News and Analysis

And the Oscar Goes to... Street Fight

And the Oscar Goes to…

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No, this isn’t a big reveal of the Oscar for the best of MULO (multi-location) advertising and media. No ad spending red carpet here. (But watch for our “Dozen” reports each month for key news highlights.) A recent article in Ad Age noted that ad spending on awards ceremonies is still a “star,” despite the […]

Caffeine and Commerce: MULO Coffee Perks Street Fight

Caffeine and Commerce: MULO Coffee Perks

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Starbucks and Dunkin may be the giant-size MULO (multi-location) players in the brew space (with 38K and 13K locations respectively). However, coffee is a staple of many consumers’ routines and represents a market size of close to $500B. Many regional and national players are heating up the field and coffee brands are offering a wide […]

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Birdeye Social : Insights into Social Media Management

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The significance of a robust social media presence cannot be overstated, particularly for multi-location brands aiming to connect with local audiences. Acknowledging the complexities of managing social media across diverse locations, Birdeye, a leading reputation and customer experience platform for local businesses, has just introduced Birdeye Social. With this move, the company is aiming to […]

Commentary

5 Ways Data Privacy Will Evolve in 2022

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But the glut of new solutions does not mean that martech, much less the private sector as a whole, has figured out how to prepare for the future of data privacy. Here are five privacy predictions to keep an eye on in 2022. It would be in your best interest to determine how you and your company are affected.

The Growing Importance of Retail and Second-Party Data

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Heading into the New Year, there are many moving pieces for both marketers and publishers to consider. Navigating 2022 requires focusing on first- and second-party data, building symbiotic relationships, and thinking strategically about how best to capture audiences. As always, we’ll stay on our toes. Happy New Year!

Location-Based Marketing Association: Apple Wallet IDs Hit the TSA

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In this episode of Location Weekly, the Location-Based Marketing Association discusses TSA supporting Apple Wallet IDs starting in June, Locatify and Swiss agency Melt launching location-based audio walking tours, Irish retailers getting into recycling with AI-based reverse vending machines, and Unilever’s Lifebuoy using real-time mobile data to help Indonesians stay safe during Covid.

Latest Posts

Did You Get That? Optimizing Marketing with Speech Recognition

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So, where specifically are the opportunities for marketers to combat forthcoming challenges related to speech recognition and drive business value? Speech recognition can help marketers collaborate more efficiently, share insights with customers more clearly, and get time back by automating manual labor.

5 Big Marketing Opportunities for Multi-Location Brands

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This year’s is the fourth annual LMBR report; the data used in the analysis was provided by data partner Places Scout. Those interested in the full results can check out the report here. In this article, I’ll highlight just a few of the key takeaways for multi-location marketers.

Camera IQ Helps Brands Leverage AR on TikTok

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Camera IQ, an AR creation tool, launched support this week for brands using AR on TikTok. Camera IQ is already helping brands and publishers such as Cartoon Network and Smashbox creative native AR experiences on TikTok to captivate users and create shareable social experiences.

5 Predictions for Influencer Marketing

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It is getting hard to tell one influencer marketing platform apart from another, a problem for brands questioning where to go and investors, M&A actors, and industry watchdogs wondering what really distinguishes them. To wit, I caught up with Pierre Cassuto, global chief commercial officer at influencer marketing platform Humanz, to understand how those of us looking at the space from the outside should be judging its many players.

Mobile Madness: Expert Roundup 2

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Mobile has been a hot subject for the past year as marketers and technologists figure out how to map customer behavior and orchestrate marketing in the wake of Apple’s anti-tracking AppTrackingTransparency policy. In this roundup, experts from CatapultX, Ericsson Emodo, PPRO, and Mobivity weigh in on best practices for one of digital marketing’s most important devices.

Savvy Retailers Are Turning Returns Into Revenue — Here’s How

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Returns are inherently expensive due to shipping and restocking fees, but some retailers are finding ways around those issues. In the process, they’re coming up with new strategies for building revenue streams from customer returns.

Inform Your Multichannel Customer Experience Strategy

6 Considerations to Inform Your Multichannel Customer Experience Strategy

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In rapid succession, buzzwords like “customer experience,” “CX” and “customer journey” have moved from conceptual theories to boardroom imperatives. It’s now table stakes for major enterprises to have an ability to engage, convert, and nurture consumer relationships in a highly personal, secure way, and on a proliferating range of channels and conversational entry points, including Apple Messages for Business, WhatsApp Business, Facebook Messenger, and more.

Google Is Using AI to Improve Business Listings — Here’s How

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Google said it would be using artificial intelligence and machine learning to build a self-updating Maps product that predicts when business hours are likely to be wrong and updates listings automatically using AI-generated predictions.

New Hires at Publica, January Digital, Vibrant Media

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The monthly Street Fight new hires roundup features movers and shakers in adtech, martech, e-commerce, localized marketing, location intelligence, and more. This month’s roundup features new hires at CTV ad platform Publica, digital analytics company January Digital, and contextual marketing firm Vibrant Media.

5 Ad Tech Platforms for Supermarket Chains

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In a move that’s been a long time coming, supermarkets are finally switching from print to digital advertising en masse. Printing circulars and paper coupons are being replaced by sponsored search and display ads as supermarkets both boost their own advertising spend and set up retail media networks to allow brands to better reach their shoppers. Amazon paved the way for grocers to advertise online with its acquisition of Whole Foods in 2017, but continued growth in 2022 is due primarily to surging demand for last-mile grocery delivery via mobile apps like Instacart and DoorDash.