News and Analysis

Inform Your Multichannel Customer Experience Strategy

Report: Text Messages, Online Chat Essential Channels for Businesses

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More than 70% of US consumers polled in a survey commissioned by business messaging platform Quiq had engaged with businesses via text messaging or online chat two or more times in the previous month.

That should be a signal to businesses that email and phone are no longer sufficient; messaging will be key to survival for consumer-facing businesses of the future.

Amazon is Making Meaningful Gains in Search Ad Market

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It will be key to see if the pace of Amazon’s overall and search ad revenue slows down in the next few years as it exhausts. For now, its ad success is just one more sign, like the news that it will likely sell its Go tech to retailers, that Amazon can find and dominate new businesses beyond its core identity as the Everything Store. 

Retail as a Service: Amazon Tips its Hand

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Amazon has a knack for moving into new vertical segments and then applying its logistical mastery and economies of scale to carve out margins and undercut incumbents. Then, it doubles down by scaling things up to its signature high-volume/low-margin approach. As Jeff Bezos ruthlessly admits, “Your margin is my opportunity.”

The latest place for this to unfold is retail. No, we’re not talking about Whole Foods, though that’s part it (more on that in a bit). We’re talking about Amazon’s transformation of the in-store experience — upending and streamlining logistics just like it’s done in shipping and cloud computing.

Here are some predictions for how Amazon’s disruption of retail via licensing of its Go technology will upend the industry.

Commentary

Is Your Local Dealership Prepared for a New Era of Car Buying?

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The automotive space is extremely competitive and with automotive sales down 13.2 percent, the competition could not be fiercer. In order to remain afloat in today’s challenging sales environment, auto marketers need to rethink how they get high-intent buyers to their stores.

The Fallacy of Google’s “Micro-Moment” Positioning

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“I see the customer journey as the customer journey wherever it leads,” Mike Blumenthal tells David Mihm. “I see Google’s efforts to oversimplify it into discrete points in time as a gross form of reductionism that doesn’t help us understand that journey better. “

Quantifying the Physical World with a Product-Based Approach

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By having access to real-world consumer footprints and analytics in real time, businesses have the potential to make decisions on product marketing quicker and more reliably.

Latest Posts

5 Self-Serve Platforms for Location-Based Mobile Campaigns

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Although there’s still debate within the ad tech community over whether SMBs are best served by self-serve platforms, the demand is certainly there. With limited budgets and a strong desire to get the most bang for their buck, local business owners are searching for self-managed advertising and marketing solutions.

Telmetrics CEO: A Phone Call to a Business Is Really a ‘Data Call’

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Andrew Osmak talks with us about how the company has been evolving under his leadership over the past six months, where he sees the white spaces in call and data analytics, and why a tracked phone number can be a more valuable data point than a form-fill on a website.

Street Fight Daily: Zenreach Emerges from Stealth with $50M, Uber Partners with DigitalGlobe

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… WiFi Startup Zenreach Emerges from Stealth with $50 Million and Peter Thiel on its Board… Uber is Partnering with a Satellite Imaging Company to Help Drivers Find You… IBM’s Watson and Macy’s Team Up to Make In-Store Shopping Assistant…

TRAY Cooks Up Ways to Make Restaurant Checkout More Mobile and Social

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The startup is seeking to reinvent service businesses for both customers and proprietors by bringing a different experience to the table with cloud-based “self-service checkout made easy.” The company’s beta launched at the beginning of the year.

Placed’s Attribution Platform Expands as More Partners Demand Proof of ROI

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“Based on the growth and adoption that Placed is seeing across its clients, we’d expect that by the end of 2016, attribution will be a default on status for the majority of advertisers where they have an offline conversion event,” said the company’s CEO David Shim.

Street Fight Daily: Facebook Launches Tool for App Engagement, SMBs Draw Non-Local Searches

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Launches Dev Tool Focused on Mobile App Engagement… Case Study: 33% of Local Search Business is from Non-Locals… Yahoo Reveals Testing of Conversational Search, Virtual Assistance…

Survey: Many Opportunities to Connect Local Media With National-to-Local Marketers

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National brands and retailers remain wedded to traditional media and marketing for their local branches, franchises, and resellers. However, they are increasing their spending on digital channels, and over half of them feel it’s important to associate their campaigns with local media and content.

Pokémon Go and Local: Why Now?

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The lesson from the phenomenon isn’t for local tech companies to try and build the next Pokémon Go — but rather to build a similarly justifiable value exchange for sharing location. Advertisers and ad networks should likewise work with apps that have that higher likelihood of user opt-in.

Street Fight Daily: Yahoo Hits Major Roadblock, Amazon Eyes Food Delivery in London

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Yahoo’s Recent Revenue Driver, Mavens, Hits Major Growth Roadblock… Amazon Eyeing Up London Restaurant Delivery Launch… Facebook Woos Publishers Back with Instant Articles Feature…

Openings and New Hires at Acquisio, Newsday, SproutLoud and GroupM

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Every two weeks, Geoff Michener covers some of the latest job changes taking place in this dynamic industry. This week’s edition includes moves and new openings at Unacast, Yelp, Niantic and more.