News and Analysis

What Sephora’s CCPA Fine Means for Multi-Location Retailers

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The enforcement of the CCPA against Sephora is intended to send the message that companies need to get compliant now and that there will be very little forgiveness for the definition of “sale” when it comes to data privacy and consumer information going forward.

Amazon Dabbles in Social Commerce

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Rather than social channels increasingly morphing into shopping channels, is there opportunity for shopping channels to become more social? This is what Amazon has in mind with its latest move: a TikTok-like feed. This makes it the latest player to copy the red-hot TikTok.

Contact Center Should Be the Marketing Engine

6 Omnichannel Loyalty Platforms for Multi-Location Retailers

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In 2022, shoppers want more. The most effective loyalty platforms are going beyond transactional rewards to create unique cross-channel experiences that keep customers coming back for more.

Commentary

How Realistic is the IAB’s Rearc?

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Behind the scenes, at conferences and in meetings, we’re told of solutions for the death of the third-party cookie that will use CNAMEs, Universal IDs, device IDs, IP addresses, or other Rube Goldberg-ian hijinks to create the supposed 1:1 replacement for how marketing was previously done. The bridge from marketing using the third-party cookie to first-party data is as simple as snapping your fingers!

Of course, it won’t be that simple. There will not be a simple replacement for the third-party cookie. In truth, there shouldn’t be. The third-party cookie never worked as well as the industry liked to believe. Third-party data was used to measure the performance of first-party inventory, and attribution was biased toward a last-click model that benefited the triopoly of Amazon, Facebook, and Google. The third-party cookie never really worked in a society that has adopted mobile as a way of life. In a way, it’s time to bid good riddance to a flawed system, albeit one with which we’d all grown comfortable.

Rely on Empathy to Stop Second-Guessing Your Covid-19 Marketing Strategy

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We have to recognize that — just like us — our customers are in a heightened state of stress and sensitivity. They’re likely to remember brands that get their messaging very wrong or very right during this historic period, and no one wants to be among the former. But we also have to remember that empathy in the face of daunting challenges is a proven business strategy — brands that deliver humanized experiences are twice as likely to outperform their competitor’s revenue growth.

With Stimulus Funds Delayed, Small Businesses Digitize for Survival

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Experts at helping SMBs adapt to a tech-first commercial landscape say the pandemic has led some businesses to tap into their long-dormant potential as digital marketers and sellers, possibly setting them up for gains in the aftermath of the recession. Now that e-commerce is the only path to survival, mom-and-pop shops, aided by martech firms, agencies, and Silicon Valley giants, are capitalizing on cutting-edge marketing and retail techniques, many for the first time.

Thousands, if not millions, of Main Street businesses will close their doors for good as a result of the pandemic. Those that survive will be technologically savvier and sleeker than they were before.

Latest Posts

food

How Online Grocers Are Using AI to Cut Food Prices

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The distinction between real-world supermarkets and online-only grocers has come down to price. The introduction of a new technology to lower prices for consumers may be what the industry needs to finally push it past the tipping point.

Local Search Association Announces New President, Bill Dinan

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The Local Search Association, which brings together over 300 companies intent on connecting enterprises and small businesses alike with consumers, announced on Wednesday morning Bill Dinan as its new president. The announcement follows the retirement of its previous president Neg Norton, who held the role for 15 years.

Walmart Mulls a Run at the Digital Ad Business

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With reports percolating about Amazon’s increasingly clear emergence as a third party to Google and Facebook’s dominance of the digital ad market, the e-commerce behemoth’s old-school counterpart is reportedly taking a look at the action itself.

Marin Q4 Advertising Report Shows eCommerce Ads Skyrocketing, Instagram and Search Growth Strong

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Digital marketing software firm Marin Software has released its Q4 advertising report, which points to major trends in social, search, and e-commerce. Instagram is taking on an increasingly central role in Facebook’s main business, e-commerce ads are booming YOY, and search remains fundamental to digital advertising, the report shows.

6 Next-Gen Review Marketing Platforms for Retail Brands

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Determined not to fall even further behind their online-only competitors, retailers are investing more heavily in a new breed of review platform. These next-generation solutions integrate written reviews with pictures and videos to create more cohesive omni-channel shopping experiences. Here are six next-gen review platforms that brands are using right now.

In Test of On-Demand Economy’s Durability, Postmates Files to Go Public

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There’s nothing more hyperlocal than the on-demand class of startups, which feed off the everyday use cases spurred by a mobile-first world: whipping one’s phone out to order food from a local restaurant (Postmates, GrubHub, DoorDash), hail a ride (Uber and Lyft), or cut out a trip to the grocery store (Instacart, Shipt). Postmates’ founding ingenuity was to apply the convenience of ride-sharing to product delivery. Eight years later, it’s a food-delivery powerhouse, and its value may strike nearly $2 billion.

LBMA Vidcast: TikTok & GrubHub, Domino’s Builds Loyalty, Uber Takes to the Skys

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On this week’s Location-Based Marketing Association podcast: TikTok + GrubHub, Bluetooth goes 5.1 accurate, NumberAI, Vistar Media + PlaceIQ & Others, Domino’s builds loyalty with Super Bowl, Uber to launch flying taxis.

What Is 5G? Some Facts and Marketing Implications

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As the next generation in mobile connectivity, 5G should promise smoother data transmission, higher-quality mobile streaming, and more efficient energy usage. And it’s those benefits consumers are excited about, newly available data from Verizon Media indicates, with 72% of surveyed consumers excited about faster data transfer speeds and 57% eager for higher-definition video content. But industry watchdogs are skeptical.

How Brands Are Using AI to Fight Back Against Dark Marketing

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According to some estimates, as many as 85% of Facebook ads and 60% of YouTube ads are hidden from public view. The practice is even more common on Twitter, where an estimated 90% of ads are hidden. What does that mean, exactly? Rather than posting their messages publicly, major brands are creating social media posts or sponsored content that is only shown to targeted audiences. Unlike organic or boosted posts, these targeted ads don’t show up on the company’s timelines or all of their followers’ feeds.

online privacy

Consumers Willing to Forgo Privacy, For a Price

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New research indicates that consumers are actually more aware of how their personal information is being used today than they were last year, with those ages 55 and above showing the greatest level of awareness. These consumers are increasingly willing to share their personally identifiable information with brand marketers—with one caveat. They want a reward for doing it.