News and Analysis
Why More Brands Are Bringing Data Intelligence In-House
Despite implementing many of the same technology platforms and marketing strategies as they did in early 2020, retail brands today are shifting their approach and bringing more data intelligence solutions in-house. The strategy is part of a larger emphasis on first-party within the brand marketing community, particularly as personalization techniques grow more advanced and privacy changes make targeting harder.
Commentary
Fostering Brand-Customer Relationships in the Age of Social Checkout and Chatbots
Currently, 74% of consumers visit the social media pages of brands to inspire future purchases. And as evidenced by the popularity of Instagram Checkout, sales tools like Apple Business Chat, and new ad products like Google‘s Shoppable Ads, the industry is rapidly moving towards commerce that removes the friction between inspiration and an actual purchase.
But when the path to purchase is shortened, so is the opportunity for brand and customer to interact, which is probably what attracted your customers in the first place. Especially in the world of social media, brand persona is an enduring element that differentiates your brand and creates fans out of customers.
The good news is, you don’t have to sacrifice brand voice for a social commerce strategy. In fact, with the right tools, you can enhance it.
AR Impacts Local Commerce, Disrupting Home Services and Retail
AR is emerging at a time when the physical retail world is undergoing significant transformation. Things like Amazon Go stores and the counteractive “retail as a service” movement have raised awareness and hunger for retail evolution. So AR’s retail shopping use cases fall on fertile soil.
But retail is just one way that AR intersects with local commerce. AR comes into play in another key local commerce category: home services. Innovators like Streem are bringing remote assistance to traditional service calls (think: busted pipe).
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5 Tech Companies Changing the Grocery Industry
The percentage of grocery purchases influenced by digital media nearly doubled last year, and by 2025 roughly one-fifth of U.S. grocery sales are expected to happen online. Now it’s time for technology vendors to step in with new innovations, so that the industry can continue to evolve. Here are five firms working to change the way we buy groceries right now.
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Sponsored: How Location Intelligence and Software-as-a-Service Will Take Over in 2018
Location data and technology companies thrived in 2017 and are looking to expand on their success this year. Probably the best indication that location intelligence is here to stay and growing are the better regulations and user-friendly initiatives that are being adopted by different players in the ecosystem.
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Why TV Remains the Heartbeat of Local Connection