News and Analysis

SMB OS Operators, Part IV: Peter Krasilovsky

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“We like to cite $500 billion as the broad SMB OS opportunity—roughly 3.5 times the size of local advertising,” veteran industry commentator Peter Krasilovsky says. “But I think the end number has got to be many times larger.”

Research Highlights Shifting Social Media Dynamics for Brands

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Rachael Samuels, social media manager at Sprout Social, hopes that brand marketers who look at the research come away with a greater understanding that social cannot be approached with a one-size-fits-all mentality, and what works for one industry, or even one brand, may not work for another.

Street Fight Daily: Programmatic Plummets in Europe, The SMB OS Opportunity

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… GDPR Mayhem: Programmatic Ad Buying Plummets in Europe… How Do Consumers Choose in a World of Automated Ordering?… Google Bests Amazon in Smart Speaker Shipments…

Commentary

‘Enhanced’ Local Listings Could Be Even More Important on Mobile

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Enhanced listing services appeal to many SMBs and local brands because they are a holistic advertising medium that goes beyond the basic banner or text ad — not only do they stand out against free listings and hold the user’s attention, but they also drive conversion and social interaction at higher rates. But most sites currently lack unique enhanced listing features specific to mobile…

Why Local Media Companies Must Practice ‘Self-Cannibalism’

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Instead of protecting our products, we should look instead to protecting our customers, their experiences, and our relationships with them. Never begin a discussion about the future with a focus on our products or services. What does the customer want and need, even if our existing products are not a part of the answer? The world is changing and it begins with empowered consumers…

How Does Yelp Make Money and Where Is It Going Next?

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Yelp combines the nimble and engineering-driven product focus of a Foursquare or Facebook, with the direct SMB sales of a YP. It’s a powerful combo that few companies have, and few people talk about in blogospheric proclamations of category killers…

Latest Posts

Street Fight Daily: Snapchat’s Local Play, Bonobos Raises $50M For Brick-and-Mortar

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologySnapchat goes local: Firm Tests Secret ‘Stickers’ for Popular Locations (DailyMail)… Bonobos Gets $55 Million Investment to Open More Clothing Stores for Dudes (Recode)… In 2014 More Money Will Be Spent on Mobile Ads Than Newspapers, Magazines and Radio (Pando)

POS Startup Shows Cashiers Pictures of Customers Who Check-in

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Revel Systems, a San Francisco-based company that makes point-of-sale software, will now notify businesses when someone has checked-in to their venue on Yelp or Foursquare. The feature offers a way to help businesses take a more proactive approach to engaging a vocal minority of users who actively share their opinions…

Unlocking the Power of Passive In-Store Data Analytics

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In the world of indoor location analytics there are two types for data collection: active and passive. Retailers have embraced active data via apps and are now testing beacons — but they should also consider the value that passive location data brings to the overall understanding of consumer behavior in-store…

Street Fight Daily: Village Voice Nears Strike, eBay Kills Small Business Product

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology…. Village Voice employees set strike deadline after negotiations break down (Poynter)… eBay Confirms Shutdown of Small-Business E-Commerce Software Products (Recode)… An Upper Limit For Apps? New Data Suggests Consumers Only Use Around Two Dozen Apps Per Month (TechCrunch)…

In OpenTable Deal, Signs of Deeper Convergence in Travel and Local

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Two recent acquisitions by Priceline and TripAdvisor offer an early look into a logic that could drive a more comprehensive consolidation of the travel and local technology sectors. Many of the structures built to help visitors navigate new cities — and implicitly for marketers to reach tourists — might quickly become obsolete…

6 Ways SMBs Can Improve Email Newsletter Open Rates

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Email newsletters are playing an increasingly important role in local merchant marketing, with 65% of small businesses now using the digital channel to drive customer engagement. Here are six strategies for SMBs looking to improve open rates on their email newsletters…

Street Fight’s 10 Most Popular Stories From the First Half of 2014

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In the local space, it was out with the old and in with the new during the first six months of 2014. With the first half of the year in the bag, here’s a look back at the top Street Fight stories (at least in terms of traffic) so far this year…

Street Fight Daily: GoDaddy Gets Into Mobile Payments, Pandora’s Local Revenue

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyGet Paid: GoDaddy Links With PayPal, Dwolla, Stripe For A Mobile & Web Payment Service (TechCrunch)… Pandora: More Than Half Our Revs Will Be Local In A Few Years (Marketing Land)… Taking Another Plunge into Digital News (USA Today)…

Local’s Sleeping Giants; A Tale of Two Keynotes

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We’re at the height of keynote season, and in the past month Apple, Amazon and Google, have all carted out their wares. Local was understated at each, but below the surface were huge implications…

Google Hooks Up with Aisle411 to Map Stores

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The company will partner with Walgreens to test an in-store service that helps shoppers navigate store aisles. Throughout the shopping experience, shoppers can be introduced to personalized coupons and other promotional offers, as well as rewards that can be accrued just by browsing…