News and Analysis

Amperity and the Power of First-Party Data Street Fight

Amperity and the Power of First-Party Data

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Amperity is a customer data platform that excels at helping brands unify and organize their first-party data using an average 30 different sources. Making sense of this data helps brand marketers understand when the same customer target shows up across disparate digital systems and lets them know the person is not three or four different […]

LOMA Platform Boosts Hyperlocal Marketing for Franchises Street Fight

LOMA Platform Boosts Hyperlocal Marketing for Franchises

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If LOMA knows anything, it’s how to support franchise businesses. Since launching last September with a $2 million pre-seed venture capital round, the data-driven platform is ready to take the next step in supporting local marketing efforts. (LOMA stands for “local marketing.”) In recent weeks, LOMA launched the first enterprise software platform for multi-location franchise […]

UNFI and Swiftly Bring State-of-the-Art Retail Marketing to the Grocery World Street Fight

UNFI and Swiftly Bring State-of-the-Art Retail Marketing to the Grocery World

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UNFI (United Natural Foods, Inc.) supplies 30K stores across North America, ranging from small three-store regional brands to huge brands like Whole Foods. The largest wholesale distributor to the U.S. and Canada specializes in groceries, frozen foods, produce, health and beauty products, deli items, and bakery items. But their scope isn’t limited to getting these […]

Commentary

Location-Based Marketing Association: Why Starbucks is Adding EV Charging Stations

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In this episode of Location Weekly, the Location-Based Marketing Association talks about Volvo installing EV charging stations at Starbucks stores, Tim Hortons doing the same in Canada, ParkBee raising $33M, Prose partnering with BreezoMeter on local pollution-based hair care, and CrownTV releasing a digital signage app to display NFTs at retailers.

Let’s Stay Together: Retaining Customers in a Post-Pandemic E-Commerce World

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Brands can maximize customer retention through integrated subscription experiences, exclusive content, and technology that prioritizes customer behavior.

Ranking Correlations with Other Reputation and Search Metrics Are Not Linear

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Google appears to think of ranking in terms of zones, where the first zone features the best possible mix of proximity, relevance, and prominence, and the second zone begins to sacrifice either proximity, or relevance, or both, but is less likely to sacrifice prominence. In more human terms, this means that Google wants to show us the best options for a query, and when it runs of inventory, it brings in results that are farther away or that might offer a reasonable alternative.

Latest Posts

5 Cloud-Based Platforms for Optimizing Retail Returns

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Returns are soaring along with e-commerce transactions. Here are five return management and pick-up services designed for retail businesses.

Apple’s Search Ad Business Triples in Market Share

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AppsFlyer reports in its latest mobile advertising Performance Index that Apple Search Ads tripled in market share since 1H 2020. During the same period, other search ad competitors’ market share declined, the most consequential (read: billions in revenue) being Google and Meta.

What’s Old Is New Again: Marketers Adopt Marketing Mix Modeling

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As signal loss complicates granular measurement frameworks like multi-touch attribution, marketers are reconsidering more holistic techniques like marketing mix modeling, or MMM. 

Identity is Table Stakes, But There’s More Than One Table

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Since first-party cookies and login-based user targeting have now become key marketing elements, and new platforms are continuing to evolve and emerge, all marketers should be identifying people across multiple platforms — not just tracking various click patterns.

customer experience retail

Report: BOPIS Use Soars While Demand for Curbside Pickup Declines

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More than half of retailers (54%) are now offering BOPIS (buy-online, pick-up in-store) services, but just 31% are showing store inventory availability online. One third of retail brands have a mobile app, and an impressive 76% are accepting contactless payments in-store. 

Demand for Ad Buying Diversification Juices OOH Market

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With fewer consumers spending time at home, traditional website banner advertising is becoming less relevant. Meanwhile, particularly in large cities, like Los Angeles, New York, and Dallas, investments in OOH campaigns are on the rise.

The Creator Economy Accelerates

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Adobe’s annual Max event is happening this week in LA, its first physical rendition since Covid lockdowns sidelined the event world. Max is all about the creator economy, the emerging crop of individuals and SMBs that create content. This has been Adobe’s target market for two decades. This all manifests in the ever-growing Creative Cloud… […]

How AI Can Help Retailers with Supply Chain Disruption

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The pandemic, Russia’s invasion of Ukraine, and climate change are fueling supply chain disruption. This has cost retailers billions as they struggle to get products to customers and optimize product distribution for demand. Better forecasting can help.

Retailers Leverage Omnichannel Strength to Launch Curated Marketplaces

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As retailers like Macy’s start selling products from other brands via their own third-party marketplaces, there are questions about the cost-to-benefit ratio.

Back in Action: U.S. Consumers Lead the Return to In-Store Shopping

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Surveying more than 12,000 shoppers, Mood Media found that 38% of consumers are shopping in-store more often now than two years ago, and 33% are shopping in-store at the same level.