News and Analysis
Kindness (and Nature) Still Rule for Justin Freeman
Our column “Brands With Soul” comes alive on September 30th at Street Fight LIVE 2025, when a panel that includes Justin Freeman, Managing Director at the KINDR Foundation, takes the stage. As the search for retention of (human) talent becomes more important in the MULO (multi-location) ecosystem, company culture and leadership behaviors can make all […]
I “Cooked Up” the Term MULO
I’ve been writing profiles of all our MULO speakers and sponsors for Street Fight LIVE 2025, so why not include a little something about myself as well? After all, I will be chairing, emceeing and had the pleasure to line up many of this year’s speakers. If you’re reading this and are interested in scoring […]
Scoring Goals in the Franchise Ecosystem with Gregory Ugwi
Gregory Ugwi is back for his second year speaking at Street Fight LIVE. And what a year it’s been! The company he co-founded, Wefranch, has given both franchisors and prospective franchisees a tech-powered way to start and scale. This year, Gregory Ugwi hosted a series of events to bring major brand franchises together with individuals […]
Commentary
Global Brands, Local Strategies: How Retail Media is Catering to Diverse Markets
As performance media and retail media converge, advertisers stand at a pivotal juncture to redefine consumer engagement within an increasingly complex shopping ecosystem. This convergence underscores the critical balance between maintaining a global brand identity and achieving regional relevance, highlighting the necessity for strategic collaboration between local and global teams. Breaking Down Silos: Redefining a […]
The Fastest-Growing Gyms Rely on Customer Intelligence to Win
The beginning of the year is a big moment for gyms, with some reporting more than a quarter of their annual signups in January alone. But keeping those customers is a different story. With the FTC’s new click-to-cancel rule making it easier than ever to cancel gym memberships, gyms must rely on deep customer intelligence […]
2025 Marketing: Trends That Will Redefine Success
As 2025 begins, rapid advancements in AI and evolving consumer expectations are reshaping marketing. Gartner predicts that 30% of outbound email messages from large organizations will soon be synthetically generated. For marketers, the challenge lies in embracing these changes while keeping the customer at the center. Here are some of the trends I believe will […]
Latest Posts
Skai Reveals New Report on the State of Retail Media
Retail media has become critically important in the marketing mix and is now a part of the plans for 92% of consumer products companies, according to Skai’s just-published 2025 State of Retail Media report. Brands are Focused on ROI Despite the massive investment in this channel, marketers are still unsure how to measure it. A […]
Fragmented Future: How the Loss of Net Neutrality Threatens Innovation and Equity
The internet has long been hailed as a great equalizer, a space where anyone with an idea can reach a global audience. However, the erosion of net neutrality principles threatens to undermine this fundamental characteristic, creating a fragmented and unequal online landscape. Without strong safeguards, the internet could transform from a platform for innovation and […]
The MULO Dozen: January in Review
January, the first month of 2025, was jam-packed with announcements of leadership changes, innovative new store designs and menu items, and game-changing technologies. Brands are suiting up for the Super Bowl. The TikTok “pause” created mass panic among influencers and agencies. As the 2025 progresses, watch this space for the trends, perspectives, and data that […]
Streets Ahead: Optimizing for Instagram, Local Level Marketing
In this week’s Streets Ahead update, SOCi discusses the Instagram 4:5 layout and algorithm secrets and Bright Local’s views on the future of local marketing. Instagram – Optimizing Your Strategy and Feed The News Instagram recently announced several updates aimed at enhancing user experience and content visibility. a) Profile Grid Enhancements: Adam Mosseri, the head […]
Consumers Do This 69% of the Time
Do what? A new study by Salsify revealed that 69% of consumers now make purchases while doing other things — scrolling through social media, browsing YouTube, or even watching shows on Netflix. The days of someone saying, “Let’s go shopping” still exist, but multitasking is now the norm for close to 70% of the population, […]
Data Drama: Why Your Insights Are All Talk and No Action
Data has become the backbone of modern marketing, promising brands the ability to predict trends, personalize experiences, and drive customer loyalty like never before. For multi-location businesses, the stakes are especially high. With endless streams of customer data pouring in from numerous locations, the expectation to turn this information into actionable insights seems like the […]
Just Salad Tosses in AI & Personalization
We know that consumers are okay with personalization and targeting, providing it adds value to their lives and saves them time. A whopping 64 percent of consumers report liking custom-tailored experiences. Just Salad was founded in 2006 and now has more than 90 locations. I remember being excited when the fast-casual chain opened in New […]
More Than a Comfy Bed: What Makes a Great MULO Hotel Brand?
We may not think of a hotel or a motel in the same light as retailers and restaurants. However, they are still MULO (multi-location) brands. Consumers search for them, consider their ratings, and make selections based on a wide range of factors. NerdWallet just published its list of “best hotel brands” for 2025. The criteria […]
Move Along, TikTok; Gen Z Is Growing Up
With the fate of TikTok in the U.S. changing almost daily, Gen Z is moving on. As generational demographic groups age, their relationship to the Web changes. This generation, those born between 1997 and 2012, has reached the stage of wanting deep learning and reliable information that is less about entertainment and more about life […]
Will the Privacy Push Kill the Addressability of Streaming TV Advertising?
As ad-supported streaming platforms gain momentum, they promise to revolutionize advertising by offering unprecedented addressability—tailoring ads to individual viewers based on their interests. However, this promise is at risk of being derailed by privacy regulations and the limitations of contextual targeting, which may force the industry to revert to strategies reminiscent of traditional TV. For […]
Street Fight’s Big 3
Street Fight Columns
Street Fight Categories
The Strongest Brands Don’t Copy Their Competitors