News and Analysis
Why Are So Many Chatbots Missing the Mark?
The use of chatbots for retail customer service has been on the rise for years. According to a report by Drift, use of chatbots as a brand communication channel increased by 92% between 2019 and 2020. Nearly one quarter of consumers used chatbots to communicate with a business last year. But how many of those interactions were positive, and how many customers left those interactions feeling like their issues were resolved?
November Theme: Hybrid Holidays
Sometimes, a theme is so central to the conversation in martech, retail tech, location intelligence, and the other subject areas Street Fight covers that we double down on it, focusing on it for two months in a row. That is the case this November, when we will be concentrating on the hybrid holidays for a second consecutive month.
Commentary
4 Ways Multi-Location Businesses Improve Marketing Return with Call Analytics
By implementing call tracking and analytics systems, marketers at multi-location businesses can obtain valuable first-party data on the calls and conversations they generate for each location. This first-party data helps inform marketing campaigns that open doors for new customers, reinforce relationships with current customers, and increase return on marketing spend.
Not sure how to maximize the business impact of consumer calls on your multi-location brand? Discover four things you can do now.
Low-Hanging Technical SEO Fruit for Local Ranking
Local SEO is powerful. If you run an ice cream shop out of Wichita, Kansas, then you’d probably want to show up on Google when a person there searches for ice cream. Search engines have become crucial for existing and potential customers to connect with businesses.
Some business owners unintentionally set up obstacles to appearing on local search by improper site structure. Here are some low-hanging fruits to help your business appear for local searches.
Latest Posts
Street Fight Daily: Google Monetizes Product Searches, Amazon’s Next Whole Foods Move
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Google Partners with Retail Giants to Monetize Online Product Searches… Amazon Accidentally Revealed Its Next Plan for Whole Foods in a Job Posting… 10% Own an AI Device, 32% Plan to Get One, 58% Don’t Want Any…
Street Fight Daily: Amazon Courts Ad Buyers, B2B Marketers Unprepared for GDPR
A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Triopoly Time? Amazon Preps New Attribution Tool and Courts Ad Buyers… Forrester Says Only 15% of B2B Marketers Are Fully Compliant with GDPR… Google Will Prioritize Stories for Paying News Subscribers…
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Streets Ahead: Google Chat, and Instagram Reels