News and Analysis
Meet Leeza Hoyt, the Accidental Entrepreneur Who Built an Award-Winning Business
Public relations (especially reputation and crisis management, social sentiment, and investor relations) is rapidly changing and plays an even more critical role in the media mix than ever before. One disruntled team member or company scandal can spread bad news (true or false) like wildfire and damage a MULO (multi-location) brand. On the other hand, positive […]
“Search Fractured” and Healed by Corey Quinn
Join us in LA on September 30th at Street Fight LIVE 2025 and learn what you need to know about branding, search, and (most importantly), growth and ROI in 2026 and beyond for the MULO (multi-location) ecosystem. The consumer decision-making process is radically different from what it was even last year, and thought leaders like […]
Universal Ads, Backed by Comcast, Launches AI-Powered Video Generator
Universal Ads, a Comcast-owned advertising platform designed to make television as easy to buy as social media, has launched a new AI-powered video generator that lets advertisers produce broadcast-ready commercials in minutes. The move underscores Comcast’s broader strategy to invest in and modernize the adtech stack, making premium TV advertising accessible to businesses of all […]
Commentary
Streets Ahead: Google Acknowledges ChatGPT Threat, New Visibility Boost for Restaurants
In this week’s Streets Ahead update, SOCi discusses Google admitting the competitive threat of ChatGPT and also doubling down on Local with a new “What’s Happening” feature benefiting restaurants Google on the ChatGPT Threat The News An internal Google document, surfaced during the ongoing Department of Justice trial (with a decision expected soon), reveals a major […]
Uncertainty is the Only Thing Certain in AdTech: Take the Power Back
Google has had quite an interesting start to 2025. Just last month, the United States Department of Justice ruling that Google was operating as an advertising monopoly was quickly followed by the announcement that it plans to keep third-party cookies. And all of this comes after Google made significant changes to its search algorithm in […]
Streets Ahead: ChatGPT Shopping and Yelp’s AI Call Feature
In this week’s Streets Ahead update, SOCi discusses ChatGPT introducing direct shopping and Yelp testing AI-powered call handling. ChatGPT’s New Shopping Experience The News OpenAI has introduced a new augmented shopping experience inside ChatGPT, enabling users to browse and buy products directly within the platform. The feature showcases detailed product information, customer reviews, and direct purchase […]
Latest Posts
BOOM: Legacy Restaurant Brands Relaunch and Get “Glow-ups”
MULO (multi-location) retailers and restaurants often take their eyes off the ball (or shelves and plates) when planning for the future. We’ve seen many examples of established brands that thrived for decades suddenly closing up shop and declaring bankruptcy. However, we’re also witnessing legacy brands that realize consumer needs are evolving. These brands are coming up […]
Cookie Loss Didn’t Kill the Web, But AI Overviews Might
The digital advertising industry spent years preparing for the demise of third-party cookies—an event that never fully materialized. But while we were focused on cookies, a much bigger transformation was quietly unfolding: the fundamental shift in how people interact with search engines. AI Overviews. Google’s AI Overviews and AI-driven chatbots are reshaping search behavior in […]
What’s New at Walmart? A Creator Studio!
We’ve heard of SWAS or “stores within stores” (like Sephora at Kohl’s) and “pickleball within malls.” However, something new and powerful has now emerged for creators, at a Walmart in Tennessee. It’s a fully equipped creator studio where brand influencers, entertainers, and other Instagram-famous personalities and TikTok stars can capture content. Create-It Studios is described […]
Real American Beer Supports Live Music
Way back in 1974, The Who single “Long Live Rock” contained the sad refrain, “Rock is dead.” Not if WWE icon Hulk Hogan and his Real American Beer brand have anything to say about it: rock music—along with other genres–is being nourished and thriving through its brand sponsorships that support up-and-coming bands across the U.S. […]
Customer Communication : AI and Omnichannel
A new study by Sinch, a global company specializing in SMS marketing, reveals that consumers have particular views on the rapid pace of AI integration in customer communication. The 2.8 consumers surveyed expect consistent, secure, and personalized experiences across all channels, including SMS, email, chat, and voice. A significant 58% of consumers are accepting of […]
Streets Ahead: Google’s AI Mode and New Full-Width Knowledge Panels
In this week’s Streets Ahead update, SOCi discusses Google CEO, Sundar Pichai’s comments on AI Mode & the future of Google Search as well as the Knowledge Panel /Business Profile redesign. The Future of Google Search – AI Mode The News In a wide-ranging conversation on the Lex Fridman Podcast, Alphabet CEO Sundar Pichai explored […]
Broadsign Makes Advances in DOOH Buying
Broadsign wanted to cut lengthy buying cycles in DOOH (digital out-of-home), and now it can with the launch of a new product called Broadsign In-Advance. Its first customer is now WPP Media in the Netherlands, which tested the new capability to secure DOOH ads across the Netherlands via OutMoove. The technology enables media buyers to […]
BOOM: MULO Health & Wellness
Despite Weight Watcher’s recent bankruptcy, the MULO (multi-location) health and wellness ecosystem—and the consumers who spend there—is booming. Weight Watchers jumped on the weight loss drug bandwagon, but it may have been too late for the iconic brand, founded in 1963. So, other than looking for miracle injections, where else are today’s consumers going to […]
MULO Hotel Brands Go Glamping
We recently wrote about how many multi-location (MULO) hospitality brands are getting into the extended-stay space to meet the needs of business travelers, digital nomads, and other transient professionals. Not only major hotel brands providing these creature comforts but they are also putting guests closer to real creatures with their entrance into the glamping (upscale […]
Crafting a New Future: Michael’s Buys Joann Brands
When MULO (multi-location) fabric and crafts store JOANN declared bankruptcy and closed stores, crafters were up in arms. They took to social media, fretting about where they would buy their favorite handcraft supplies. Michael’s just purchased the failed brand’s 600 products across multiple categories, including fabric, quilting and sewing supplies, sewing machines, and yarn. Those crafters […]
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