News and Analysis

With Shoelace, Its Latest Foray into (Local) Social, Google Aims to Do for Friends What Tinder Did for Dating

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Perhaps Shoelace is less ambitious than Google+. But is finding friends, or others with whom to socialize, not the most central and yet unachieved aim of social networking? One that hinges on location and would be a gold mine for advertising, as it captures users far down the sales funnel, all the way at the point where they are ready to get together to spend some time at a local business? What if, in the same way online dating has gone from disreputable to de rigueur over the course of 10 years, finding friends online is something young people all do in 10 years, an engineering problem that Tinder rival Bumble is already trying to crack?

That would be a pretty big social network. The ambitions may not be so modest.

Retailers Are Using AI for Onboarding, Associate Retention

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The retail landscape is going through an evolution, with mom-and-pop stores on Main Street being replaced by e-commerce outlets that rely on sophisticated algorithms to manage virtually every aspect of business operations.

While most headlines about the transformation of retail focus on the consumer-side of the equation, there’s even more change going on behind the scenes. Competition between e-commerce and brick-and-mortar is forcing innovation in the way retailers approach the challenges that come with onboarding and retaining in-store associates.

Retailers Leverage Prime Day to Boost Offline Sales

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Unlike other shopping “holidays,” like Black Friday and Cyber Monday, Amazon Prime Day is specific to a single retailer. But as the event grows, other retailers—both online and offline—are finding ways to leverage the anticipation that consumers are feeling.

Last year, 63% of Prime Day shoppers said they visited competing websites to compare prices. This is a major opportunity for online retailers to capitalize on the spike in traffic and provide consumers with personalized and targeted offerings and exclusive deals.

Commentary

Frustration With Digital Marketing Vendors Boils Over for One SMB

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If it’s possible to distill the 30 million small business owners in the U.S. into a single persona, Marc Reisner strikes our columnists as a great candidate: “Marc has been disillusioned by past performance and that poor performance has understandably tarred the entire industry with the same brush.”

How Brands Can Find the ‘Advertisable Moments’ They’re Missing

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Advertisable moments exist in a range of digital and physical contexts beyond TV sets and even beyond desktop browsers — and if a brand wants to capitalize on all available moments (especially those proverbial micro-moments) it has to look for ad opportunities in unexpected places.

Are We on the Brink of a Retail Revolution?

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Revolutions often happen over short periods of time and leave death and carnage in their wake. What we are experiencing today in retail is more of an evolution — a sort of “survival of the fittest” as both local and big brand retailers either embrace shifting consumer shopping patterns or face extinction.

Latest Posts

Sponsored Post: 9 Mobile Apps That Are Transforming Local Commerce

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There is no shortage of business tools and apps available to entrepreneurs today. Technology, now more than ever before, is discovering new ways of solving old problems and enabling retailers and service providers as well as the mighty consumer to reach, share, save, buy, bid, deal, message, post and even make a phone call, anytime and from almost anywhere. …

Street Fight Daily: Co-op Marketing Battles Facebook/Google/Amazon, Lead Generation’s Future

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facing Facebook, Google, and Amazon, Brands Pool Their Data (Marketing Land)… The Future of Digital Lead Generation (TechCrunch)… Publishers ‘Feeding On Scraps from Facebook’, Says Bloomberg Media Boss (The Guardian)…

Understanding the Local Search Marketing Funnel

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According to the funnel metaphor, customers travel in stages from awareness to purchase, the funnel getting narrower at each stage as some customers drop off and do not move to the next stage.

LiveIntent President: Local Publishers Need to Leverage ‘Gold Mine’ of Email Newsletters

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Advertising network LiveIntent has 1,300 publisher clients, including Hearst, New York Times, Washington Post and ESPN. Through these relationships, it can target 130 million unique visitors. We caught up with the company’s president, Jason Kelly, to talk about how local publishers can compete with social-media platforms for ad revenue.

What Designing an ‘OS for Restaurants’ Really Requires

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When you look at the restaurant tech stack, there are clearly solutions, software, applications that should play nicely with each other, but the larger players have purposefully walled off their gardens. The next multi-billion-dollar company in this space will identify the mission-critical pieces of technology in the stack, and own them.

Amplified Robot CEO Lays Out a Case for the Role of AR/VR in Retail

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At the LOCALCON conference in London last week, Amplified Robot CEO Steve Dann gave a keynote address on VR’s practical uses for the retail industry. VR is steadily “climbing up the slope of enlightenment,” Dann said, and it’s in our best interest to familiarize ourselves with it.”

Street Fight Daily: Search Engine Jelly Relaunches, How Foursquare Predicted Chipotle’s Sales Drop

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… With Relaunch, Jelly Makes Another Run at Q&A-Style ‘Social Search’ (Search Engine Land)… How Foursquare Knew Before Almost Anyone How Bad Things Were for Chipotle (Washington Post)… Google Is Reportedly Building an All-in-One Travel App Called Trips (The Next Web)…

Can Facebook Messenger Become an Effective Local Marketing Platform?

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The pieces are in place for Messenger to become a major new marketing platform. Indeed, the various (mostly mobile) use cases range from customer service to e-commerce. So far, none of my experiences has been great. But there’s huge potential over time.

How Time Out Plans to Strengthen Its Vertical Offerings With Ecommerce

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At last week’s LOCALCON conference in London, Time Out’s Russ Cohn, Zenchef’s Xavier Zeitoun, and FreshLime’s Bob Barnes discussed the impact of vertical approaches on local marketing. We followed up with Cohn again after the conference to learn more about how the publisher is working to become a comprehensive booking platform.

Street Fight Daily: Facebook’s Mobile Advertising Dominance, Is This the Year for Beacons in Retail?

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A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Cements Status as a Mobile Juggernaut with $4.2 Billion in Ad Revenue (Mashable)… Where Do Beacons Fit in the Retail Sensor Landscape? (Marketing Land)… Pinterest’s Plans for World Domination (Business Insider)…