News and Analysis

7 Order-Ahead Platforms for QSRs

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According to a report by Dragontail Systems, 53% of people say they prefer carry-out and delivery during the pandemic. To keep pace with that demand, restaurants are investing more heavily in technology platforms that enhance end-to-end kitchen operations.

Here are seven platforms that restaurants can use to manage online orders and streamline their takeout operations during Covid-19.

Who Benefits from the Surging Interest in Contactless Payments?

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More than half (51%) of Americans are now using some form of contactless payment. Consumers are most likely to use contactless cards for buying essentials at grocery stores and pharmacies, where 50% of consumers say they worry about the cleanliness of signature touchpads.

Consumers in the U.S. have historically been slower to adopt contactless payments, and that’s something that is tied to a lack of merchant adoption, says Rob Fagnani, vice president of strategy at Formation.ai.

Tapad, Reveal Mobile Partner to ‘Make Attribution Make Sense’

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Household targeting was possible before the pandemic, but it has become even more necessary for brands since shelter-in-place orders began this spring. With more people living together, and spending more time together inside their homes, having the ability to target multiple members of the same household has become more valuable for marketers.

“The pandemic has caused people to spend a lot more time at home. That means more time spent with shared devices,” Tapad COO Mark Connon says. ”Brands need to have a better understanding of who is using what device and when, despite these shifting behaviors, in order to make their engagements count.”

Commentary

Four Years After GateHouse, Brad Dennison Has Become a Local News Rover

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There’s a new nameplate in hyperlocal news publishing, and just about everything about it is boldly different, including the name—Rover. This combination digital daily and print monthly was launched in suburban Nashville last week. In this Q&A, Tom Grubisich talks with one of Rover’s architects, Brad Dennison.

Selling to Multi-Location Brands: Streaming Video Is On the Rise

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Suppliers of local marketing technology and services should move streaming video up on their priorities lists and help their brand customers apply it effectively.

Your Voice-First Future is Here

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Digital giants are forging a path to every consumer, looking to win a home automation arms race. You, too, should be considering how to connect in new ways with your customers because voice and speech recognition are ready for prime time.

Latest Posts

Street Fight Daily: Facebook Gets Lift from Mobile, Businesses’ Dependence on Data Grows

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Mobile Ads Generated About 84% of Facebook’s 2016 Revenue… Data Becomes ‘Pillar’ of Advertising in 2017… 5 Things Brick-and-Mortars Need to Know About the On-Demand Economy…

Moz Local Incorporates Google My Business Insights Into Platform

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The company announced this morning that it is integrating Google My Business insights data into the Moz Local platform. The platform, which allows businesses to post listings across the major aggregators of location data, will offer information about how and where customers optimize their Google listings.

5 Quick-Serve Restaurant Brands Using Artificial Intelligence to Change the Way We Eat

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The type of ultra-personal service that was once offered by waiters at mom-and-pop diners is now being duplicated by highly-sophisticated computer algorithms, as many of the country’s largest restaurant chains start investing more in artificial intelligence technology.

Small and Large Local Marketers Have Remarkably Similar Spending Focus

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A survey of 200 U.S. small and medium businesses conducted late last year revealed that 70% said they would be increasing their digital and online marketing budgets in 2017. Fewer than a third said budgets would stay the same, and only 2% said they were cutting back.

Street Fight Daily: Amazon Invests in Shipping and Delivery, Inside Millennial Marketing

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Amazon Plans First Air Cargo Hub… Millenial Shoppers Have an Affinity for Mobile and In-Store Digital Shopping… Uber Partners with Daimler in a Step Toward a Driverless Future…

6 Platforms Merchants Can Use to Capture After-Hours Leads

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More and more consumers expect the small businesses in their own communities to be open when they’re ready to book appointments or ask questions, regardless of the time of day. Here are six examples of platforms local merchants can use to increase conversion rates outside of traditional business hours.

Should Local News Open Its Heart to Emojis?

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Six billion emojis are shared every day, but few of them appear on local news sites. Dana Loberg, founder and CEO of MojiLaLa, thinks emojis could help local news sites not only make better connections with their present users but also attract new and younger audiences.

Street Fight Daily: Walmart Ups Delivery Game, Small Businesses Rely on Antiquated Tech

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Walmart Launches Free 2-Day Shipping on Purchases of $35 or More… Survey: Small Businesses Have a Long Way to Go on Digital Strategies… Marketers’ Data Priorities Shift from ‘Collection’ to ‘Value’…

Apple Gets Into Position for the Voice Search Revolution

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As voice search becomes more prevalent, Apple will “retain an advantage over Amazon in ‘on-the-go’ searches, since our phones are always with us,” David Mihm tells Mike Blumenthal. “Unfortunately for Apple, people overwhelmingly conduct voice searches at home. “

Three Ways Location Marketing Is Changing in 2017

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People are searching differently. They’re using emoji, voice commands, and social media to find what they want on demand through a variety of channels and devices. As a result, businesses need to be more nimble and imaginative in the way they convert online searches into offline sales.