News and Analysis

Inform Your Multichannel Customer Experience Strategy

Facebook to Integrate Technical Infrastructure of WhatsApp, Instagram, Messenger

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While the move indeed indicates that Facebook’s chief executives are looking to centralize acquired properties that once operated with relative autonomy, the integration also marks a response to growing concerns over user privacy. Under this new technical configuration, all the messaging platforms will be endowed with end-to-end encryption, warding off the possibility that people other than those taking part in conversations will ever read messages sent on the platforms.

How 6 Brands Are Using AR to Drive Experience Marketing

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Worldwide spending on AR is expected to reach $215 billion by 2021, as new hardware ships and AR moves further into the mainstream. Acceleration in the AR market is also being boosted by brands’ growing frustration over the limitations in display advertising. With AR, brands can bypass ad blockers and unleash their creativity in a bid to capture the attention of consumers. Let’s take a look at how six top brands are using AR for experience marketing right now.

Google Is Increasingly Taking the Reins in Managing Campaigns for Advertisers

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Boosting its appeal beyond the reams of consumer data and stranglehold on search that make its digital advertising business the most expansive in the world, Google is increasingly executing campaigns for advertisers, deploying both automation and its own ad experts to get the job done.

Commentary

How Badly Do Consumers Really Want Grocery Delivery?

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Instacart is bumping up against the realities of the economy. There are two countervailing trends that are working against the idea of grocery delivery: frugality, and shopping-as-entertainment.

The Changing Role of Local Search Ranking

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As mobile searches outpace desktop-based searches, proximity throws a wrench in the works of traditional rankings.

National-to-Local Marketers’ Top Pain Points Center on Integration

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Nearly half of those who responded said they spend 1/3 or more of their digital marketing dollars to support their branch offices, franchises, and distributors — and 40% of them expect that budget mix to increase.

Latest Posts

Case Study: Hotel Attracts Luxury Travelers with Guest-Facing Mobile Tech

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As London’s boutique Lanesborough Hotel began what would become a 19-month, multi-million dollar refurbishment in 2014, executives started looking for strategic ways to appeal to guests with luxury tastes. To go along with the newly renovated rooms, which reopened in July, the team decided to add a technology component that would be unlike anything travelers had ever experienced.

Street Fight Daily: What Dorsey’s Twitter Gig Means For Square, Google to Roll Out ‘Now on Tap’

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Jack Dorsey’s Dual CEO Role Raises Questions for Square (New York Times)… Now on Tap, Google’s Mobile Search Trojan Horse, Is Out of the Gate (Recode)… Pinterest Expands Buyable Pins to More Ecommerce Platforms, Reaching Thousands of Merchants (TechCrunch)…

Connecting the Local-Mobile Economy, One Step at a Time

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Hyperlocal, mobile, on-demand contextual commerce enabled by buy buttons within mobile apps — that’s the new string of buzzwords making the rounds at industry conferences. The market reality: It’s going to take a while for this string to play out in the connected local economy. A key reason is that even as mobile disrupts search, most marketers and merchants can’t expect to get their own app on a majority of users’ home screens.

The Struggle to Save Local News Is Not Doomed

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The current state of local news in the technology-driven information age continues to be a hotly debated topic in industry circles. There’s more consensus around the grim prospects for local print media, and more debate about the outlook for independent local news sites. Understanding where the future lies for local news requires a thorough parsing of both positions.

Street Fight Daily: How Surge Pricing Could Affect Retail, Walgreens’ Mobile Approach

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Uber-Style Surge Pricing May Catch on with Retailers (Forbes)… Why Walgreens Is Partnering with Postmates and Betting Big on Mobile (LinkedIn Pulse)… Kroger Tests ‘Smart Shelf’ Technology (Indianapolis Star)…

NinthDecimal’s Staas: Programmatic Will Become a Strong Opportunity for Small Business Owners

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“One of the challenges is a lot of the tools around the ecosystem have not really been built to scale for the small business owner, and they still require a lot of sophistication in understanding how to buy and sell media. The opportunity is in looking at how some of these platforms are evolving. I think programmatic will become a very strong opportunity for the small business owner,” said NinthDecimal president David Staas about shifting trends in location-based marketing and audience targeting.

Raise Report: Thumbtack, Premise, Ibotta Score Big funding

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Every two weeks we round up some of the biggest fundraises taking place in hyperlocal marketing, commerce, and tech. In this edition, new investments include rounds for Thumbtack, Premise, and Ibotta.

LBMA Podcast: Eatsa Removes Waiters from the Restaurant, Coke-moji Happiness Experiment, Oscar Mayer…Matchmaker?

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On the show: Eatsa removes waiters from the restaurant; Coke-moji Happiness Experiment; Oscar Mayer is your new…matchmaker?; Fujitsu partners with iProximity; Panama does location-based video sharing; Goodwill’s goBIN. Plus, news from Thinknear, Starbucks, Canadian Tire, and Mobiquity and Mobeam, and Rob’s new gig as VP of marketing at Foko.

Street Fight Daily: The Future of Search, Button’s Big Mobile Commerce Partnerships

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Looking Ahead: The New Search Landscape (Search Engine Land)… Mobile Startup Button Inks Airbnb, Ticketmaster Deals to Link Bookings to Other Apps (Recode)… Microsoft’s New Windows Phone App Lets You Recommend Home Maintenance Services to Friends (The Next Web)…

Four Local Marketing Strategies to Boost Same-Store Sales

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Company success often rises and falls on the ability to deliver same-store sales increases, so multi-unit brands spend a lot of energy managing around this core metric. But it’s difficult to drive local success at scale with a one-size-fits-all approach. Here’s a list of four creative strategies (and associated tactics) that local stores can implement to boost their overall performance.