News and Analysis

Why Did the Chicken Expand Beyond Guatemala?

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You may not have heard of Pollo Campero (yet) in the United States. But this family-founded brand started in 1971 and has passed down its fried chicken recipe since then. The brand is now investing in U.S. expansion and plans to grow from 90 units to at least 250 over the next five years. Pollo […]

How 3 Brands Have Modernized Their Loyalty Programs in 2023

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Virtually every top retail brand today has a mobile app designed to build loyalty, but the majority of those apps aren’t delivering the kind of return on investment that their creators expect. With so many branded apps and loyalty programs vying for consumers’ attention, companies are learning that they have to lean into personalized experiences […]

What the Cadent Acquisition Means for the Future of Converged TV

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As consumers grow more comfortable with the idea of combining live TV, streaming services, and on-demand content into one platform, private equity firms are betting that converged TV startups are about to become a revenue goldmine. In the latest example of what’s become a trend in the space, Novacap, one of the most well-known private […]

Commentary

No Cookies, No Problem: Harnessing the Power of Multi-Dimensional First-Party Data

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While many have said that the deprecation of third-party cookies and tracking mechanisms will have a negative impact on personalized marketing, the fact is that this has finally opened the door to a much more effective approach: making full use of the richness of available first-party data.

Subscription-Based Pricing: Advantages for Businesses and Customers

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The question is: Will a subscription-based pricing strategy be beneficial for your business, or do you risk scaring off clients this way?

We’ll explore the benefits of subscription-based pricing for companies and their customers and when you should consider this structure. 

Expert Roundup: How Are Mobile Payments Transforming? Part II

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To define the current state and future trajectory of mobile payments, we’ve rounded up top industry voices and thought leaders from Kabbage, Fivestars, and Marqeta.

Latest Posts

Expert Roundup: How Will Retail Transform in 2021? Part II

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In part II of our retail expert roundup, we cover mixed reality’s role in retail, data, and privacy compliance, and how retail can recover and rebound in 2021.

Retailers Use AI to Rebuild the Customer Experience

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Retailers are using artificial intelligence to enhance the customer experience and also run their own back-end operations more efficiently.

How Agencies Can Thrive as Data Restrictions, and Walled Gardens, Gain Strength

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Agencies must figure out how to help clients navigate the new privacy era of digital ad targeting. They can thrive despite new advantages for walled gardens.

retail order pickup third-party data

The Convenience Consumer Is Here to Stay

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The convenience consumer values brands that meet them where they are, allowing them to act on their own terms. Tech allows retailers to cater to these customers.

Yelp Launches New Takeout Management Tools for Restaurants

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Yelp announced that it would be evolving its Waitlist system and introducing new features designed to streamline restaurants’ front-of-house operations.

Super Bowl Advertising

The Customer Touchpoints Businesses Aren’t Thinking Enough About

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Businesses can’t ignore that more and more of their success is linked to apps and services they don’t own. They need to get a view of customer touchpoints.

One Year Later: How Covid Hit Ad Tech and How It’s Recovering

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Covid bludgeoned ad spend, cut budgets, and forced ad tech providers to get crafty to survive. On top of that, 2021 is throwing its own curveballs, especially related to privacy, as Apple and Google downgrade tracking.

How Apple’s IDFA/ATT Change Will Affect App Publishers

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If Apple doesn’t change course, we’re in for a possibly very humbling year for SMB app publishers and an App Store that advantages the largest publishers with the biggest wallets

Inform Your Multichannel Customer Experience Strategy

The Comment Section Could Be the Next Big Source of Audience Data

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Comments sections can be a source of feedback, wisdom, and community. They can also provide rich, first-party audience data. OpenWeb is betting on the latter.

Firefly Launches StreetIQ Platform with Puma Campaign

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The Location-Based Marketing Association covers Firefly launching its Street.IQ platform with a Puma campaign, putting automobile advertising into action.