News and Analysis

SMB OS Operators, Part III: Booker

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Recently acquired by MindBody, Booker has been living out the principles of SMB OS long before we started calling it that. In this interview, Booker CEO Josh McCarter explains how his business helps SMBs go beyond typical marketing tactics to attract and keep customers coming back.

Street Fight Daily: Adobe Buys Magento, Inside Google’s Rise to Digital Ad Dominance

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Adobe Buys Magento to Become Digital Ad Design Powerhouse… How Did Google Get So Big?… Some Companies Shrug Off GDPR…

Macaroni Kid Leverages Local Influencers to Connect Brands to Consumers

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“Our secret sauce is our ability to connect brands with consumers on a local level, via authentic local influencers,” says Macaroni Kid co-founder Eric Cohen. “Other media outlets can plug into an algorithm to target an audience. We have local moms telling other local moms the scoop as they hand out samples.”

Commentary

‘Enhanced’ Local Listings Could Be Even More Important on Mobile

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Enhanced listing services appeal to many SMBs and local brands because they are a holistic advertising medium that goes beyond the basic banner or text ad — not only do they stand out against free listings and hold the user’s attention, but they also drive conversion and social interaction at higher rates. But most sites currently lack unique enhanced listing features specific to mobile…

Why Local Media Companies Must Practice ‘Self-Cannibalism’

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Instead of protecting our products, we should look instead to protecting our customers, their experiences, and our relationships with them. Never begin a discussion about the future with a focus on our products or services. What does the customer want and need, even if our existing products are not a part of the answer? The world is changing and it begins with empowered consumers…

How Does Yelp Make Money and Where Is It Going Next?

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Yelp combines the nimble and engineering-driven product focus of a Foursquare or Facebook, with the direct SMB sales of a YP. It’s a powerful combo that few companies have, and few people talk about in blogospheric proclamations of category killers…

Latest Posts

Local’s Sleeping Giants; A Tale of Two Keynotes

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We’re at the height of keynote season, and in the past month Apple, Amazon and Google, have all carted out their wares. Local was understated at each, but below the surface were huge implications…

Google Hooks Up with Aisle411 to Map Stores

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The company will partner with Walgreens to test an in-store service that helps shoppers navigate store aisles. Throughout the shopping experience, shoppers can be introduced to personalized coupons and other promotional offers, as well as rewards that can be accrued just by browsing…

Street Fight Daily: Tech Helps Small Business, Inside Uber’s War Machine

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyStartups’ Modern Tools Help Small Merchants Compete (New York Times)… Inside Uber’s Political War Machine (DailyBeast)… Airbnb CEO: Cities Are Becoming Villages (Atlantic)…

LBMA Podcast: Glympse, Blippar, and Esri

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Top stories of the week feature McDonalds Canada, Pinterest, Food Network, Lowe’s, Naziha Mestaoui, Match.com, Amazon, Oman, Kraft, and Wal-Mart.

Foursquare

Street Fight Daily: Foursquare Charges Fees, Intuit’s M&A Machine

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyFoursquare Will Start Charging the Heaviest Users of its Places Database (TheNextWeb)… With Its M&A Train Rolling, Intuit Looks to Prove the Big Company Can be a Good Home for Small Firms (Pando)… Apps Now Account for Half of All Digital Media Time (MarketingLand)…

Despite Many New Local News Sites, ‘Media Deserts’ Are a Stubborn Reality

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More than 120 newspapers have shut down in the U.S. since 2008. Surviving papers have been forced to cut their local news budgets in the implosion of old media ad revenue. Hundreds of digital community news sites have been launched in the meantime, but journalist and educator Dr. Michelle Ferrier from the Scripps College of Communication at Ohio University says that millions of Americans have ended up in a “media desert.”

Is the U.K. Moving Ahead of the U.S. in Location Targeting?

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If the American Revolution were fought based on technological powerhouses alone, we’d win in a heartbeat. Yet some advertisers in the U.K. are pulling off the sorts of campaigns that we only dream of here. It’s easy to chalk that up to the comparatively small size of the market, but that’s selling ourselves short. There’s no good reason that we can’t roll out the same location-based ad tech that has proven so successful in the U.K…

Street Fight Daily: Amazon Plans Grubhub Competitor, Google Moves to the Car

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technologyAmazon Is Quietly Launching A Local Takeout Service To Rival Seamless And DeliveryHero (TechCrunch)… Google Moves to the Car with Android Auto (Recode)… Uber: The Great Disruptor of Pizza Delivery? (Fortune)…

How Retailers Can Bridge the Gap With Beacons

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Using beacons, content can be delivered to a consumers’ mobile device that augments the shopping experience and bolsters the relevancy of the merchant’s real-time communications based on the consumer’s location and real-time behavior. As a result, the messaging can be perceived by the consumer less as “marketing” and more as “helpful.”

8 Strategies for Reaching Out to Online Influencers

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Rather than sitting idly by while influencers dictate what’s being said about their businesses on social media and review websites, merchants are beginning to reach out to these social media users on a personal basis. Here are eight strategies that marketers should consider when reaching out to influencers online…