News and Analysis

Texting Allows Marketers to Reach Customers Where They Spend the Most Time

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Seventy-six percent of consumers are already receiving texts from businesses, and a majority of consumers across all age groups would prefer that more businesses take up texting as a mode of communication, a new report from business text messaging platform ZipWhip indicates.  

A whopping 83% of Gen-Z respondents and 82% of millennials said they “wish more businesses” would use texting. Even for older generations, that number made up a more than slight majority, including 76% of Gen-Xers and 64% of Baby Boomers.

5 Consent Management Platforms for Brands and Publishers

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For brands and publishers that work with multiple ad tech partners, the process of obtaining user consent for data processing is overwhelming. To simplify the workflow, publishers have started using consent management platforms (CMPs). Not only have CMPs been designed to help brands and publishers obtain and manage user consent, but they also help with monetizing users, even when users haven’t opted-in to sharing data.

CMPs were largely developed in response to the GDPR — most are built on the IAB’s transparency and consent framework — which means the systems themselves are still relatively young. Nonetheless, the popularity of this type of platform has led to a spring of new players entering the space. Here are five examples of CMPs on the market right now.

Report: Fake Google Maps Listings Ensnare Consumers, Harm Legitimate Businesses

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“Chronic” local listings fraud on Google Maps, where con artists pose as handymen and other local service providers, sometimes stealing the names of legitimate operations, is endangering consumers and sucking business away from viable local businesses, the Wall Street Journal reported.

As Google seeks to prop up its lucrative but “cresting” search business and consolidate its lead in local, the tech giant is struggling to address the fraud issue and perhaps even to care about it. 

Commentary

Local’s Next Battleground: In-Car Media

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A few recent moves have begun to triangulate how Uber might build out auxiliary revenue channels. It will be all about enhancing your ride, then, down the road, an ad model. And it won’t involve in-car signage or digital displays.

3 Mobile Changes That Will Affect Marketers in 2017

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In 2017, the total number of worldwide mobile users is expected to surpass 6 billion across 11 billion mobile devices. So, what does the future of mobile look like for marketers? More specifically, what data-related trends will dominate in the coming year?

Is There an SMB Analytics Market? And If So, What Should It Measure?

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“I’m not convinced small businesses without a full-time in-house marketer really care about analytics,” David Mihm tells Mike Blumenthal in their bi-weekly chat. “They certainly don’t have the time or expertise to dive in each week and change their marketing or customer service behavior based on what a dashboard is telling them.”

Latest Posts

UrbanSitter Leverages Online Connections to Ensure Trust in Childcare

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Who can you trust to babysit your 5-year-old? For parents, finding someone reliable and trustworthy can be quite daunting. Urbansitter CEO Lynn Perkins grappled with these issues of trust and referral as she’s grown her local commerce service into a national vertical player.

When Will We Be Able to Say That Cashless Payments Have Finally ‘Arrived?’

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The ubiquity of smartphones, new payment technology platforms, and ease of use have clearly caught the eye of many technology innovators and consumers. But why is this the year that cashless payments will go mainstream?

Street Fight Daily: Pinterest Opens Ad Platform to SMBs, Thumbtack Sees $1B in Local Services Spending

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Pinterest Fully Opens Its Ad Spigot to Every Small and Medium-Sized Advertiser (Adweek)… $1B in Local Services Spending Runs Through Thumbtack (LSA Insider)… Facebook ‘Amazed by Volume of Valueless Inventory,’ Abandons New Ad Buying Platform (AdAge)…

Booker Acquires Frederick, Expands Marketing Automation for Service Businesses

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The two companies had an existing partnership in place, and Booker has already rolled out Frederick’s marketing services to 200 of its existing customers. Following the deal, Frederick will retain its brand and will continue integrations with other business management systems.

Bot Local: Making Appointments Is Getting a Lot More Fun

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Pingup is bringing its API-powered live booking capability to “a broader range of leading-edge consumer interfaces and platforms.” This means “Pingup-powered bots” will let consumers book and confirm appointments in real time with “tens of thousands of local businesses across the U.S.”

Street Fight Daily: Verizon Fined By FCC for Tracking Consumers, Will Google+ Be Resurrected?

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… FCC Drops the Hammer on Verizon Over ‘Supercookie’ Usage (The Next Web)… Founder of 4chan Joins Google, Presumably to Work on Google+ (Ars Technica)… Facebook’s Trojan Horse Commerce Strategy (Recode)…

The Physical World Is Eating the Web

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Most beacon scenarios require users to jump through a set of compatibility hoops. But Google has been quietly working on an antidote: The physical web. To sidestep some of the opt-in friction, it positions the browser as the beacon interface and it transmits beacon content using URLs.

Swipely Rebrands as Upserve, Launches Mobile App and New Tools for Restaurants

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The company announced this morning that it is changing its name to Upserve, and is expanding its suite of products aimed at helping restaurateurs optimize their sales and service and manage their business on the fly.

What the C-Suite Needs to Think About When It Comes to Delivering On-Demand

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Today over 2 billion local deliveries are made annually in the U.S. And every delivery company that wants to remain competitive in this space must be able to offer an on-demand experience to their customers — whether it has its own fleet of drivers or uses independent contractors to provide its service. In a complicated […]

Street Fight Daily: Publishers to Use Facebook Messenger to Reach Consumers, Groupon CEO on Strategy

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Plans to Open Messenger to Publishers (Marketing Land)… Groupon CEO: ‘We Win If Local Businesses Win’ (Silicon Republic)… Europe’s Antitrust Enforcer on Google, Apple, and the Year Ahead (New York Times)…