News and Analysis

7 Location Analytics Firms for Malls and Shopping Centers

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If you want to see what retail innovation looks like first-hand, walk into a shopping mall. Faced with the option to transform or die, shopping mall operators across the country are choosing to fight back against the shifting tides in retail.

Here are seven tech firms that malls, and other retail giants, are relying on to collect and study location data gleaned from shoppers’ mobile devices.

With Shoelace, Its Latest Foray into (Local) Social, Google Aims to Do for Friends What Tinder Did for Dating

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Perhaps Shoelace is less ambitious than Google+. But is finding friends, or others with whom to socialize, not the most central and yet unachieved aim of social networking? One that hinges on location and would be a gold mine for advertising, as it captures users far down the sales funnel, all the way at the point where they are ready to get together to spend some time at a local business? What if, in the same way online dating has gone from disreputable to de rigueur over the course of 10 years, finding friends online is something young people all do in 10 years, an engineering problem that Tinder rival Bumble is already trying to crack?

That would be a pretty big social network. The ambitions may not be so modest.

Retailers Are Using AI for Onboarding, Associate Retention

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The retail landscape is going through an evolution, with mom-and-pop stores on Main Street being replaced by e-commerce outlets that rely on sophisticated algorithms to manage virtually every aspect of business operations.

While most headlines about the transformation of retail focus on the consumer-side of the equation, there’s even more change going on behind the scenes. Competition between e-commerce and brick-and-mortar is forcing innovation in the way retailers approach the challenges that come with onboarding and retaining in-store associates.

Commentary

Report: Social Media Continues to Be a Top Marketing Tactic for Local Merchants

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The fourth edition of Street Fight’s Local Merchant Report shows a continued movement to social media as a preferred marketing tactic among local merchants. They deem it their most effective tactic, so they’re increasing their spending. Analysis of the survey suggests that would-be marketing suppliers can help them integrate social with their own site and email campaigns, as well as assisting them with reputation management and reviews.

Location Data for Brands: ‘Alternative Facts’ No Longer

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As the proximity industry grows, it’s important for brands investing in location and proximity to understand the differences between the various data points and technologies on the market. These differentiators can greatly affect how the proximity and location data is applied towards a brand’s marketing goals.

Made for Each Other: Wallets, Loyalty, and Mobile Payments

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It’s fair to say the local marketing industry has been a little disappointed by the adoption of mobile payments. The combination of a sluggish hardware upgrade cycle and consumer reluctance appears discouraging. But there are catalysts on the near horizon.

Latest Posts

When It Comes To OpenTable, the Restaurant Industry Has Few Reservations

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Catherine Porter, the company’s SVP of strategy and business development, recently caught up with Street Fight with a sneak peek of what’s on the menu for OpenTable this year, and how simplifying the reservation process is bringing more patrons to local businesses.

Street Fight Daily: Jet.com Pilots Grocery Delivery, OpenTable Battles New Competitors

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Jet.com is Piloting Grocery Delivery (But it May Take 2 Days to Arrive)… Reserve, Other Startups Fight OpenTable for a Seat… Uber Recognizes New York Drivers Group, Short of a Union…

Will an ‘Internet of People’ Threaten the On-Demand Heavies and Give Power to SMBs?

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Fermat wants to allow customers and small businesses (or people offering services) to talk directly to one another and pay for services using the likes of Bitcoin. As founder Luis Molina says: “Fermat aims to replace the ‘Sharing Economy,’ where powerful intermediaries extract significant value and information from every exchange.”

5 Platforms to Quickly Sell Overstocked Items

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When brick-and-mortar businesses have a surplus of inventory, they have a few options. For local merchants, deal-posting sites that use hyperlocal technology to target nearby consumers in real-time are becoming a popular solution.

Sponsored Post: How a Digital Agency is Key to SMB Marketing Success

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Sometimes local marketing moves to the back burner. The marketing industry moves quickly, and it’s often difficult to keep up with the shifts in consumer behavior, spending, technology, and effectiveness. Fifty-three percent of marketers admit that their primary challenge is the lack of resources and bandwidth needed to stay on top of localization strategies…

Street Fight Daily: Uber Taking Bids for Its Cloud Business, Google Launches Local News Tag

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Google Launches Local Source Tag to Help You See More Local News… Amazon to Launch a Blue Apron-Like Recipe Delivery Service This Fall… Microsoft, Google, and Amazon Might Be Going to War Over Uber’s Cloud Business…

The Real Problem With Duplicate Data

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Duplicate information — or information that is exactly like something else — isn’t the problem. The problem is publishing inconsistent data (or publishing two different listings) that are referencing the same location.

Case Study: Coffee Chain Tracks Service Levels with Mobile Messaging Tools

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For Philz Coffee, a “third-wave” coffee chain with a focus on drip coffee, customer service has become a differentiating factor. For more than three years, Philz has been working with hyperlocal vendor OwnerListens to collect valuable feedback from customers.

Spring Brand Battle: Jackson Hewitt vs. Liberty Tax

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Spring’s Brand Battle was the closest one yet with a spread of just four points overall. Local advertising and SEO strategies called the winner this month, and the losing contender would have had a better chance of overtaking its competition with more focus in those areas. Find out whether Jackson Hewitt or Liberty Tax Service earned a better return on local advertising effort!

Street Fight Daily: Groupon Sells Off Breadcrumb to Upserve, Google My Business API Updated

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Groupon Just Sold its Restaurant Software Business to Upserve… Google Updates the Google My Business API to Version 3.0… Uber and Lyft Threaten to Leave Austin After Prop 1 Loss…