News and Analysis
95% of Your Customers Do This with AI and Humans, According to SOCi
“AI Suggests, Humans Decide!” That’s the bold statement that emerged from the SOCi 2025 Consumer Behavior Index (CBI). The company warns Brands to “embrace” human validation or get left behind. The study validated the importance of TikTok, Instagram, and real human experiences to determine spending choices. Although 19% of consumers are using AI tools themselves […]
Perion Acquires AI Platform Greenbids
When Perion Network Ltd., wanted to take the next step in expanding its offering and fueling potential growth, it decided to acquire Greenbids, an AI platform that can optimize campaigns at scale inside walled gardens such as YouTube, Facebook and Instagram, and leading DSPs such as Google DV360 and The Trade Desk. The transaction terms […]
Commentary
Subscription Fatigue: How Streaming Services Can Keep Customers Happy
Streaming is big business, and looks to only keep expanding in 2024 and beyond – with more players, more dollars to win, more subscribers, and a proliferation of new ad tiers. Eighty-three percent of Americans have at least one streaming service subscription and the average American subscribes to four services. For streaming platforms at first […]
When Gen AI Erodes Trust, Brands Take the Fall
Generative AI’s potential to change the way we work and shop holds amazing promise, but this new technology also poses heightened risks for brands. Maintaining customer trust will be a perpetual challenge as generative AI (GenAI) changes the fraud landscape in two important ways. First, GenAI is already making it easier for professional and amateur […]
Latest Posts
Back-to-School Shopping Patterns 2024
Most holidays seem to have moved up in the calendar as opportunities for retailers and manufacturers to get a jump on back-to-school sales activities. In some warmer states, school starts in August. Parents sending their kids off to college need ample prep time to stock dorm rooms (and the closets and refrigerators within them). Amazon […]
SOCi, Dominating the CoMarketing Cloud Revolution
SOCi, Inc., the CoMarketing Cloud tailored for multi-location enterprises, has reached a significant milestone: $100 million in annual recurring revenue (ARR). This achievement places SOCi among the exclusive ranks of global centaur companies, a status that is seven times rarer than the coveted unicorn status. Unlike unicorns, which are often valued based on speculative projections, […]
What’s Old was New at This Year’s Upfronts
This year’s Upfronts mirrored the changes taking place in the industry as there was a greater focus on streamers, with Netflix, Amazon and YouTube dominating headlines and generating more buzz than their broadcast and cable counterparts. Despite the industry’s desire to embrace new technologies and fully enter the streaming era, progress from years past appears […]
Streets Ahead: Google DOJ Ruling and Google’s Search Dominance
In this week’s Streets Ahead update from SOCi, we learn about the Google DOJ ruling and AI’s effect on Google’s search dominance Google Ruled a Monopoly in DOJ Case In a 2020 lawsuit, the Department of Justice and several state attorneys general accused Google of maintaining a monopoly, leading to a ruling by federal judge […]
Hallmark Launches its Own Media Channel
In the MULO (multi-location) retail world, Hallmark is one brand that has consistently been able to flex and scale — beyond the brick-and-mortar card store. Now, Hallmark is “joining the streaming fray.” The new media channel will (of course) be called Hallmark+, and it will make its debut in September. Hallmark has been way ahead of […]
Who Owns What in the MULO World?
Darden recently made a huge acquisition in the MULO (multi-location) food world, gobbling up Chuy’s fast-casual Mexican locations (100+) in a $605M deal. According to FSR Magazine, the holding company has also made some major acquisitions over the last decade. “Chuy’s marks Darden’s sixth acquisition in 15 years. In 2007, the company acquired RARE Hospitality […]
Mobility Data Optimizes Marketing for Retailers Amid New Lunch Trends
The working crowd still eats lunch. They just don’t do so at restaurants and take-out near their offices as much. Instead, they are saving their money to splurge on lunch out and drinks with friends on the weekends. A story on NBC.com went so far as to declare that “the lunch rush is dead,” citing […]
The MULO Dozen: July Brands in Review
Given the M&A activity that’s been going on in the MULO (multi-location) world these days, we’ve added a new section to our monthly dozen — DEALS. The reality of MULO is that unless brands listen to consumer voices, have strong leaders, and do the right deals, they may go BUST. The keys to BOOMING in […]
Solving the Identity Crisis: The Next Frontier for CTV Advertising
Driven by viewer demand for variety and convenience in content, Connected TV (CTV) has become one of the fastest-growing major advertising channels globally. A recent report in eMarketer stated that in the US alone, CTV advertising spend is projected to grow by 22.4% and reach $30.10 billion in 2024. Presenting a plethora of opportunities to […]



















































Meta Is Automating Ads, But Brands Still Face a Bigger Problem