News and Analysis

6 Mobile Customer Service Platforms for Retailers

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Tech vendors are stepping in with mobile solutions designed to expand the ways store associates interact with customers. These solutions allow employees to do everything from checking inventory and processing transactions on smartphones to accessing real-time information about current promotions and customer purchase histories.

Street Fight Daily: Online Brands Go Brick-and-Mortar, Voice-Assistant Arms Race Escalates

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Why E-Commerce Brands Are Opening Brick-and-Mortar Stores… Amazon and Apple Escalate Battle of Virtual Assistants… Tech Companies, Led by Amazon, Spend More Than Any Other U.S. Companies on R&D…

GTCR Acquires Majority Stake in Simpli.fi

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GTCR, a Chicago-based private equity firm, has acquired a majority stake in Simpli.fi, a programmatic advertising platform that helps brands master local marketing at scale. The Simpli.fi management team, headed up by co-founders Frost Prioleau and Paul Harrison, will remain in charge of the company’s operations.

Latest Posts

Prognosis Positive for Small-Town Newspapers?

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We all know that small papers have suffered far less than major metros in the advertising bloodbath. And talk to anyone in a small town and these papers continue to have tremendous relevance. Small papers have mostly slashed extras costs, if they ever grew bloated in the first place. And today, more than ever before, the tools for easily putting a small-town paper on the Internet have become incredibly simple…

Small Biz Owners Voice Marketing Concerns at NYC Conference

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At a conference yesterday in New York intended to educate local business owners about online marketing, a variety of merchants voiced their concerns about the number of marketing options available, and some talked about their different experiences with Yelp.

Street Fight Daily: Groupon Launches POS, Wal-Mart Tests Same-Day Delivery

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A roundup of today’s big stories in hyperlocal content, commerce, and technology.Groupon Eyes Restaurants With Nationwide POS Offering (Reuters)… Same-Day Delivery Test at Wal-Mart (New York Times)… Borrell Predicts Digital Revenue Will Rise 30% Next Year at Some Newspapers (Poynter)…

5 Ways Small Businesses Can Grow Their Email Marketing Lists

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Many businesses struggle with finding ways to grow their email marketing lists, especially businesses that haven’t developed methods for acquiring their customers’ contact information during transactions that occur at the point of sale. Here are five tips from email marketing experts about how merchants can grow their marketing lists and deliver more effective email messages…

Case Study: Restaurant Chain Uses MomentFeed to Track Instagram Contest

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Before he decided to run a contest that combined Instagram photos with Foursquare and Facebook check-ins, Barney’s Beanery regional manager AJ Sacher knew he needed to come up with a way to measure the results. By tying his campaign into the MomentFeed platform, Sacher was able to track how engagement in his promotion translated to increased foot traffic…

Street Fight Daily: Square To Partner With NYC Cabs, Freespee Raises $3.3 M

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A roundup of today’s big stories in hyperlocal content, commerce, and technology.Square Likely To Announce Cabs Partnership With New York City (Forbes)… Freespee Raises Further €3.3 Million For Its Mobile Click-To-Call Advertising And Analytics Service (TechCrunch)… Relocation, Relocation, Relocation – A “New” Local Ranking Tactic? (USA Today)…

Street Fight Daily: Local Search Share Increases, The Bubble That Wasn’t

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A roundup of today’s big stories in hyperlocal content, commerce, and technology... Study: 43 Percent Of Total Google Search Queries Are Local (Search Engine Land)… The Bubble That Wasn’t: What Happened to ‘People Discovery’ App (The Verge)… St. Louis Public Radio, St. Louis Beacon to Explore ‘Combining Talents and Resources’ (Poynter)…

Hyperlocal Online Ads Are About to Get a Lot Bigger — Billboard-Sized

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The next time you are in your doctor’s office, at the mall or at the local sports arena, the ad that you see on a plasma TV display or a digital kiosk could have been purchased and placed there using the same type of system advertisers are using today to buy and place online display ads…

Openings & New Hires at Repair.com, Amazon, Seamless, DexOne & more

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Six new AEs at Yelp, five new engineers at Apple, plus shifts across the industry in business development, sales and product management. On the move this week: Jennifer Monteverde, Navid Davani, Rebecca Lawler, Robert Kilgarriff, and more. Openings at Yext, Yahoo, Ebay, LinkedIn, Manta and more…

PODCAST: This Week in Location-Based Marketing — Gary Schwartz

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In this week’s episode, hosts Rob Woodbridge and Asif Khantalking about “pretty much everyone,” including Tagwhat, Redlaser, Shopkick, Saucony, Foursquare, LooConnect, Groupon, Savored, Evzdrop, Cisco, ThinkSmart and Google. Plus, special guest Gary Schwartz, author of “Fast Shopper, Slow Store.”