News and Analysis

Inform Your Multichannel Customer Experience Strategy

Consumers Widely Frustrated by Business Messaging

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Consumers are seeking easier ways to connect with businesses. For businesses, offering a phone number is no longer enough to maximize conversion opportunities when connecting with local customers searching for their products and services. But few businesses are prepared to meet consumers’ demands for quick, convenient communication.

How Brands Are Navigating Online Marketplaces, Especially Amazon

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I connected with Dani Nadel, president and COO of Feedvisor, a firm focused on Amazon optimization, to discuss the state of online marketplaces, Amazon strategies, and alternatives for businesses looking for other platforms.

BrandMuscle Releases Markie, a Local Marketing Virtual Assistant

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The classic SMB marketing problem is that SMBs simply do not have the staff or time required to coordinate sophisticated digital marketing campaigns. BrandMuscle is stepping in to solve the problem with Markie, a local marketing virtual assistant that analyzes opportunities and points operators toward ideal next steps.

Commentary

For Luxury Brands, The Possibilities of Programmatic Cannot Be Ignored

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For luxury brands, creating customer relationships, and the revenues they bring, is everything. A $25,000 watch or $150,000 vehicle is rarely an impulse buy but instead a purchase achieved after many different points of engagement. 

Programmatic advertising is taking an increasingly higher percentage of all ad budgets, and luxury brands and their marketing efforts need to hop on board with this trend. Digital advertising has the power to use contextual targeting and select first-party data to find the right audiences at the right times and in the right places, no matter how high-echelon the product.

LBMA Vidcast: 7-Eleven Launches Mobile Voice Ordering, Adidas Tests AR Instagram

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On this week’s Location-Based Marketing Association podcast: 7-Eleven launching mobile voice ordering, Adidas testing AR Instagram in London, Amex launching a mobile restaurant booking app, Augmented Reality wine labeling with Winerytale app, Toys R Us first in Canada to use Snapchats Portal Lens, and Factual introducing predictive & loyalty audiences. 

How to Thrive on Amazon around the Holidays: Tips and Tricks to Prep this Season

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Figuring out how best to fit Amazon into your holiday marketing strategies can be tricky, especially when it comes to balancing the investment between physical locations and the online experience. Some retailers are doing this well and thriving without Amazon (think Glossier, shoe companies Rothy’s and Koio, as well as any number of DTC brands), but many more rely heavily on the site to augment both digital and real-world strategies. So if you’re looking to leverage Amazon to your advantage this holiday season, here are a few tips and best practices for retail success.

Latest Posts

Cedato Releases Contextual Programmatic Video Targeting Tool For the GDPR Era

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The machine learning-based tool, branded as Contextual Lookalike Targeting technology, relies on successful patterns of past video marketing campaigns (hence: contextual lookalike) to deliver future campaigns at ideal times and places based on an advertiser’s preferred KPIs.

Google’s Path to Becoming the Transaction Layer of the Web

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“Google is controlling the entire local experience—discovery, presentation, and transaction—and there’s just nowhere for agencies to add value, or make any money from that value,” David Mihm tells Mike Blumenthal in their biweekly column.

LBMA Podcast: Uber, Hyundai & Amazon, Compass

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On this week’s Location Based Marketing Association podcast: Compass, Taiwan’s STOMAP, Grocery app Cooklist, Diageo goes AR with Bulleit bourbon, Hyundai + Amazon, Uber’s new features, and HERE teams up with Locomizer.

Google Updates Search to Recommend Local Events Based on User Interests

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Google is bringing the personalization zeitgeist to local event recommendations. The company reported on its blog Thursday that it is releasing a series of new features that will make it easier for users to find essential information about events of interest to them right on search engine result pages.

Raise Report: SessionM, Perch, Pointy Secure New Funding

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Every two or three weeks, we round up some of the biggest fundraises taking place in hyperlocal marketing, commerce, and tech. This week’s edition includes funding for Mention Me, Standard Cognition, Cogito, and Dialpad.

Hires and Openings at Blis, TruMeasure, and Adzuna

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Every two or three weeks, Street Fight rounds up some of the latest hires and new openings in the hyperlocal marketing, tech, and media industries. This week’s edition includes moves and openings at Broadly, Cedato, Magisto, SiteSwan, and New York Magazine.

Street Fight Daily: Google Is Disrupting Local Event Discovery; Amazon Teams with Yext to Empower Local Businesses

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TOP STORIES IN LOCAL & DIGITAL MARKETING… Google Updates Search to Recommend Local Events Based on User Interests… Amazon Expands Alexa’s Brain With Yext Business Services… Advertising Helps Push Amazon’s Quarterly Profit to $2.5 Billion…

Street Fight Daily: Facebook Feels the Impact of Its Scandals; GrubHub Acquires LevelUp

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TOP STORIES IN DIGITAL MARKETING… At Last, Facebook Feels the Impact of Its Errors… GrubHub Acquires Payments and Loyalty Company LevelUp for $390 Million… Top Lesson for News Sites in SF Innovation Tour: Identify Users and Win Them Over One by One…

After Nearly Two Years in the Hot Seat, Facebook Feels the Burn

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In its Q2 earnings report, the social giant reported that growth has stalled in the United States and Canada, its most valuable markets. And its overall user growth for the quarter of just 22 million users is the smallest jump since 2011, indicating that a slowdown in revenue growth will likely prove a long-term challenge in the years ahead.

How Hospitality Brands Capitalize on Summertime Social Trends

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Social is becoming an increasingly popular channel for research and an important resource for word-of-mouth recommendations, with 67% of consumers saying that at least half of their searches result in a visit to a business, according to a 2017 survey by ReviewTrackers.