News and Analysis

consumer trends retail

These Consumer Trends Will Define Retail in Summer 2021

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Brands that don’t want to be seen as “digital laggards” will need to deploy omnichannel strategies to meet consumers where they are, pairing the digital innovations of the Covid era with effective brick-and-mortar customer experiences.

Why Are Brands Struggling to Track Influencer Campaigns?

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Without accurate ways to measure and monitor the success of influencer campaigns, most brand marketers are left sitting in the dark. And many of the metrics used to track the success of campaigns on traditional advertising channels don’t work with influencer marketing, where context is everything and the volume of brand mentions can be deceiving. The data company Sama thinks it has a solution.

Headless Checkout Tackles Cart Abandonment

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Fast is challenging the received wisdom about the e-commerce funnel with an innovation called headless checkout. The term refers to a technology that allows consumers to convert with one click wherever they encounter a product — think social commerce but for any venue on the web.

Commentary

Lead Gen Spam: Bad for the Consumer, Bad for Business, and Bad for the Local Ecosystem

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Blumenthal to Mihm, on lead gen spam: The real issue for me is that Google Maps is really like a public utility, and Google is not doing enough to protect the consumers of that product. There is significant harm in the deception of the consumer, the blocking out of legitimate businesses, and the possibility that the consumer public will lose trust in the whole, creaky house of cards.

The Blind Spot in Facebook’s Vision of Privacy

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Insofar as Facebook’s pivot to privacy fails to reward its users for the data that has made it one of the world’s most powerful and profitable companies, I see it as a modest change that is more reactive than proactive, more inevitable than forward-thinking. It is likely that Facebook is only beginning to lay out its moves on privacy, and more ambitious changes may lie ahead. But for now, when it comes to the most pressing, fundamental ethical challenges that are inciting political fervor and increasing the likelihood that serious regulation of Big Tech is on the way, Zuckerberg is dragging his feet. With visionaries like Lanier and Zuboff raising public awareness about Facebook’s business model, the truth may just catch up with him.

Things Not Strings: Google’s New Hotel Profiles Exemplify Its Approach to Entities

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Google’s Knowledge Graph ambitions are expanding to include obviating heavy reliance on secondary sources like Wikipedia and being able instead to classify and cross-reference information as a native, self-sustaining activity on web pages themselves. That’s what makes a recent patent filing different from the evidence of the Knowledge Graph we’ve already seen in the wild.

While this more ambitious way of surfacing information about entities is not yet standard, in researching Google’s new interface for hotels, I think I’m seeing evidence of a real-world example.

Latest Posts

NinthDecimal Launches Website-to-Store Attribution Solution

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Mobile programmatic and audience intelligence platform NinthDecimal has launched a new website-to-store attribution solution in a bid to help marketers more efficiently connect digital assets to offline sales. The product is being billed as the first of its kind, providing retailers with a clearer picture of the interplay between e-commerce and in-store activities.

Pearle Vision Keeps a Neighborhood Focus in the Battle for Patients and Customers

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Even with its established history and market presence, Doug Zarkin, VP & head of marketing for Pearle Vision, says the brand continues to innovate on ways to attract that local customers. He spoke with Street Fight recently about the ways the brand gets in its customers’ line of sight.

Street Fight Daily: Twitter Debuts API for Mid-Sized Businesses, Beyond the Basics of Chatbots

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Twitter Debuts Cheaper Enterprise APIs for Growing Businesses… Moving Beyond the Gimmicks with Chatbots… Shifts Come to Oath’s Top Ad Tech Brass…

With Yext Integration, ShopKeep Looks Beyond Payment Processing

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More than 24,000 small businesses using an iPad-based point-of-sale system from ShopKeep now have access to online presence management tools from Yext, thanks to a new partnership between the two firms. The partnership raises the stakes in ShopKeep’s push to control a greater share of the SMB market.

Survey: Retail Associates Seek Mobile Tech to Defend Against E-Commerce

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According to the results of a new survey out this morning, nearly half of store associates say consumers are sometimes more knowledgeable about products than they are, but assistive mobile devices are helping these associates prevent customers from leaving their stores empty-handed and making their purchases online.

Sponsored Content: Leveraging Connected Channels in Local Presence Management

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Social media marketing is not a silo. Neither is website management, pay-per-click advertising, or search engine optimization — particularly when it comes to the practice of local presence management. By integrating website data with social campaign results, marketers suddenly have access to information such as who their biggest fans are and where they live.

Street Fight Daily: Lord & Taylor Sells Online With Walmart, Retailers Embrace Smaller Stores

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Lord & Taylor Agrees to Start Selling on Walmart.com… Retailers Embrace Small-Format Stores in Age of E-Commerce… Marketing Budgets Ebb as Brands Demand Results…

Google Local Service Ads: Ready for Primetime

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“While I do think this is about a new revenue stream in new categories and cleaning up spammy industries the rebranding might just also be an effort (unusual for Google) brand clarity around their Google Home product,” Mike Blumenthal tells David Mihm in their bi-weekly column..

Deep Dive Into Facebook Finds Dim Revenue Hopes for News Sites

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Grzegorz Piechota, a digital strategist for news media companies worldwide, talked with Street Fight recently about his research into Facebook for WAN-IFRA and what his findings may augur for publishers in their quest for more revenue from the platforms, especially at the local level.

Street Fight Daily: Facebook Sets Sights on Yelp and Foursquare, Uber Approves $10B SoftBank Deal

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Relaunches Events App as Facebook Local… Uber Approves SoftBank’s Multi-Billion Dollar Investment Offer… Spirited Media Fights Collapse of Local News…