News and Analysis
New DoubleVerify Report Should Alarm Advertisers
Online advertising now represents nearly $800 billion in spending in 2025, up from a $374 billion market size in 2020. What else is up this year? A new report from DoubleVerify confirms the increases in fraud, AI bots, and ad blocking. Among the highlights for the North America market, based on a survey of 400 advertising […]
5 MULO (Multi-Location) Trends We Can’t Ignore
We’re more than halfway through the year, and the consumer (and its artificial intelligence equivalents) have spoken! The MULO (multi-location) ecosystem is poised for a significant transformation. MULO comprises restaurants, retail, home and personal services businesses, hospitality, convenience stores, groceries, branded housing complexes, and other companies that have multiple brick-and-mortar locations. Here are some of […]
Are Discount Stores and Outlet Malls Still Relevant?
Long before Amazon, consumers would make excursions to factory outlet malls and wander the aisles of stores like Loehmann’s, seeking the ultimate bargain. Bargain shopping remains a great American pastime, and thrifting and upscale second-hand stores have joined the mix, alongside big-box, high-volume membership stores like Costco. Among the MULO (multi-location) discount store brands today […]
Commentary
Global Brands, Local Strategies: How Retail Media is Catering to Diverse Markets
As performance media and retail media converge, advertisers stand at a pivotal juncture to redefine consumer engagement within an increasingly complex shopping ecosystem. This convergence underscores the critical balance between maintaining a global brand identity and achieving regional relevance, highlighting the necessity for strategic collaboration between local and global teams. Breaking Down Silos: Redefining a […]
The Fastest-Growing Gyms Rely on Customer Intelligence to Win
The beginning of the year is a big moment for gyms, with some reporting more than a quarter of their annual signups in January alone. But keeping those customers is a different story. With the FTC’s new click-to-cancel rule making it easier than ever to cancel gym memberships, gyms must rely on deep customer intelligence […]
2025 Marketing: Trends That Will Redefine Success
As 2025 begins, rapid advancements in AI and evolving consumer expectations are reshaping marketing. Gartner predicts that 30% of outbound email messages from large organizations will soon be synthetically generated. For marketers, the challenge lies in embracing these changes while keeping the customer at the center. Here are some of the trends I believe will […]
Latest Posts
5 Reasons the Media Ignores (or Trashes) Your Brand
As someone who has sat on “both sides of the desk” (as a marketer and now a research analyst, trend spotter, and content creator), I have a unique perspective on media exposure. The right press — online, conventional, or some combination — feeds your public image when consumers search for your brand. What MULO (multi-location) […]
Report: Consumers Have Less Debt, More Uncertainty
The good news is that almost one-third of American adults are debt-free. The less good news is that inflation is on the uptick, and they’re worried about healthcare costs, and poor leadership and government fraud—with 42% of respondents giving equal weight to each issue. Nevertheless, according to Resonate’s Spring 2025 Outlook Consumer Trends Report, U.S. […]
A Guide to Scaling Social Media Management for Agencies
As your marketing agency grows, effectively scaling your social media management processes becomes crucial. However, scaling isn’t just about adding more clients—it’s about doing so efficiently while maintaining high-quality service. The key to achieving this? Integrating the right software solutions to streamline workflows, automate tasks, and optimize client management. This guide explores how leveraging technology […]
Streets Ahead: TikTok Returns, Google AI-Powered Q&A
In this week’s Streets Ahead update, SOCi discusses the return of TikTok and a new AI-powered Google feature for local answers. TikTok Returns to App Stores Amid Uncertainty The News After weeks of being unavailable for new downloads, TikTok is back in Apple and Google app stores. From January 19 until last week, new users […]
Why Disney Gets Phygital Right
First, you’ll hear a lot of the term “phygital” (the convergence of physical and digital) throughout 2025. It’s the theme of our Street Fight LIVE Summit on September 18th. Although the term itself has been around for years, technology and devices have finally caught up to the word. Consumers expect brands to know them as […]
Snack Brand LesserEvil Discusses OOH
You’ve got to love OOH if you’re a brand marketer. It’s location-based, has real-time and locational relevance, and there are no pesky brand-safety issues to worry about. The Out of Home Advertising Association of America (OAAA) is gearing up for the 2025 OOH Media Conference May 5-7, and some esteemed brands will be represented not […]
Does DEIB Make a Difference for MULO Brands?
The issue of DEIB (diversity, equity, inclusion, and belonging) has become hot in the U.S. these days. Programs are being slashed at a government level and some of the private sector is following suit. MULO (multi-location) brands now need to think even harder about their hiring policies and public images. Consumers have taken to social […]
Mass Appeal vs. Local Love: Who’s Really Winning the Loyalty War?
Customer loyalty is the golden ticket for sustainable business success, but the question remains—are broad, mass-marketing strategies capable of winning hearts, or do localized approaches create the genuine connection customers crave? The challenge for brands, especially those with multiple locations, is deciding how to strike the right balance between scale and intimacy. It’s not a […]
Kevel Acquires Nexta, Bolsters Retail Media Capabilities
Kevel has acquired Nexta, an automated advertising self-serve platform, to enhance its API-based retail media solutions. This move aligns with Kevel’s vision of empowering retailers to control their own ad platforms, optimizing multi-channel ad investment, and unlocking new revenue streams. The integration of Nexta’s AI-driven ad manager into Kevel’s Retail Media Cloud™ offers retailers a […]
Streets Ahead: Google’s Search Labs and Optimizing for AI Search
In this week’s Streets Ahead update, SOCi discusses Google’s Search Labs latest experiment and optimizing local pages for AI search. Google’s Search Labs Tests AI for Business Leads The News Last week, Google’s Search Labs introduced a new experiment called “Ask for me,” an AI-powered feature designed to call businesses on your behalf to gather […]
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