News and Analysis

Free Food Street Fight

Free Food

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As sophisticated as marketing and technology have become among MULO (multi-location) brands, one thing remains true and timeless: People love free stuff — especially free food … stuff to eat. That has been evidenced over the past months by the number of fast-casual restaurants that have incorporated “sampling” into their marketing and customer acquisition strategies. […]

The Rise of Ad-Supported Streaming: Insights from LG Ad Solutions Street Fight

The Rise of Ad-Supported Streaming: Insights from LG Ad Solutions

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With the growth of  streaming services, consumers are making their preferences clear: they want their content free and supported by ads. The third wave of LG Ad Solutions’ annual study, titled “The Big Shift: Wave III,” sheds light on the evolving habits and preferences of Connected TV (CTV) users. With data collected from over 1,100 […]

MULO Brands Launch Their Own Media Street Fight

MULO Brands Launch Their Own Media

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You’ve most likely heard of Netflix, CNBC, and Sirius.  Now, welcome to the Walmart network!  MULO (multi-location) retailers are entering the broadcast and digital content arena with the launch and ongoing production of their own retail media channels. A retail media network is “a retailer-owned advertising service that allows marketers to purchase advertising space across […]

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Inform Your Multichannel Customer Experience Strategy

The Post-App Era: Optimizing Customer Interactions with Personalization

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Now is the time to pivot. Shifting the focus to mobile and social messaging channels might seem like a tall order, but optimizing customer interactions through these channels can be easily accomplished if brands increase their social touch points with consumers. After all, a customer journey is only successful if you understand the customer’s needs upfront.

First-Party Data Alone Can’t Satisfy Many Marketing Needs

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When it comes to third-party data, the old Mark Twain quote applies: “The report of my death was an exaggeration.” The end of the cookie is not the same as the end of third-party data. There are multiple third-party data options for marketers that are inherently privacy-conscious, regulation-satisfying, and that work with the policies being implemented by big-tech.

Meeting the Heightened Demand for Timely Local Information

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With businesses closing temporarily due to government mandate, or changing their offerings or hours significantly in response to the pandemic, consumers turned to local search too with a heightened, even sometimes critical need to access the latest information. This heightened demand has not disappeared.

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TikTok Jumps into Local Events

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For multi-location marketers, TikTok’s foray into events, and its increasing role as a destination for local discovery, portend that the platform is joining Facebook and other forums as a key place to connect online with local shoppers. TikTok can’t be ignored as an online-to-offline marketing channel.

How Retailers Are Using Pop-Ups to Drive Customers In-Store

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One pillar of most in-store marketing strategies is to transform shopping into a share-worthy experience. This, retailers bet, is a way to make hitting stores worth it when Amazon is only ever a click away. Pop-ups are one iteration of that strategy.

5 Retailers Using Live Shopping to Boost Back-to-School Sales

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Meta will reportedly shut down its live shopping feature on Facebook in October, but that doesn’t mean the concept of live shopping is dead. Across the retail marketing space, multi-location retailers are investing in live-stream content as a way to leverage the popularity of social media and engage with Gen Z consumers this back-to-school shopping season.

Nestle Uses DISQO’s Consumer Data to Fill the Cookie’s Gaps

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With the third-party cookie going away on Chrome (eventually) and mobile identifiers losing scale, marketers are seeking new measurement tools. The customer intelligence platform DISQO is stepping in with a new product called Outcomes Lift.

5 Ad Automation Platforms for Agencies

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As interest in advertising automation platforms continues to grow throughout the agency space, we’ve put together a list of five ad automation platforms that agencies can use right now.

Social Apps Are Creating a New UX for Local

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Young consumers are increasingly discovering local shops and restaurants on TikTok and Instagram, not Google or Yelp. An appetite for immersive visual experiences is behind the trend.

What Does Google’s Decision to Postpone Cookie-Cutting Mean for Multi-Location Brands?

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Multi-location brand marketers got a big break last month, when Google announced its decision to postpone deprecating third-party cookies until at least 2024. The temporary respite gives marketers additional time to consider the changing landscape, especially when it comes to targeting customers online.

What’s Behind Lyft Media?

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As you may have heard, Lyft announced a new advertising initiative this week. Known as Lyft Media, it brings ads and sponsored content to all the places where Lyft has your attention. That includes everything from car rooftops to all those captivating pixels within its app during rides.

customer experience retail

In-Store Marketplace Creates Single Integration Point for Retail Media Platforms

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In-Store Marketplace is a first-of-its-kind solution where media service providers like Vibenomics, Mood Media, Sellr Technologies, FuelMedia TV, and WaterStation Technology provide a consistent, single point of integration for in-store retail media platforms. The solution also enables retail media to easily include a variety of digital audio and display inventory.

Consumers Seek Brands with Authenticity, Aligned Values

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Focusing on selling to customers, rather than serving them holistically, is a trap that many multi-location brands have fallen into while they struggle to find the right balance between promotionally-driven and content-driven engagement.