News and Analysis

Local Businesses Face Negative Reviews Due to Coronavirus Safety Requirements

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Google has taken several important measures to assist businesses during the pandemic, but none so far can prevent customers angry about coronavirus-related restrictions from lashing out at businesses attempting to follow public health best practices or the letter of the local law. “The review space has never been harder than right now,” wrote GatherUp co-founder and reputation management expert Mike Blumenthal.

But there are also possible strategies for survival.

With Walmart+, Retailer Combines Digital Subscription Service and Physical Stores

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Regardless of which retailer comes out on top, there’s no doubt that many will see Walmart’s decision to launch a digital-first membership program as a turning point in brick-and-mortar retail and a concession on Walmart’s part that e-commerce is the way of the future, displacing rather than complementing old-school retail.

Marcel Hollerbach contends that Walmart’s decision to launch a membership program points to just how well positioned retailers with physical locations are in the current climate, with the ability to quickly facilitate things like in-store returns and same-day deliveries of items that take much longer to ship by mail.

5 Localized Ad Platforms for SMBs

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Localized ad platforms could also see an increase in use in the coming months among SMBs that want to cut down on unnecessary costs. Many of the localized ad platforms aimed at the SMB market take a self-serve approach, allowing business owners to adjust their budgets and adapt their strategies as conditions evolve.

Here are five localized ad platforms that are focused on helping merchants get back on their feet.

Commentary

Customer Feedback: Authenticity as the Final Frontier

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Coherent feedback cuts the distance between a company and its audience. But all that is compromised when paid reviews and rigged ratings enter the scene. Authenticity therefore remains the final frontier for marketing and client-oriented strategies.

How Not to Respond to Reviews: 10 Common Pitfalls

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Contrary to the popular saying, all publicity isn’t good publicity. It’s quite possible to go about review response in a way that does more harm than good. Listed below are 10 common practices that won’t do your business any favors and are arguably worse than no response at all.

LBMA Podcast: Gimbal & Drawbridge, Brightcodes, Wirecard & Garmin

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On this week’s Location-Based Marketing association podcast: Phunware + Kontakt.io, Dstillery teams up with Captivate, Gimbal buys Drawbridge, Brightcodes, Wirecard + Garmin, Ericsson Emodo, Sao Paulo’s Yellow Line, Circle K goes Coke, Locomizer patent.

Latest Posts

Street Fight Daily: Square Launches POS App for Retailers, GrubHub’s Sales Surge

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Square Launches Dedicated Point-of-Sale App And Service for Retail Merchants… Grubhub’s Sales Surge… The Washington Post Rolls Out Customizable Content Ad Unit…

7 Fresh Ways SMBs Are Using Social Media for Marketing

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In order for business owners to maximize the impact of their expanded social media budgets, they need to think outside the box and try new tactics for reaching consumers online. Here are seven examples of fresh new ways that small and mid-size businesses can use social media for marketing in 2017.

Mobile Marketing and the YouTube Cookie Shift

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Google recently announced that YouTube will turn to logged-in user data to verify views and ensure that relevant advertising reaches the right consumers. This will allow publishers, brands, and marketing to draw on all the highly contextual demographic and behavioral data that Google gathers from mobile consumers.

Street Fight Daily: Target’s Data-Driven Strategy, MarTech Focus Shifting From Platforms to Data

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How Target is Leveraging First-Party Data to Survive a World Hostile to Brick-and-Mortar (AdExchanger)… Marketing Tech Shift: It’s Data, Not Platforms (eMarketer)… Retale Acquires Shopping List App Out of Milk (VentureBeat)…

BUST: A Hard Landing as Soft Surroundings Files for Bankruptcy

Foursquare Analysis Shows Where Customers Go When Retailers Close

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Using both explicit and passive location data from its Foursquare City Guide and Foursquare Swarm apps and websites, the company analyzed consumer visits at Macy’s and Kmart locations that closed in 2016. Foursquare also looked at foot traffic at competing retail stores around the same time period.

Google Analytics for Brick-and-Mortar? Spatially Targets Where to Set Up Shop

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Hillit Meidar-Alfi, the company’s founder and CEO says the service “is building the most powerful platform for location search and analytics with applications for small and medium businesses, marketing technologies, ecommerce, real estate, and more. Businesses using location analytics will have a significant competitive advantage over those that do not.”

Street Fight Daily: Google Updates AMP, Facebook Leverages AI for Advertising

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Google Now Lets You View and Share a Publisher’s Own Links on AMP… Facebook Leverages AI to Improve Advertising… Micro-targeting, Measurement Can Help Unlock In-App Brand Dollars…

The AI Wars in Local Have Already Begun

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This AI-centric battle is being waged by heavier contenders than any before it, including Apple (Siri), Amazon (Alexa), and Google (Assistant). They’re each basing battle plans on their current positioning and biggest assets, and the winner will sway the next era of local commerce.

Case Study: Brick-and-Mortar Shop Looks to Compete with Online Sales

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At Nutrishop in San Francisco, Jason Miller is using a digital platform called Pointy to automatically publish his products online and also drive customers into his store. By integrating Pointy’s box with his Lightspeed POS system, Miller has been able to scan products with a scanner and have those products appear on his store’s Pointy page online.

Street Fight Daily: Facebook Looms Over Snap IPO, Inside a Local Publisher’s Rise

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… A Rival’s Shadow Looms Over Snapchat IPO… How Local Publisher Technically Media Is Diversifying Its Business with a Community Focus… Marketo CEO on the Company’s Big Plans to Take On Big Marketing Clouds…