News and Analysis
What Alignable’s New Trust Ratings Mean for Loyalty Vendors
Based on the results in Alignable’s 2018 Q1 Small Business Trust Index, the three least trusted categories of vendors include legal, hiring and people management, and loyalty and rewards. Alignable’s findings were based on Net Promoter Score ranges and averages for each products and services category.
Commentary
7 Things I Want From My Phone for Christmas
I’m a little weary of the “Holiday Tech Stuff” roundups, as I suspect are you, so let’s just leap right into what I’d demand from Cell-a-Claus and his App Elves, were he to ask.
I’ve been a goo… not horrible guy this year, Cell-a, really. And I’m not asking for anything current technology would not permit. So please bring me the following:
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‘Location’ is at Apple’s iPhone Core (Patently Apple)
The site Patently Apple has a rather interesting observation about some of the recent patent filings by Apple related to its iPhone. According to PA via records it has surface Apple is attacking the big and the small around geolocation, with technological tweaks and improvements (that are actually
quite complex) and practical setups to solving common human needs like “what am I about to pass on my trip to grandma’s that I might be interested in?”…
Newspapers + GeoMesh of Providers = Interesting
In the olden days (1991) I earned a stipend-like salary working for a Gannett newspaper outside Philadelphia. I did a number of things there, some of them poorly (i.e. quickly copyediting stories on tax rate hike debates) and some well (writing headlines; teaching desktop publishing).
But one of the most fascinating jobs I got to do was man the Associated Press wire. On the old glowing-green terminals they had us looking into in the smokey and nearly windowless newsroom, the AP feed would pour in like a precursor to The Matrix’s cascading code imagery…
Latest Posts
Community News Revenues: How the Networks Compare to the ‘Indies’
I was surprised — shocked, actually — to discover that the regional community news network Daily Voice has average ad sales of only $38,000 annually on a current basis at each of its 41 sites in suburban Connecticut and New York. Is this the new normal for ad revenue at community news sites? I went to four other community news publishers-owners, all independents, to get their reaction…
Case Study: Lowe’s Builds On Mobile Strategy With In-Store Item Locators
As consumers get savvier in the way they use mobile technology while shopping at brick-and-mortar stores, retailers are beginning to provide their own tools to combat the showrooming effect. For Lowe’s, that means offering mobile tools that shoppers can use to locate items in-store, scan barcodes, read product reviews, check out image galleries, and manage their own loyalty program accounts…
Street Fight Daily: Groupon Bolsters Events, nCrowd’s Acquisition Spree Continues
A roundup of today’s big stories in hyperlocal content, commerce, and technology… Groupon Bolsters its Offerings With SideTour Deal (Wall Street Journal)… Still Clinging To The Daily Deals Dream? One (Very Active) Buyer Temains (PandoDaily)… Why Consumer Reports Says You Can’t Trust Angie’s List (Forbes)…
Calculating the ROI of Local Search Campaigns
How can we calculate just how much return a given business can expect on the investment of time, money, or both into a local search campaign? For many business owners, it’s that type of dollars and cents calculation that will drive them to decide whether or not to move forward with a campaign. Other metrics are important but ultimately secondary to the bottom line…
Marketing to the ‘Happy’ Majority of SMBs
The local search industry needs to offer more responsive solutions for the average small business owner. The industry can’t simply drive more leads — it has to drive more, better-qualified, and better-paying leads at profit margins that incentivize buy-in from a business consumer that demands all or nothing. Only by catering to the “disconnected and contented majority” can the industry push itself to the highest standard of usability and convenience…
Street Fight Daily: Google Wallet Expands, Square IPO ‘Eventual’
A roundup of today’s big stories in hyperlocal content, commerce, and technology… Google Expands Digital Wallet Offering (Wall Street Journal)… Jack Dorsey: Square IPO Will Happen ‘Eventually’ (Mashable)… With Webvan’s Implosion as Cautionary Tale, Instacart Slowly Begins to Expand, Starting With Chicago (AllThingsD))…
8 Strategies for Selling Cloud-Based POS Systems to SMBs
Cloud-based point-of-sale systems are an easy sell for vendors working with small businesses without existing mechanisms in place for handling transactions, but getting an established merchant who has already invested thousands of dollars in a legacy POS system to consider making the switch to mobile is a trickier proposition. So what is the secret to onboarding more merchants, including those who already have hardware POS systems in place? To find out, we spoke with several experts from the mPOS industry…
ShopKeep CEO: I’ll Bet We Have More Brick-and-Mortar Installs Than Square
Square might have the brand name and billionaire founder, but ShopKeep is making moves of its own. And the company’s chief executive, Jason Richelson, says that while Square dominates the dongle-touting mobile food truck crowd, there are as many, or more, small, brick-and-mortar businesses using the Shopkeep’s tablet point-of-sale system than its widely known competitor’s…
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