News and Analysis
5 Platforms Using AI to Analyze Customer Reviews
Beyond the star ratings lies a wealth of information. Sentiment and opinions can be used to shape the way brands develop their highest-selling products. Given the volume of reviews posted each day, however, it would be impossible for most major brands to analyze every customer reaction individually. Instead, a growing number of brands are utilizing artificial intelligence (AI) technology to extract and analyze the sentiment from product reviews. Here are five examples of platforms that offer this type of AI technology for analyzing customer feedback posted online.
How Brands Are Using AR to Generate Buzz, Promote Loyalty
The push into AR can be seen as a way for brand retailers to differentiate themselves from Amazon, bringing the in-store experience into the online world. It’s also a way for retailers to jumpstart word-of-mouth marketing, with the hope that using innovative technologies is new ways will have a viral effect and get people talking.
DoorDash Will Put an End to Old-School Delivery—And Smaller Rivals
What does the big money for DoorDash mean for the crowded on-demand delivery space? The market is growing as a whole, but there isn’t all that much growth share to go around. DoorDash CEO and founder Tony Xu has said as much. “If you look at where the U.S. is, there’s two players gaining share. It’s DoorDash and Uber. And DoorDash is growing 65% faster,” Xu said in a conversation with Recode editor-at-large and co-founder Kara Swisher earlier this year.
Commentary
Bringing Brands Into the Fold, inMarket Touts Its ‘Three-Sided’ Beacon Network
inMarket’s strategic product is not the app, the value is created by their network. Their network links dozens of publishers’ apps to retailers that host inMarket beacons and, the third stakeholder in the network, the brands, whose products are being promoted. In this video, CEO Todd DiPaola talks about the importance of this network.
Latest Posts
Street Fight Daily: New Google Research on ‘Micro-Moments,’ What Won’t Happen in 2016
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Google Says Search Intent Matters More for Marketers Than User Identity (Adweek)… Trends for 2016: What Won’t Happen (eMarketer)… What You Need to Know About Facebook’s New Local Search ‘Test’ (Marketing Land)…
Storefront Fills a Growing Market for Short-Term Retail Spaces
Pop-up shops are becoming of a fixture of the omnichannel retail landscape — and not just during the holiday season. Storefront is a three-year-old startup that connects anyone who wants to sell and promote their wares with landlords who have retail spaces they want to rent — a “marketplace for renting short-term retail space,” as co-founder and CEO Erik Eliason described it. The model is proving successful in syncing both large retailers and local artisan/makers with physical spaces that would otherwise lie dormant.
Missing from ‘Spotlight’ Movie: How News Sites Pay for Top-Quality Investigative Journalism
The Boston Globe’s Spotlight investigative team uncovered the pedophile priest scandal in the Catholic Church, but for all the acclaim the reporting won, it didn’t save the paper from a catastrophic financial decline that nearly put the Globe out of business. To understand how such journalistic success could be followed by such financial failure, Street Fight spoke with Dan Kennedy, associate professor in the School of Journalism at Northeastern University, who has written extensively about the subject.
Street Fight Daily: Pinterest Prioritizes Search Advertising, Facebook’s Quiet New Yelp Competitor
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Pinterest Narrows Ad Focus to Match Users’ Interest (Wall Street Journal)… Is ‘Facebook Professional Services’ Facebook’s Stealth Project to Beat Yelp? (Search Engine Land)… Storefront Fills a Growing Market for Short-Term Retail Spaces (Street Fight)…
Get Ready: Holiday Returns Season Set to Begin
During the holiday season, we focus so much attention on when people buy, how much they spend, and whether it got there on time that we tend to overlook what happens once gifts are purchased. An equal test for retailers — both online and brick-and-click — will be making returns as easy as the purchase itself.
Case Study: Children’s Center Uses Scheduling Platform to Streamline Administrative, Marketing Tasks
Almost half of small business owners say they’re being overrun by basic administrative tasks. When Roo’s World of Discovery owner Michelle Pollak Landwehr found herself in that same position, spending hours each week on basic administrative tasks like tracking member visits, scheduling classes, and managing recurring payments at her Washington-based children’s indoor play space, she began looking for digital solutions.
Street Fight Daily: Yahoo’s Search App Gets a Big Update, Postmates Moves Further into Commerce
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Yahoo Search App for iPhone Gets a Bit More ‘Now’ with Personalized Content (Search Engine Land)… Postmates Digs into Commerce with Curated ’12 Days of Postmates’ Campaign (TechCrunch)… Procter & Gamble’s New Strategy Shows Agencies Still Needed for Programmatic (Digiday)…
LBMA Podcast: UberMedia Introduces LROI Concept, Soundpays Launches Mobile Wallet in Canada
On the show: UberMedia introduces LROI concept; Soundpays launches mobile wallet in Canada; Mobify Buys Dónde; bfonics launches Wi-Fi beacon; racist tweets on billboards in Brazil; Tyrers Department Store tests “Digital Clothing Rail.” Plus, news from Aruba Networks; Domino’s; Placemeter; Krispy Kreme and NCR; and Blue Bite and Rouge Media.
The Power of Pairing: 4 Reasons Matching Is Gaining Traction in Local Home Services
When variables such as trust, uncertainty, availability, and geography are at the core of decision-making — as they so often are when it comes to hiring professionals to perform home services — matching, especially when coupled with ratings and reviews, offers consumers peace of mind. It also provides an immediate connection in an often urgent and sometimes complicated time of need.
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