News and Analysis
What 1-800-Flowers’ Search Dominance Means for Local Florists
With more consumers researching purchases online than ever before, and major e-commerce retailers like 1-800-Flowers and ProFlowers flooding the playing field with paid search ads, there’s a looming question of what will happen to local florists.
Street Fight Daily: Yelp Tests Offline Attribution, Gannett Bets on Local Businesses
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Yelp Tests Offline Attribution Using Guest WiFi and Email Matching… Gannett Leans Into Local to Grow Its Share of National Ad Pie… Walmart Fights a Bloody Battle Against Amazon…
6 Vendors Using AI to Facilitate Live Events
Leveraging artificial intelligence and machine learning algorithms, vendors are finding ways to streamline some of the most complex operations—such as estimating the number of attendees and anticipating how many products each attendee will need—in live event organizing.
Commentary
Hello Privacy, Meet the New ‘Presence’ – Location
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Many years ago, when you were probably a tween, i was at AOL (sorry, Aol.) and a degree away from the following nugget. I think the folks involved included Ted , Barry Appelman and maybe Eric Bosco. I could have that a bit wrong but roll with me – I’m not the official techstorian and they’ll tell me if I’m wrong…
Civic Networking: The Next Next Thing?
This is the first in a series of guest posts by thought leaders in the local arena. We asked where local-social media might go in 2011.
By Tom Grubisich
Some Cassandras are forecasting the end of social networking. I will keep my ear next to my computer for the sound of some 600 million people migrating to the next big thing, but don’t think Facebook faces doomsday any time soon. Or Foursquare, Yelp or Gowalla, to name just a few of the proliferating social networks that have claimed a piece of Web space. But I do think social networking is on the threshold of an important evolution that will both affirm its basic value but also take it into new and ever more beneficial directions. Shaping this transformation are economic, technological and societal forces that are propelling people toward a path with many entry points but one destination: to act together and to do so smarter and locally…
Ultra Local, Simplicity, Ego Lead the Way in 2011
I thought I’d wait for the smoke to clear on all the 2011 tech prognostications before filing a few of my own. These are actually a bit less predictions than bankable trends. Their focus is on mobile but also the things around the edges that will make mobile-local interesting, scary, useful, intrusive and wonderful in the coming 363 days.
Simple Gets Simpler: Successful online and mobile experiences will become much closer to being intuitive than ever before, anticipating not the geek’s natural next clicks but the average Jane’s. I’m not talking about Web 2.X, with its big buttons, oversize input boxes and Ajax popovers but rather one action to the next dictated by the glassy smoothness of an inhale following and exhale. This is true behavioral anticipation leaving no room for confusion and no time for pause. Simple = successful…
Latest Posts
Street Fight Daily: Groupon Bolsters Events, nCrowd’s Acquisition Spree Continues
A roundup of today’s big stories in hyperlocal content, commerce, and technology… Groupon Bolsters its Offerings With SideTour Deal (Wall Street Journal)… Still Clinging To The Daily Deals Dream? One (Very Active) Buyer Temains (PandoDaily)… Why Consumer Reports Says You Can’t Trust Angie’s List (Forbes)…
Calculating the ROI of Local Search Campaigns
How can we calculate just how much return a given business can expect on the investment of time, money, or both into a local search campaign? For many business owners, it’s that type of dollars and cents calculation that will drive them to decide whether or not to move forward with a campaign. Other metrics are important but ultimately secondary to the bottom line…
Marketing to the ‘Happy’ Majority of SMBs
The local search industry needs to offer more responsive solutions for the average small business owner. The industry can’t simply drive more leads — it has to drive more, better-qualified, and better-paying leads at profit margins that incentivize buy-in from a business consumer that demands all or nothing. Only by catering to the “disconnected and contented majority” can the industry push itself to the highest standard of usability and convenience…
Street Fight Daily: Google Wallet Expands, Square IPO ‘Eventual’
A roundup of today’s big stories in hyperlocal content, commerce, and technology… Google Expands Digital Wallet Offering (Wall Street Journal)… Jack Dorsey: Square IPO Will Happen ‘Eventually’ (Mashable)… With Webvan’s Implosion as Cautionary Tale, Instacart Slowly Begins to Expand, Starting With Chicago (AllThingsD))…
8 Strategies for Selling Cloud-Based POS Systems to SMBs
Cloud-based point-of-sale systems are an easy sell for vendors working with small businesses without existing mechanisms in place for handling transactions, but getting an established merchant who has already invested thousands of dollars in a legacy POS system to consider making the switch to mobile is a trickier proposition. So what is the secret to onboarding more merchants, including those who already have hardware POS systems in place? To find out, we spoke with several experts from the mPOS industry…
ShopKeep CEO: I’ll Bet We Have More Brick-and-Mortar Installs Than Square
Square might have the brand name and billionaire founder, but ShopKeep is making moves of its own. And the company’s chief executive, Jason Richelson, says that while Square dominates the dongle-touting mobile food truck crowd, there are as many, or more, small, brick-and-mortar businesses using the Shopkeep’s tablet point-of-sale system than its widely known competitor’s…
7 Local Logistics and Delivery Platforms for Restaurants
Retailers can get away with one-day or two-day delivery timelines, but restaurants are held to a different standard. Meals need to be easy to order, easy to pay for, and they need to be delivered while they’re still hot. A number of local logistics vendors are stepping in with platforms meant to simplify the delivery process for restaurant owners, providing tools to manage and process orders digitally…
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