News and Analysis

Report: Consumers Accept Higher Prices But Demand Better Customer Service

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According to a new report from the conversation intelligence platform Invoca, rising inflation has consumers rethinking high-value purchases, like cars and home improvement projects. However, the majority of consumers say they’re willing to pay those higher prices if it means getting better customer service from their favorite brands.

How Marketers Can Respond to Price Concerns

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Consumers are feeling price conscious after months of historic inflation and a looming recession that some say the US has already entered. What exactly are consumers feeling, and how are marketers to respond? Ted Rogers, chief revenue officer at Digital River, checked in with Street Fight to share results from the company’s latest consumer survey. 

New Hires at BlueConic, Aki Technologies, Good-Loop, and Vistar Media

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The Street Fight new hires roundup features movers and shakers in adtech, martech, e-commerce, localized marketing, location intelligence, and more. This month’s roundup features new hires at BlueConic, Aki Technologies, Good-Loop, and Vistar Media.

Commentary

Navigating Social Media Marketing in a Global Crisis

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What is the role of brands in facilitating this connection? A recent report shows that 91% of people believe in social media’s power to connect people, and 78% of consumers want brands to use social media to help people connect with each other. Those numbers send a clear message to companies as they navigate a crisis that is so much bigger than their brands: create connection through relevance. 

But the question is how brands can achieve relevance right now. How can you create meaningful connections on social media during a global crisis? Here are a few tips.

Location Weekly: Google and Apple’s Covid-19 Mobile Tracking

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In this episode of Location Weekly, the Location-Based Marketing Association hosts Rob Woodbridge and Hidetoshi Uchiyama, CEO of Unerry. Asif Khan and Aubriana Lopez also discuss Google and Apple building a Covid-19 tracking system into their OS platforms and PlaceIQ acquiring Freckle IoT. They also touch on the ethics of price gouging by home delivery services during the coronavirus crisis.

Ad Tech Execs Weigh in on Coronavirus Ads, Google and Twitter, and Misinformation

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I turned to a number of ad tech execs for their expert perspectives on the risks and rewards of digital advertising on this extraordinarily high-stakes issue. While expectedly optimistic about the benefits of coronavirus-related messaging for savvy brands, the business leaders diverged on the responsibility and capability of Google and Twitter to monitor the veracity of the content they host. They also made distinct cases for advertising at a time when brand messaging requires extra sensitivity, arguing that both brands and their customers have something to gain if businesses provide accurate information, focus on customers’ needs, and showcase the ways they are adapting in a time of crisis.

Latest Posts

Trending Now: Brands Shifting Mobile Ad Budgets from Facebook to Google UAC

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Brian Bowman: There’s an emerging trend in the advertising industry—for the first time, brands are shifting significant mobile advertising budgets from Facebook ads to Google Universal App Campaigns (UAC). While Facebook advertising has largely dominated mobile marketing budgets, this migration of budgets to Google’s platform has been a helpful shift to diversify risk tied to any single platform. Why is this shift happening now, and what does it mean for brands?

Urban Airship Acquires Accengage, Becomes World’s Largest Mobile Customer Engagement Company

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Urban Airship, which serves Fortune 25 brands such as Adidas, BBC, and Vodafone, indicated that it would use the combined resources now at its disposal to expand the technical capabilities of its slate of mobile solutions. It will also take advantage of Accengage’s native expertise in the European market, particularly at a time when increased regulation on both sides of the Atlantic is underscoring the importance of strong policy and PR teams.

Google and Amazon Escalate Voice ‘Platform Wars’

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Mike Boland: Any entity competing for local commerce—publishers, brands, ad-tech players—has a looming platform choice for voice. Like the platform wars between iOS and Android, it’s a matter of deciding where to apply finite resources and development muscle. Maybe the answer is “both” Google and Amazon. But for now, Google appears to have the lead.

Doddle Launches in US, Pushing Click-and-Collect Forward for American Retail

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Touting the fact that 70% of U.S. shoppers have leveraged click-and-collect options at their disposal in the last six months, Doddle, which has been active in the UK, will be helping major retail partners such as Amazon create smoother buying experiences for customers who want to take advantage of one-click online ordering while avoiding the process of delivery.

In On-Demand Economy, Brand Partnerships Could Mean Big Paydays

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Partnerships between on-demand technology providers and global restaurant brands are generating big bucks and creating buzz about what’s possible for the ever-evolving on-demand delivery industry. Tech companies allow retailers and QSRs to keep up with the latest standards for convenience, and partnering with a brand name like Starbucks or McDonald’s can expand the audience of potential users for a growing on-demand startup.

AT&T Says It Will Stop Selling Location Data as Practice Comes Under Greater Scrutiny

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AT&T announced late last week that it will stop selling location data, following an investigation from multimedia publication Motherboard indicating that a bounty hunter (yes, bounty hunter) equipped with a few hundred bucks and a phone number can track down the phone’s owner within a couple blocks’ radius. Verizon and T-Mobile joined AT&T in saying they would soon wind down any remaining location-data sharing deals.

Voice Search Readiness in 2019 and Beyond

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Bernadette Coleman: 2019 is here. While the focus in recent weeks has been predictions on the digital marketing trends that are expected to emerge this year, I would argue that one of the most important measures brands need to take in 2019 is to implement a full-scale voice search readiness strategy, if they have not already.

This Solution Showcases the Future of Collecting Customer Feedback at POS

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Online reviews are one of the hot trends in local, reshaping how brick-and-mortar businesses stand out when trying to attract nearby customers. Tapping into the local Zeitgeist in a different use case, TruRating and GK Software are integrating their tech to allow businesses to garner feedback from their customers at the point of sale.

New Hires at TripleLift, Nintex, and S4

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Every two weeks, our jobs columnist Geoff Michener provides a roundup of the latest hires in the digital marketing and media ecosystems. This week’s edition also includes new hires in the roles of SVP of product, board members, and chief product officer.

food

LBMA Vidcast: Kroger Innovates, Location Sciences Raises Capital

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On this week’s Location-Based Marketing Association show: Phillips 66 + Honda, Location Sciences raises capital, City of Los Angeles sues IBM/Weather Channel, Mall of America, Kroger goes unmanned for delivery, Heineken sees geo-marketing success in UK.