News and Analysis
Deterministic Identity Solutions Power Next-Gen Customer Experiences
As brand marketers shift away from third-party cookies, one solution is emerging as the clear successor: deterministic identity solutions. Deterministic identity solutions are a type of identity resolution that relies on user-provided, first-party data to match customer identities across different devices and channels. This can be done by using unique identifiers, like email addresses, phone […]
What’s Next for Tommy Bahama? A Study in Growth Through Diversification
The lines between retail and dining have been steadily blurring over the years as more brands build memorable experiences, enabling consumers to eat where they shop and play where they eat. A natural growth progression for many multi-location brands is to play in the hospitality space, and that’s exactly what Tommy Bahama is doing this […]
Flip Launches MagicOS, a Self-Serve E-Commerce Operating System for Brands
Transparency among social media influencers can be hard to come by. While 80% of consumers say they have purchased products in direct response to social media content, #sponcon scandals are taking their toll and leading to a decline in trust of digital influencers. Could a new e-commerce operating system for brands put the influencer industry […]
Commentary
Developing an FAQ with Google Q&A
The major downfall and benefit of Google Q&A is that anyone can ask a question, and anyone can answer. For businesses, brand representation comes into question, and they’re challenged with not only answering questions themselves, but also monitoring the responses left by others on the web.
Despite the challenges, when managed at scale, Q&A is an excellent forum to bring customers and businesses together and improve engagement with your brand.
Latest Posts
Amid Coronavirus, Are the Fraudsters Also Staying Home?
To date, the app industry has said little about the effects of coronavirus on fraud. With self-isolation enforced globally, and workers now adapting to the new world of working from home, we investigated whether the rate of ad fraud (and by proxy, the output of fraudsters) had been disrupted. Or are fraudsters themselves in the line of fire as they continue to operate both above the law and in close proximity with each other?
How Realistic is the IAB’s Rearc?
Behind the scenes, at conferences and in meetings, we’re told of solutions for the death of the third-party cookie that will use CNAMEs, Universal IDs, device IDs, IP addresses, or other Rube Goldberg-ian hijinks to create the supposed 1:1 replacement for how marketing was previously done. The bridge from marketing using the third-party cookie to first-party data is as simple as snapping your fingers!
Of course, it won’t be that simple. There will not be a simple replacement for the third-party cookie. In truth, there shouldn’t be. The third-party cookie never worked as well as the industry liked to believe. Third-party data was used to measure the performance of first-party inventory, and attribution was biased toward a last-click model that benefited the triopoly of Amazon, Facebook, and Google. The third-party cookie never really worked in a society that has adopted mobile as a way of life. In a way, it’s time to bid good riddance to a flawed system, albeit one with which we’d all grown comfortable.
Rely on Empathy to Stop Second-Guessing Your Covid-19 Marketing Strategy
We have to recognize that — just like us — our customers are in a heightened state of stress and sensitivity. They’re likely to remember brands that get their messaging very wrong or very right during this historic period, and no one wants to be among the former. But we also have to remember that empathy in the face of daunting challenges is a proven business strategy — brands that deliver humanized experiences are twice as likely to outperform their competitor’s revenue growth.
AARP Launches Platform Empowering Neighbors to Assist Each Other during Pandemic
Built by the team at AARP Innovation Labs over the course of just a few weeks, the Community Connections mutual aid aggregation platform gives volunteers and people in need a place to connect. It features a searchable directory of local mutual aid organizations, which are typically informal groups that provide key daily services, such as picking up groceries and delivering medications to people who are at high risk for contracting Covid-19. People can access the platform to find volunteer groups nearby, with links to those groups’ websites and locator maps.
With Stimulus Funds Delayed, Small Businesses Digitize for Survival
Experts at helping SMBs adapt to a tech-first commercial landscape say the pandemic has led some businesses to tap into their long-dormant potential as digital marketers and sellers, possibly setting them up for gains in the aftermath of the recession. Now that e-commerce is the only path to survival, mom-and-pop shops, aided by martech firms, agencies, and Silicon Valley giants, are capitalizing on cutting-edge marketing and retail techniques, many for the first time.
Thousands, if not millions, of Main Street businesses will close their doors for good as a result of the pandemic. Those that survive will be technologically savvier and sleeker than they were before.
Pop-Up Distribution Centers Overcome Last-Mile Delivery Challenges during Covid-19
Ecommerce has suddenly become the primary sales channel as a result of Covid-19, and retailers are having to find creative solutions to meet consumer demand for both essential and non-essential goods. With Amazon announcing delays in shipments of non-essential goods in the US and limits on the quantity of goods retailers can ship, the task of getting products to end users becomes even more difficult.
Supply chain issues also resulting from Covid-19 complicate things further, but merchants are still tasked with fulfilling orders on time. This means looking into non-traditional fulfillment methods that can provide flexible and cost-effective solutions to the issue at hand. For retailers struggling to find ways to cope with over-forecasted demand, below are some viable options.
What Search Behavior During Covid-19 Means for Healthcare Marketers
The headlines are everywhere. Open any newspaper, and you’ll see story after story about coronavirus and its impact on American society. But new data on consumer search behavior shows Covid-19 isn’t the only healthcare topic on people’s minds right now.
In an analysis of consumer search trends during the coronavirus pandemic, a team from the healthcare provider scheduling and search platform Kyruus found that search terms seemingly unrelated to Covid-19, such as “diabetes,” “cancer,” and “depression,” continue to rank more highly than those associated with the virus.
Improving Customer Insights and Targeting through Data Integration
Businesses seeking to better reach their target audiences need the most accurate and up-to-date consumer data to inform their marketing strategies and meet their business goals. In fact, data-driven insights can literally make the difference between a hit or a miss when it comes to truly understanding audiences. But, as the sheer volume of collected data grows, the variety of collection methods, visualization formats, and management systems needed to organize and analyze this data can prove confusing and challenging.
As most companies pull data from several internal and external sources — which can be time-consuming and tedious — the need for a simplified organization methodology is incredibly important.
Enter data integration.
How to Move Your Classes or Programs Online – Tips for Small Businesses
A week before it ran several online classes, Practical Martial Arts didn’t have a video strategy or an online conferencing platform, and the couple was terrified about what the stay-at-home order meant for their beloved business, their customers, and their employees. But in a couple days they were able to pivot. And you can, too.
If you’re looking to offer online versions of your in-person business or are simply looking to connect online while we ride this out, below are some tips and resources to help you go virtual, too.
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