News and Analysis
MULO Brands With Soul Fall Pick: Neighborly
What’s soulful about having a toilet unclogged or dust bunnies removed from under your bed? Neighborly, the fastest-growing home services company (with 19 brands in North America and $4B+ in revenue) prides itself on offering services along with soul throughout their business, building out a culture of caring and community. In fact, their recent convention was […]
Keen and Accretive: OOH Drives Hidden Growth
In a media landscape dominated by search, social, and streaming, a new analysis from Keen Decision Systems and Accretive suggests marketers may be missing one of their most efficient levers for growth: out-of-home (OOH) advertising. The joint study reveals that OOH delivers a marginal ROI (mROI) of $7.58 … well above the average media mROI […]
Andy Wiederhorn Returns to Fat Brands
Sometimes stepping away from a role for a while gives leaders a whole new perspective on their company and its future. Andy Wiederhorn, CEO of Fat Brands, spent more than a year as an outside consultant and strategic advisor to the company. It allowed him an opportunity to focus on long-term strategy and capital allocation. […]
Commentary
Streets Ahead: Google’s AI Mode and New Full-Width Knowledge Panels
In this week’s Streets Ahead update, SOCi discusses Google CEO, Sundar Pichai’s comments on AI Mode & the future of Google Search as well as the Knowledge Panel /Business Profile redesign. The Future of Google Search – AI Mode The News In a wide-ranging conversation on the Lex Fridman Podcast, Alphabet CEO Sundar Pichai explored […]
Streets Ahead: Microsoft New Agentic Tools, Apple Maps Recommendations
In this week’s Streets Ahead update, SOCi discusses Microsoft unveiling over 50 new AI agentic web tools and Apple Maps adding curated recommendations. Microsoft Adds New AI Agentic Web Tools The News At its Build 2025 conference, Microsoft outlined a sweeping strategy to lead the evolution of the “open agentic web,” unveiling more than 50 […]
Scalable Reviews and Reputation Management for Multi-Location Brands
It’s no secret that customer reviews makes or breaks a brand. Reputation management influences buying decisions, impacts local search rankings, and—let’s be honest—shapes how people feel about doing business with you. For multi-location brands, though, reputation management isn’t just about responding to a few Google reviews. It’s about scaling trust across dozens, hundreds, or even […]
Latest Posts
Scorpion and Clio Partner to Deliver End-to-End Visibility for Law Firms
In a move to redefine what law firms should expect from their marketing and software solutions, Scorpion, the leader in digital marketing for law firms, and Clio, the most trusted cloud-based legal technology platform, have announced an exclusive strategic partnership. The alliance directly addresses one of the legal industry’s most persistent challenges: connecting marketing investments […]
Crowd Street Offers a New Type of Investing
If you’ve been honing your “self-directed” stock-trading skills online to the point where you feel pretty confident in your financial acumen, your world just got bigger. Crowd Street is a new trading platform promising access to investment in companies that are not publicly traded. Crowd Street is a private market investment platform that has a […]
MULO Brands With Soul May Pick: Clutch Coffee
We typically profile big multi-location brands in this column, but we were so impressed by this story from Darren Spicer, Co-Founder of Clutch Coffee, that we just had to include it. The brand currently has 20 drive-thru locations in both North Carolina and South Carolina and plans to open five more in the near future. […]
BOOM: Legacy Restaurant Brands Relaunch and Get “Glow-ups”
MULO (multi-location) retailers and restaurants often take their eyes off the ball (or shelves and plates) when planning for the future. We’ve seen many examples of established brands that thrived for decades suddenly closing up shop and declaring bankruptcy. However, we’re also witnessing legacy brands that realize consumer needs are evolving. These brands are coming up […]
Cookie Loss Didn’t Kill the Web, But AI Overviews Might
The digital advertising industry spent years preparing for the demise of third-party cookies—an event that never fully materialized. But while we were focused on cookies, a much bigger transformation was quietly unfolding: the fundamental shift in how people interact with search engines. AI Overviews. Google’s AI Overviews and AI-driven chatbots are reshaping search behavior in […]
What’s New at Walmart? A Creator Studio!
We’ve heard of SWAS or “stores within stores” (like Sephora at Kohl’s) and “pickleball within malls.” However, something new and powerful has now emerged for creators, at a Walmart in Tennessee. It’s a fully equipped creator studio where brand influencers, entertainers, and other Instagram-famous personalities and TikTok stars can capture content. Create-It Studios is described […]
Real American Beer Supports Live Music
Way back in 1974, The Who single “Long Live Rock” contained the sad refrain, “Rock is dead.” Not if WWE icon Hulk Hogan and his Real American Beer brand have anything to say about it: rock music—along with other genres–is being nourished and thriving through its brand sponsorships that support up-and-coming bands across the U.S. […]
Customer Communication : AI and Omnichannel
A new study by Sinch, a global company specializing in SMS marketing, reveals that consumers have particular views on the rapid pace of AI integration in customer communication. The 2.8 consumers surveyed expect consistent, secure, and personalized experiences across all channels, including SMS, email, chat, and voice. A significant 58% of consumers are accepting of […]
Streets Ahead: Google’s AI Mode and New Full-Width Knowledge Panels
In this week’s Streets Ahead update, SOCi discusses Google CEO, Sundar Pichai’s comments on AI Mode & the future of Google Search as well as the Knowledge Panel /Business Profile redesign. The Future of Google Search – AI Mode The News In a wide-ranging conversation on the Lex Fridman Podcast, Alphabet CEO Sundar Pichai explored […]
Broadsign Makes Advances in DOOH Buying
Broadsign wanted to cut lengthy buying cycles in DOOH (digital out-of-home), and now it can with the launch of a new product called Broadsign In-Advance. Its first customer is now WPP Media in the Netherlands, which tested the new capability to secure DOOH ads across the Netherlands via OutMoove. The technology enables media buyers to […]
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