News and Analysis
Hair Care Today…$41B Tomorrow: The Growth of a Category
Hair care is a rapidly-growing category for multi-location brands. As part of our future-forward series, we’ll cover categories that are on the upswing in the MULO (multi-location) ecosystem, along with trends that will impact individual brands’ survival and growth. Intellectual capital has value, but what’s ON our heads can be as lucrative as what’s in […]
Social Marketing Gets Redefined in the Era of AI
In an era where everyone is trying to get more done in less time, generative AI has become a valuable tool for social marketing professionals. According to a new survey from Sprout Social, conducted by the digital insights firm Cint, 71% of social media marketers have already started using AI and machine learning tools, and […]
The Taco War Rages On
Publicity stunt or legal battle? Or, perhaps, a little of both. In case you’ve been too busy over the past week to track the battle antics. Here’s a brief summary. Taco John’s trademarked the term “Taco Tuesday” back in 1989. Taco Bell is now taking legal action to invalidate the trademark so all taco-selling brands […]
Commentary
Setting Up A Post-Pandemic E-Commerce Boom Strategy
The previous year shattered expectations based on forecasts going into 2020. For e-commerce brands, it brought both challenges and opportunities with more shoppers than ever adopting new online buying habits. Still, it would be wise for businesses to think about what happens once consumers feel more comfortable venturing back into brick-and-mortar businesses. By having a strong D2C strategy that is agile and customer-centric and with the right infrastructure to grow globally, businesses can feel more confident for whatever the future holds.
Latest Posts
Power of Influencers May Be Growing amid Pandemic
As many as 21% of consumers have made their first-ever influencer-driven purchase since the Covid-19 outbreak struck the US, according to new research by martech firm Valassis.
The firm speculates that this apparent increase in the power of influencers may be related to a boost in social media usage among consumers stuck at home.
Holiday Sales Are Starting Earlier Than Ever. Here’s Why
“Retailers are responding to social distancing guidelines [this] year and preparing for potential decreases in spending by kicking off promotions earlier than we’ve ever seen,” says Dosh CEO Ryan Wuerch.
Wuerch says Covid-19 safety protocols require a more elongated approach to holiday marketing. Kohl’s, L Brands, and Macy’s have all referenced pulling forward holiday promotions, and Amazon’s Prime Day later this month seems perfectly timed to pull in early holiday shoppers.
Making Local Content Work for Retailers
Customers expect businesses to answer their questions and meet their demands in one easy-to-find, easy-to-navigate-to location. They want to know what a store carries, where the store is located, and if they can easily buy a product online instead. Increasingly, especially since the advent of Covid-19, they also want to know if they have access to services like curbside pickup or what safety provisions a business provides. This is why, now more than ever, marketers need to leverage local content strategies to our advantage.
Location Weekly: Walmart Delivers Covid Tests via Drone
In this episode of Location Weekly, the Location-Based Marketing Association covers Walmart delivering Covid tests via drone in Vegas, United Airlines launching an interactive flight search map, Amazon Sidewalk moving beyond the connected home, and Toronto-based WXM Tech cooking up TraffikFlo for Covid traffic management.
How McDonald’s is Using AI in Marketing to Better Understand Customers’ Needs
McDonald’s waited until it could produce an AI-driven app that provides customers with personalized deals based on their purchasing history. In other words, McDonald’s bet on quality over quantity. This, of course, is just one of the ways that AI presents opportunities and challenges alike in regards to martech.
As we’ve previously noted, as AI adoption increases, brands are searching for a competitive edge. McDonald’s is no exception to this, and a look at how the company is using AI is instructive as to the opportunities AI presents for other firms.
Street Fight’s October Theme: Home for the Holidays
Entering Q4 means many things, but to us it points to the media and commerce world’s annual culmination. That’s right — in this time warp of a year, we’re entering the holidays. Considering the oddities of 2020, what will this year’s holiday season look like? We know for sure it will not be normal.
Answering that question will be Street Fight’s October editorial focus. Branded with the cheeky title “Home for the Holidays,” (title credit: Damian Rollison), this month’s focus will be defining the holiday shopping dynamics of a socially distanced and sheltered-in-place world. What will be different?
Forever-Changed Buying Patterns Mean Rethinking Customer Loyalty
Online ordering and curbside pick-up became an essential service for everyone from major retailers like Home Depot and Target to restaurants and small specialty shops. Bookstores began delivering orders without a delivery fee. Even car dealerships have had to rethink their entire sales model, with many moving the full customer experience online.
While these business transitions were driven by the pandemic, the new consumer buying trends — and the business measures put in place to adapt to them — will likely become a permanent fixture even as the economy enters a recovery phase.
Interactive Maps Help Bring Back Shoppers After Covid Hiatus
As the pandemic has worn on, marketers have begun to ask what’s next. How do you keep open and click-through rates high, even as consumers shift back from e-commerce to in-person shopping? The answer, for many, involves maps.
Just look at Torrid, the women’s retail chain formerly owned by Hot Topic, with more than 600 stores across the U.S., Puerto Rico, and Canada.
Plain Sight Pivots to Help Local Businesses Drive Foot Traffic
Founded by James Chapman and backed by Quicken Loans founder Dan Gilbert, Plain Sight originally started as a way for people to explore professional connections based on location.
With local businesses closing by the thousands, Chapman says he’s envisioning the Plain Sight app as a tool for businesses to promote themselves and increase foot traffic. Businesses can use the platform to develop stronger customer loyalty by engaging with consumers directly. In addition to sharing information about how they are keeping customers safe, restaurants and other businesses can also accept free and paid reservations through the platform.
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The Road Ahead: What Autonomous Cars Teach Us About Marketing Automation