News and Analysis
Survey: Marketers Lean-In to Personalization, Performance
We’re well into H2, and omnichannel ad platform Mediaocean has released its 2025 H2 Market Report, a compilation of responses from a global survey of hundreds of marketing professionals. It looks like experimentation is out, and execution is in when it comes to using AI, advertising on CTV, and verifying identity as the foundations of […]
MULO Brands With Soul August Pick: Raising Cane’s
A “one love” philosophy may sound more like Woodstock, Burning Man, or a spiritual retreat than a MULO (multi-location) food brand with more than 900 locations. Raising Cane’s Chicken Fingers has become known for its corporate culture, which emphasizes the importance of respect, community, teamwork, and having fun as part of every employee’s daily experience […]
From Data to Dachshunds: Meet Elizabeth Lafontaine of Placer.ai
In the weeks leading up to Street Fight LIVE 2025, we’ll be getting up close and personal with some of our speakers, encouraging them to share stories of how they found themselves in the MULO (multi-location) ecosystem. Elizabeth Lafontaine is the Director of Research at Placer.ai and will share the latest insights on consumer trends, including […]
Commentary
Streets Ahead: TikTok Returns, Google AI-Powered Q&A
In this week’s Streets Ahead update, SOCi discusses the return of TikTok and a new AI-powered Google feature for local answers. TikTok Returns to App Stores Amid Uncertainty The News After weeks of being unavailable for new downloads, TikTok is back in Apple and Google app stores. From January 19 until last week, new users […]
Mass Appeal vs. Local Love: Who’s Really Winning the Loyalty War?
Customer loyalty is the golden ticket for sustainable business success, but the question remains—are broad, mass-marketing strategies capable of winning hearts, or do localized approaches create the genuine connection customers crave? The challenge for brands, especially those with multiple locations, is deciding how to strike the right balance between scale and intimacy. It’s not a […]
Streets Ahead: Google’s Search Labs and Optimizing for AI Search
In this week’s Streets Ahead update, SOCi discusses Google’s Search Labs latest experiment and optimizing local pages for AI search. Google’s Search Labs Tests AI for Business Leads The News Last week, Google’s Search Labs introduced a new experiment called “Ask for me,” an AI-powered feature designed to call businesses on your behalf to gather […]
Latest Posts
The MULO Dozen: March in Review
As we closed out March and the first quarter of 2025, here’s what CEOs were searching for: Although these vast critical issues are top-of-mind for business leaders, March as well as the first three months of the year were filled with strategies and decisions in the MULO (multi-location) ecosystem. AI, tariffs, and hiring freezes are […]
The Robot is Carrying Your Pizza: Timothy Tanksley Predicts the Future of MULO Serving
One of the biggest challenges bars and restaurants face today is finding skilled labor. Add to that the cost of overserving expensive cocktail ingredients (both in terms of product expense and product quality). Timothy Tanksley is the Director of Marketing at Richtech Robotics. At the Bar & Restaurant Expo, one of the company’s robots served us a […]
Scott Sutton Advises Advertisers on How to Avoid “Mis-Targeting”
Mis-targeting can not only waste ad dollars but can also damage brands reputations. Consumers like personalization provided the information being used is relevant to them. A new report shows that digital ads fail to meet their target promises. One study reported that “when brands run digital ads aimed at parents…67% don’t even have children” and […]
Report: Consumers Have Mixed Feelings on Spending
When it comes to spring spending in 2025, consumers plan to keep the home fires burning, as the British sang during World War I. In 21st century America, however, nothing spells patriotism like consumerism. Although consumer confidence has been taking a dive this year, falling to a 12-year low in March. With inflation persistent and […]
Skai Says “Yes!” Celeste Has the Answers for Commerce Media
U.S. ad spending on commerce media will surpass $100B by 2028. What is commerce media? Marketers use data from consumer purchases and browsing habits to improve targeting, personalization, and overall campaign effectiveness. After all, if someone is looking for baby clothes, they may also shop for diapers, cribs, and bottles. Leveraging behaviors to boost same-category […]
Setting the Record Straight on Curation
Curation is dominating conversations in the advertising world right now, and while it is not an entirely new concept, it still comes with misperceptions and confusion. Our industry’s desire to succinctly define curation, assign responsibility for it, and spell out guidelines and best practices is understandable—yet also challenging. But curation is more than a buzzword […]
This Brand Won’t Get Stale!
What brand? Cracker Barrel, of course! Any MULO (multi-location) brand can all get a bit soggy or rancid with time. However, savvy brands must get ahead of the aging process and bring in fresh talent to keep their traffic and revenue appealing. Cracker Barrel, which was founded in 1969, is leaning into that trend and […]
Streets Ahead: Google Business Profile Reverifications and Meta Chatbots
In this week’s Streets Ahead update, SOCi discuss the issues regarding Google reverifications and explores Meta’s roll out of AI Chatbot features. Google Business Profile Reverifications The News In early March, the SEO community noticed a significant increase in locations requiring reverification on Google Business Profile, prompting many to temporarily halt updates. Last week, Google […]
IHOP & Applebee’s Serve Up Huge News
From hot cakes to happy hour, a new co-branded restaurant in Texas now gives diners a wide range of food options. Applebee’s and IHOP (owned by the same operator) announced this new concept last month. Those who love breakfast for dinner and power-eaters who want to start the day with a Bloody Mary and a […]
8 MULO Ad Trends 2025
The 2025 advertising season kicks off annually with the Super Bowl. Brands spend millions and attempt to out-do each other with cinematic artistry and celebrity appearances. Savvy brands take those trends and enhance them throughout their digital footprints, ensuring that visitors to TikTok, Instagram, and brick-and-mortar stores will notice and, ultimately, pull out their wallets (physical or […]
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