News and Analysis

Want to Know How Long the Wait For that Hot New Restaurant Is? There’s a Google Integration for That

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Building on the Reserve with Google offerings that have made the tech giant’s SERPs the new homepage of local businesses, Google seems to be adding a feature that allows people searching for local restaurants to sign up for a waitlist. Busy folks with a penchant for busy eateries rejoice. 

How 5 Retail Brands Are Maximizing the Power of User-Generated Content

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Photos and videos that shoppers post on social media convey sentiment about brands, giving fellow consumers—and brands themselves—an uncensored look at how people really feel about their products and services. How brands harness this feedback is evolving, as brand marketers find new ways to glean insights from the unstructured consumer feedback being posted on social media and elsewhere online. Here are five examples of brands that are engaging shoppers across social channels and taking full advantage of the content that customers post on their own online accounts.

New Hires at Kobie, AppNexus, Rewards Network

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Every two weeks, our jobs columnist Geoff Michener provides a roundup of the latest hires in the digital marketing and media ecosystems. This week’s edition also includes new hires at Digital Ocean and Acceleration Partners.

Commentary

The New Proximity: A Second Phase in Mobile Brings Here and Now to Life

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The first phase of mobile software relied on us to express a desire and thereby to enable a service. Our actions initiated services that capitalized on the phone’s ability to maximize proximity. Now we’re entering a second phase where, for many of us, connectivity and location awareness will be active for longer stretches of our days.

Inform Your Multichannel Customer Experience Strategy

Mihm & Blumenthal: How Google’s Monetization Shift Will Impact Local Search

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In this new feature, local marketing gurus David Mihm and Mike Blumenthal kick around some of the biggest ideas affecting the local search ecosystem and the broader industry. This edition looks at the latest changes from Google and how local marketers should react.

Could the ‘Smart Home’ Be the Next Big Opportunity in Local?

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We can now make a taxi, a pizza, or a plumber appear with nothing more than clicking a button or speaking a phrase. And convenience-hungry consumers not only want more, they’re expecting it. Smart home technology is now on deck to deliver on that expectation.

Latest Posts

4 Ways You Can Use Google’s Search Analytics Report

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Life has not been easy for SEO specialists and webmasters the past few years. Despite Google’s obvious good intentions, the updates it has rolled out, starting with Panda and continuing through to the more recent “mobilegeddon,” have made optimization more difficult for digital marketers. Google’s Search Analytics Report (SAR) is an important step in mending this relationship. Here are four tips to help you get the most out of the new SAR.

Holiday Shopping Data Roundup: $39 Billion to Be Spent Locally This Year

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The holiday season isn’t just a big time of year for retail spending; it’s also a big time of year for retail spending data. The stats indicate one common trend: Purchasing is going to be more omnichannel than ever. Here’s a rundown on some key data points for this holiday shopping season.

Street Fight Daily: Google Bug Buries Search Results from Yelp and Other Competitors, Jet Raises $350M

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Google Says Local Search Result That Buried Rivals Yelp, TripAdvisor Is Just a Bug (Recode)… Amazon Rival Jet.com Raises $350M Series B (USA Today)… Twitter’s Head of Retail Predicts Five Holiday Trends for His Platform (Adweek)…

Beacons to Shine a Light on Consumers’ Murky Path to Purchase

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Retail activity this holiday season promises to be more omnichannel than ever, courtesy of the ever-present smartphone. That raises the stakes for retailers in terms of their preparedness and complicates their attribution metrics. With online-to-offline shopping dynamics in focus, this may be the long-awaited breakout year for beacon technology.

Classroom as Incubator: University of Florida Produces National Health Site for Young Adults

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Every institution of higher learning has myriad news sources, from official newspapers to social media platforms. Some college publications have ambitions and appeal that transcend the campus boundaries. One such example is The Student Body, which emerged from a class at the University of Florida’s College of Journalism and Communications in Gainesville and now aims to reach a national audience.

Street Fight Daily: The Food Delivery Obsession, How Holiday Shopping Could Boost Beacon Tech

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… In ‘Overcrowded’ Food Delivery Market, Venture Capitalists Are Still Hungry for More (Bloomberg)… This Is How Macy’s Will Target Its Facebook and Instagram Ads for the Holidays (Adweek)… Events: Delivering 30-50 Percent Margins for Media Companies (LinkedIn Pulse),,,

RetailMeNot’s Hoyt: This Will Be the Most Personalized Holiday Season We’ve Ever Had

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Today marks the beginning of a crucial week and month for retailers, as shoppers clamor for deals and steals on presents for family, friends, and coworkers. Whether in-store, online, or a mobile device, an astounding amount of retail business will be transacted in the next five weeks. RetailMeNot vice president of communications Brian Hoyt said to expect a more personalized, more omnichannel holiday shopping season this year, courtesy of the ever-present smartphone.

5 Ways Merchants Can Use Hyperlocal Tech to Improve Service This Holiday Season

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With the holiday season upon us, local merchants are pulling out all the stops to entice shoppers into their stores and away from their computers, with many focusing on customer service as their differentiator. Here are five ways local merchants can improve customer service this holiday season by implementing hyperlocal technology.

Street Fight Daily: LivingSocial and ‘Unicorpses,’ Airbnb Raises $100 Million

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… LivingSocial Offers a Cautionary Tale to Today’s Unicorns (New York Times)… Airbnb Raises $100 Million Only Months After Last Funding Round (Fortune)… Detour App Shows the Promises and Challenges of GeoLocation Travel Tech (Skift)…