News and Analysis
Has the SWAS (Store-Within-A-Store) Model Hit the Brand Wall?
Retail brand partnerships are nothing new. Big-box retailers seeking new ways to drive traffic were drawn to the SWAS (store-within-a-store) model. In other words, retail brands that had their brick-and-mortar stores set up “outposts” in other well-known stores to bring new consumers through the doors and boost sales of the co-located brand, without the full […]
Translation Needs the Right Turn of Phrase
Phrase is a language technology platform that combines advanced AI translation tools, workflow automation, and creative collaboration within a single environment built to answer the need for any and all global content needs across a business. Phrase has released a new wave of product innovations across global markets. Capabilities like Auto Adapt, Phrase Studio, the […]
MULO Dozen: Fall Brands in Review
Never a dull moment in the MULO (multi-location) brand ecosystem! And this fall has been no exception. From leadership changes to tech innovations, the retail, restaurant, service, and hospitality worlds are ever-changing! Private equity ownership of MULO brands is nothing new. As revealed in a recent press release, Freddy’s Frozen Custard & Steakburgers has been […]
Commentary
Streets Ahead: ChatGPT Shopping and Yelp’s AI Call Feature
In this week’s Streets Ahead update, SOCi discusses ChatGPT introducing direct shopping and Yelp testing AI-powered call handling. ChatGPT’s New Shopping Experience The News OpenAI has introduced a new augmented shopping experience inside ChatGPT, enabling users to browse and buy products directly within the platform. The feature showcases detailed product information, customer reviews, and direct purchase […]
Streets Ahead: Meta Heading to Court and Instagram Reposts
In this week’s Streets Ahead update, SOCi discuss Meta Heading to Court and Instagram Reposts. Meta Heads to Court as FTC Pushes Breakup of Instagram and WhatsApp The News Meta is back in court this week as the Federal Trade Commission (FTC) advances its long-running case to force the company to divest Instagram and WhatsApp. The […]
Streets Ahead: Google Social Posts, Local Pack & AIO Results
In this week’s Streets Ahead update, SOCi discuss Google expanding social posts visibility in local search results and a new study that finds a correlation between local pack and AI Overview results. Google Now Showcasing Social Posts More Prominently in Mobile Search The News If you haven’t already added your social media URLs to your […]
Latest Posts
Scalable Reviews and Reputation Management for Multi-Location Brands
It’s no secret that customer reviews makes or breaks a brand. Reputation management influences buying decisions, impacts local search rankings, and—let’s be honest—shapes how people feel about doing business with you. For multi-location brands, though, reputation management isn’t just about responding to a few Google reviews. It’s about scaling trust across dozens, hundreds, or even […]
“Wegmaniacs” Rejoice as Wegmans Opens Restaurants
Industry crossovers are nothing new. Tommy Bahama has restaurants, a retail operation, and now a hotel. Fitness retailers like Athleta offer in-store workout classes. And now Wegmans , an iconic grocery store with more than 110 locations , is opening a restaurant to appeal to its Wegmaniacs fan base! Tastings is opening in Rochester, New […]
Spaceback Introduces CTV Launchpad Platform
Spaceback, which bills itself as a pioneer of social CTV, has released a new platform called CTV Launchpad that enables advertisers to produce hundreds of creative options that include local elements like business addresses for some multilocation brands or a QR code that can scan to a local office or store. “It used to be […]
BOOM: The Hard War in Hardware
You may occasionally find an independent hardware store in your neighborhood. However, they are becoming rare as “the big five” dominate. They are (in no particular order): Home Depot Lowe’s Menard Ace True Value Over the next five years, the total hardware industry revenue is projected to grow from $59B to $75B. Home Depot and […]
Harris Poll : OOH Ads Yield Strong Results
The Out of Home Advertising Association of America (OAAA) conducted a Harris Poll and found that—surprise—the channel delivers desirable results across various product and service verticals. Job recruitment, beverages, personal care, real estate, and fine dining ads all perform well in OOH and DOOH, the report said. Some 86% of adults reported taking action after […]
Retail Media Networks: Perspectives from John Gomez of RPM Labs
John Gomez is a former Trader Joe’s executive and is now the CEO of RPM Labs. This new technology company is bringing retail media capabilities directly to mobile devices. We recently sat with him to better understand today’s retail media landscape and what to expect in the months (and years) ahead. How many retail media […]
Pacific Drive-Ins Partners With Make to Save $1,500 a Day! What’s Next?
AI AI everywhere! The topic is top of mind throughout the MULO (multi-location) ecosystem. Artificial intelligence is rapidly evolving, and its use cases are just starting to appear in business and industry media. One such example is Pacific Drive-Ins’ use of Make automation tools to streamline staffing. The companies reported that it helped Pacific (part of […]
Streets Ahead: Google Acknowledges ChatGPT Threat, New Visibility Boost for Restaurants
In this week’s Streets Ahead update, SOCi discusses Google admitting the competitive threat of ChatGPT and also doubling down on Local with a new “What’s Happening” feature benefiting restaurants Google on the ChatGPT Threat The News An internal Google document, surfaced during the ongoing Department of Justice trial (with a decision expected soon), reveals a major […]
Blue-Chip Brands Spend Big in OOH
When the Out of Home Advertising Association of America (OAAA) released its annual MegaBrands report, Apple was again the top spender for 2024 in the OOH channel at $68.3 million. McDonald’s, Amazon, Coca-Cola, and Verizon were the others, proving that blue-chip brands continue to invest heavily in OOH for its powerful reach, location, and immediacy […]
MULO Brands With Soul April Pick: Allbirds
The founders of Allbirds, a multi-location (MULO) fashion brand, launched this B Corp after careers in professional sports and biotech. It was founded in New Zealand. Leaving that “nest” was a bold move for the founders, but it resulted in the creation of a footwear brand that’s flown high. The company’s mission is “to prove […]
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