and Celebrity-Inspired MULO Brands

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We live in a world of stars — big, small, and on the rise. From singers and actors we watch on stage and screen to reality TV celebrity to previously-unknown consumers who make a name for themselves on TikTok, we exist in a world where everyone can be perceived as “talent.” Celebrity endorsements are certainly […]

6 Influencer Relationship Management Platforms for Brands

6 Influencer Relationship Management Platforms for Brands

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Just about anyone can call themselves a creator these days, and that makes it harder than ever for brand marketers to cut through the noise when putting together their influencer campaigns. With the creator economy on track to become a $100 billion industry, more brands and agencies are searching for tools to source potential brand […]

BOOM: Cookies

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We’re not talking about tracking cookies. We’re talking about the kind we eat. Despite the healthy food trend, people still like a sweet splurge now and then. The snack market is up and estimated at $300B in 2023. The average American eats three or more cookies daily and 35,000 cookies throughout their lifetime. That’s a […]

Why Emotional Marketing Offers Greater Resonance Now Than Ever

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With the economy in a state of flux, and federal interest hikes constantly on consumers’ minds, it’s no surprise that marketers are choosing to be more selective about where they spend their budgets. One area that isn’t facing a downturn is the e-commerce app industry, where marketing spend for attracting new shoppers to apps is […]

How to Actually Get a Return on Your Technology Investments

Impossible? How to Actually Get a Return on Your Technology Investments

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Technology investments have been a priority for most companies since before the pandemic, which brought new urgency to the implementation of new solutions.  However, fully implementing a digital transformation is surprisingly uncommon – a new study found that only 15% of businesses with digital transformation programs have completed them. That low success rate is concerning because […]

UserTesting Integrates with Contentsquare, Links User Feedback to Actual Experiences

UserTesting Integrates with Contentsquare, Links User Feedback to Actual Experiences

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UserTesting, a technology firm that helps businesses get rapid customer feedback, is partnering with the digital experience platform Contentsquare to make it easier for businesses to gauge the performance of their digital experiences. The partnership, announced just this week, allows UserTesting and Contentsquare clients to unlock additional customer experience insights across all digital properties, and […]

Multi-Location Marketing Mistakes That Could Tank SEO Success

Multi-Location Marketing Mistakes That Could Tank SEO Success

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As a marketing professional, you probably know how to avoid common industry pitfalls. But even if you think you’ve got a foolproof strategy, you can always count on Google to throw another curveball your way. And if you’re not thinking ahead, you could easily fall behind. With that, consider these five commonly overlooked marketing mistakes […]