News and Analysis

Retailers Grapple with Decreased Loyalty from Omnichannel Shoppers

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Sixty-nine percent of consumers say they expect a consistent cross-channel customer experience. And that’s just the beginning.

Report: Black Friday Is Back — With a Vengeance

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According to the findings of a new consumer survey commissioned by UserTesting and conducted by the market research company OnePoll, 43% of shoppers say they miss the frenzy of in-store Black Friday shopping and 42% say in-store shopping is more important now than pre-pandemic.

How DCO Is Enriching Multi-Location Marketing

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Some multi-location and franchise marketers are looking to dynamic creative optimization, or DCO, to expand their localized digital marketing capabilities. Tommaso Vaccarella, GM, Connected-Stories, connected with Street Fight to explain how DCO and multi-location are coming together. 

Commentary

No Longer Alternative: The Rapidly Approaching Future of Local Payment Methods

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In Asia, consumers typically prefer mobile e-wallets. Various bank transfer methods are popular across Europe. And in Latin America, many consumers rely on cash to pay for online shopping. These local payment methods (or LPMs) have been previously referred to by the industry as alternative payment methods (APMs), but the reality is that they are — globally speaking — no longer the alternative. These LPMs facilitate the needs of different geographies, cultures, and domestic economies across the globe. 

Yet despite the fact that most consumers across the globe rely on LPMs, we’re still seeing a lack of adoption of these payment methods by online merchants in the US and UK. But, as we dive further into the digital age, it is a matter of when, not if, the trend will need to shift. Let’s explore the unique factors driving consumer behavior, payment preferences, and how merchants can best position themselves for the future of commerce. 

Pay to Get Rid of Ads on Social Media? Consumers Say Maybe, Maybe Not

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Nearly 60% of respondents overall said they’d be at least somewhat willing to pay for social media, and that figure could likely climb if a small monthly subscription fee were added. Twingate contends that Facebook/Instagram would only need to charge users $2.07/month, and Twitter $1.61/month, to earn via subscription fees what they earn via ad revenue. Respondents said they would pay $5.24 and $4.75/month, respectively.

But inertia and apathy are strong, money is even tighter outside the US market, and surveillance advertising, and the size of its audience, are the X-factors that catapulted Facebook to the top of the global corporate order. I’d bet Google, Facebook, and, increasingly, Amazon, will be slow to give up the surveillance revenues and walled-garden ecosystems that have made them this century’s most powerful corporate actors.

The David Strategy: How Small E-Commerce Stores Can Beat Big Brands

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Sometimes it definitely seems like there’s just no competing with the big names in any given industry. They take up most of the advertising space. Their retail stores are massive. And their digital marketing budgets are practically unlimited, providing access to better rankings, more traffic, and a larger share of the customer base.

However, while it may seem so, the truth is that the Davids can actually outdo the Goliaths rather than just try to keep up. This is especially true in the world of e-commerce, provided that you invest in the right kinds of strategies. In this post, we’ll look at five effective tactics small e-commerce stores can use to beat big brands. 

Latest Posts

Brand Safety is a Brand Authenticity Problem

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Marketers know that in a world of globalized competition, consumers are one click away from choosing a different product or service. Taking a stand can help brands appear righteous and earn consumer loyalty, which is why brand safety scandals necessitate a massive and speedy PR response. However, responding to or apologizing for such scandals can only be perceived as authentic the first time around—not the second time, and definitely not the third. The endless cycle of brand safety scandals reveals one of two things about today’s brands—they’re either lemmings, or they don’t really care about brand values.

Heard on the Street, Episode 28: Location-Based Survival of the Fittest, With Gimbal

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According to Gimbal’s SVP of location platforms Adrian Tompsett, the key to the location business is having a long-term and holistic view of customer value. That means using location intelligence to go beyond just triggering promotions to increase the customers’ basket size, instead using the technology in ways that will provide additional value in the long term.

B2B Video Marketing Grows Up, Getting Briefer and Garnering More Attention

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The standards for B2B video marketing are rising as marketers get the hang of the hottest, no longer so new medium. Marketers are learning to keep things short and sweet, decreasing the average video length from six to four minutes from 2017 to 2018, and audiences are tuning in longer, Vidyard reports in its annual video in business report.

Outsourced or In-House Delivery? We Did the Math

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Local delivery is rapidly becoming a must-have for all kinds of businesses—people have become accustomed to online ordering and speedy delivery. According to a Go People survey, 65% of retailers will offer same-day delivery by the end of 2019, and according to Technomic, food delivery volume will grow by 12% year-over-year from 2019 to 2023. The question isn’t whether your business should offer delivery, but how.

TRUSTX Takes Aim at Opaque Programmatic Trading Practices

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The lack of transparency in the programmatic space has finally reached a tipping point. According to a survey on the state of programmatic media buying, conducted by Digiday, 27% of media buyers say the greatest concern they have with programmatic advertising is the lack of transparency. While many players in the space are claiming that their hands are tied, and agencies continue to push back against audits, upstart technology firms are carving out niches as leaders in the push to bring trust into programmatic advertising.

Tim Cook Demands New Commitment to Responsibility from Big Tech

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With the moral and commercial high ground in clear sight, Tim Cook used the spotlight at Stanford University’s commencement ceremony Saturday to slam Big Tech peers Google, Facebook, and Twitter for failing to take responsibility for the hateful content and disinformation on their platforms.

How to Use Facebook’s Simplified Campaign Structure to Your Advantage

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It’s a brave new advertising world. The algorithms are taking over, whether human advertising managers like it or not. Our best bet is to understand how the algorithms work and to give them the freedom, the data, the budgets, and the creative assets they need for optimal performance.  The Facebook algorithm will take away budget lever from humans when Campaign Budget Optimization becomes mandatory in September 2019.

LBMA Vidcast: Amazon’s StyleSnap, Coca Cola’s Summer Wrist Bands

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On this week’s Location-Based Marketing Association podcast: Wrangler Jeans + Old Town Road, The North Face + Spotify, SingleCut Beersmiths plays trivia, Amazon’s StyleSnap, Coca-Cola’s summer wrist bands, ProYo + InMarket. Special: 2019 LBMA Global Location Trends Report.

Marketers Prepare for Father’s Day Boom

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With just two days to go before the big day, brand marketers would be smart to ramp up their campaigns now. Researchers at the digital advertising platform ZypMedia discovered that shoppers purchasing gifts for Father’s Day don’t plan nearly as far in advance as they do for Christmas and other major holidays. As a result, last-minute campaigns targeting shoppers are much more likely to have a major impact.

Fostering Brand-Customer Relationships in the Age of Social Checkout and Chatbots

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Currently, 74% of consumers visit the social media pages of brands to inspire future purchases. And as evidenced by the popularity of Instagram Checkout, sales tools like Apple Business Chat, and new ad products like Google‘s Shoppable Ads, the industry is rapidly moving towards commerce that removes the friction between inspiration and an actual purchase.

But when the path to purchase is shortened, so is the opportunity for brand and customer to interact, which is probably what attracted your customers in the first place. Especially in the world of social media, brand persona is an enduring element that differentiates your brand and creates fans out of customers.

The good news is, you don’t have to sacrifice brand voice for a social commerce strategy. In fact, with the right tools, you can enhance it.