News and Analysis
Jump of 0.1 in Five-Star Review Averages Can Make the Difference on Conversion
When customers are looking for a quick fix and do not intimately know the shops around them, star-rating averages are crucial. A new report by location-based marketing firm Uberall indicates they are so influential in consumer decision-making processes that a mere 0.1-point jump in a store’s average rating can increase its conversion rate by 25%.
How Can Brands Capitalize on Google’s Latest Ads Update?
Almost a month has passed since Google officially killed its ‘average position’ metric. The metric was retired on September 30, and marketers using Google Ads have been encouraged to transition to using ‘prominence metrics’—made up of the search top impression rate and search absolute top impression rate—instead. Google’s announcement was designed to give brands the opportunity to update their strategies before the average position metric was axed to hopefully make the transition a seamless process.
To understand how that transition is actually working in the real world, and how brands are adapting to the change from one metric to another, we connected with Walker Sands Digital’s Ryan Sorrell. A digital marketing expert with experience deploying competitive content analysis for B2B clients, Sorrell shared his thoughts on how Google’s decision to axe the average position metric will impact brands going forward and which new opportunities are at play as Google shifts its sights toward automated bidding strategies.
Report: Text Messages, Online Chat Essential Channels for Businesses
More than 70% of US consumers polled in a survey commissioned by business messaging platform Quiq had engaged with businesses via text messaging or online chat two or more times in the previous month.
That should be a signal to businesses that email and phone are no longer sufficient; messaging will be key to survival for consumer-facing businesses of the future.
Commentary
Could Chipotle Have Saved Millions of Dollars By Taking Online Reviews More Seriously?
If done right, online reputation management can act as an early warning system for multi-location businesses, and can ultimately prevent long-term brand damage and reduce the risk of decreasing profits.
A Look at Google’s ‘Quality Rater Guidelines’ Over Time: How to Put Information Into Action
Google is vague on a lot of things, but every now and then we get a glimpse into what the search giant values and deems important — as we do in the recently updated Quality Rater Guidelines.
Frustration With Digital Marketing Vendors Boils Over for One SMB
If it’s possible to distill the 30 million small business owners in the U.S. into a single persona, Marc Reisner strikes our columnists as a great candidate: “Marc has been disillusioned by past performance and that poor performance has understandably tarred the entire industry with the same brush.”
Latest Posts
Sponsored Post: 9 Mobile Apps That Are Transforming Local Commerce
There is no shortage of business tools and apps available to entrepreneurs today. Technology, now more than ever before, is discovering new ways of solving old problems and enabling retailers and service providers as well as the mighty consumer to reach, share, save, buy, bid, deal, message, post and even make a phone call, anytime and from almost anywhere. …
Street Fight Daily: Co-op Marketing Battles Facebook/Google/Amazon, Lead Generation’s Future
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facing Facebook, Google, and Amazon, Brands Pool Their Data (Marketing Land)… The Future of Digital Lead Generation (TechCrunch)… Publishers ‘Feeding On Scraps from Facebook’, Says Bloomberg Media Boss (The Guardian)…
Understanding the Local Search Marketing Funnel
According to the funnel metaphor, customers travel in stages from awareness to purchase, the funnel getting narrower at each stage as some customers drop off and do not move to the next stage.
LiveIntent President: Local Publishers Need to Leverage ‘Gold Mine’ of Email Newsletters
Advertising network LiveIntent has 1,300 publisher clients, including Hearst, New York Times, Washington Post and ESPN. Through these relationships, it can target 130 million unique visitors. We caught up with the company’s president, Jason Kelly, to talk about how local publishers can compete with social-media platforms for ad revenue.
What Designing an ‘OS for Restaurants’ Really Requires
When you look at the restaurant tech stack, there are clearly solutions, software, applications that should play nicely with each other, but the larger players have purposefully walled off their gardens. The next multi-billion-dollar company in this space will identify the mission-critical pieces of technology in the stack, and own them.
Amplified Robot CEO Lays Out a Case for the Role of AR/VR in Retail
At the LOCALCON conference in London last week, Amplified Robot CEO Steve Dann gave a keynote address on VR’s practical uses for the retail industry. VR is steadily “climbing up the slope of enlightenment,” Dann said, and it’s in our best interest to familiarize ourselves with it.”
Street Fight Daily: Search Engine Jelly Relaunches, How Foursquare Predicted Chipotle’s Sales Drop
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… With Relaunch, Jelly Makes Another Run at Q&A-Style ‘Social Search’ (Search Engine Land)… How Foursquare Knew Before Almost Anyone How Bad Things Were for Chipotle (Washington Post)… Google Is Reportedly Building an All-in-One Travel App Called Trips (The Next Web)…
Can Facebook Messenger Become an Effective Local Marketing Platform?
The pieces are in place for Messenger to become a major new marketing platform. Indeed, the various (mostly mobile) use cases range from customer service to e-commerce. So far, none of my experiences has been great. But there’s huge potential over time.
How Time Out Plans to Strengthen Its Vertical Offerings With Ecommerce
At last week’s LOCALCON conference in London, Time Out’s Russ Cohn, Zenchef’s Xavier Zeitoun, and FreshLime’s Bob Barnes discussed the impact of vertical approaches on local marketing. We followed up with Cohn again after the conference to learn more about how the publisher is working to become a comprehensive booking platform.
Street Fight Daily: Facebook’s Mobile Advertising Dominance, Is This the Year for Beacons in Retail?
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Cements Status as a Mobile Juggernaut with $4.2 Billion in Ad Revenue (Mashable)… Where Do Beacons Fit in the Retail Sensor Landscape? (Marketing Land)… Pinterest’s Plans for World Domination (Business Insider)…
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AI Won’t Fix Advertising – It May Scale Its Chaotic Nature