News and Analysis

customer experience retail

Report: BOPIS Use Soars While Demand for Curbside Pickup Declines

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More than half of retailers (54%) are now offering BOPIS (buy-online, pick-up in-store) services, but just 31% are showing store inventory availability online. One third of retail brands have a mobile app, and an impressive 76% are accepting contactless payments in-store. 

Demand for Ad Buying Diversification Juices OOH Market

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With fewer consumers spending time at home, traditional website banner advertising is becoming less relevant. Meanwhile, particularly in large cities, like Los Angeles, New York, and Dallas, investments in OOH campaigns are on the rise.

How AI Can Help Retailers with Supply Chain Disruption

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The pandemic, Russia’s invasion of Ukraine, and climate change are fueling supply chain disruption. This has cost retailers billions as they struggle to get products to customers and optimize product distribution for demand. Better forecasting can help.

Commentary

Location Weekly: Google Highlights Curbside Pickup

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In this episode of Location Weekly, the Location-Based Marketing Association hosts Jed Schneiderman, EVP of growth and marketing for EQ Works.

The team also covers Pedigree getting behind Zoom-based dog adoption in Nashville, Chantel Jeffries throwing a virtual DoorDash dinner party with Chili’s, and Google highlighting businesses with curbside pick-up in local search results.

How First-Party Data Can Drive a Comeback for Local Travel

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Long live the road trip. Experts predict that people will largely look to visit domestic and drivable destinations because of new health and economic concerns. We’ll see more three- and four-day trips because of finances, work pressures, safety concerns, and changing school schedules. That said, travel companies, hotels, and CVBs are now considering reinvesting in marketing to local audiences. It’s time to hit the gas at this first sign of recovery.

Marketers have to think about geo-optimization because there may be pockets of travel in certain regions and an opportunity to be more fine-tuned. Larger brands that do national advertising may miss an opportunity to be more targeted on a regional basis.

The Impact of Covid-19 on Marketing and the Best Ways to Deal with It

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What is the impact of the Covid-19 crisis on marketing, and what are the best ways to deal with these newfound challenges and sustain your business? Read on to learn the best possible ways to sustain your business and build strong communities during these troubled times.

Latest Posts

Location Is an Underused Data Layer for Brands Seeking Better ROI

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In 2019, we are just scratching the surface of location data’s potential for improving the ROI of advertising and marketing. As we approach the next decade, location intelligence will be a major factor in determining which brands thrive and exist in the many years to come and which ones fall by the wayside by not taking their data seriously enough.

The DOOH Opportunity: How OOH is Becoming a Bigger Piece of the Media Mix Pie

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Out-of-Home (OOH) advertising is having a fantastic run. It is the only traditional media channel to consistently grow over the last 10 years and is expected to continue growing in 2019, according to the Outdoor Advertising Association of America.

However, OOH teams are often siloed away from broader digital marketing teams and are categorized differently in budget breakdowns and post-campaign analysis. As the field adapts and evolves, continued separation of digital and OOH teams is going to hinder, rather than help, your efforts and results.

LBMA Vidcast: Alibaba’s FlyZoo Hotel, McDonald’s Acquisition of Dynamic Yield

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On this week’s Location-Based Marketing Association podcast: Samsung’s “Refrigerdating,” PrivateAcre, Alibaba’s FlyZoo hotel, McDonald’s buys DynamicYield, Oreo + Target, Coor’s Light battles Bud with sound. Special guest: Ian Dallimore, Lamar.

SMB Marketers: Small Budget? Small Team? Search and Social Are Key

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With the barrier to entry lower than ever, third-party platforms have made inroads to make it easier for marketers to leverage search and social more effectively. These platforms have made it attainable for marketers—regardless of their team size or level of experience—to launch and optimize sophisticated, targeted campaigns, providing an ideal foundation to build upon as their capabilities and budgets expand. With that, here are five reasons SMB marketers should consider digging deeper into search and social right now.

Another Day, Another Story About Exposed Facebook User Data

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While we don’t yet know if any nefarious activity took place as a result of this latest news of Facebook user information’s exposure to third parties, the bottom line, as per the pithy genie line above, is that Facebook handled user data so recklessly for so long that there’s no guarantee the company can prevent exposure going forward. That means, potential regulations for which Mark Zuckerberg is now calling notwithstanding, the end of the Facebook privacy-breach saga is likely not in sight.

food

Walmart Enlists Google to Power Voice-Driven Grocery Shopping

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Partnerships between retailers and tech platforms will provide increasingly important benefits for local discovery as voice becomes a more established search channel. In the age of voice-driven local search, consumers looking for products and services will become accustomed to having only one option surfaced (as Assistant is unlikely to rattle off five choices), which means being a consumer’s first option will be paramount for brick-and-mortars.

online privacy

Interactive Advertising Bureau Europe Catches Heat from Privacy Advocates

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Johnny Ryan, chief policy and industry officer at Brave, a privacy-first web browser, filed a complaint with the Irish Data Commission against Interactive Advertising Bureau Europe on Tuesday evening based on the latter’s alleged violation of GDPR. A statement circulated by Brave on Tuesday identified IAB Europe as a leading lobbyist for the digital tracking industry and accused the company of violating GDPR guidelines with its “cookie wall,” a message encountered by those navigating to its website that requires visitors to consent to tracking from both IAB Europe and third parties.

Report: Education of SMB Marketers a Glaring Hole in Vendor Approaches

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The disconnect between how vendors think they are supporting and educating their clients, and how those clients actually feel they are being supported, can be alarming. BrandMuscle’s report found that local marketers are hungry for marketing knowledge, and yet 18% believe they get “little to no support” from the agencies or marketing teams with which they work. Twenty-eight percent say they get “check-the-box support,” which is still insufficient.

Letter From the Editor: Broadening “Local”

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Street Fight’s charter for the past nine years has been to chronicle the happenings of, and pull strategic insights from, the world of location-based media and marketing. But this impactful area that we’ve all come to know as simply “local” continues to evolve and expand.

This sparks an ongoing question we ask ourselves: What is “local?” The answer to that question is different depending on whom you ask. To some, it might mean how restaurant ingredients are sourced. To those in the local advertising industry, it might mean “SMB,” and to others, it could mean how ads are targeted. The answer is that all of the above are correct.

April Focus: Automating Local

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We’ve kicked off 2019 with themed content for January (Beyond the Screen), February (Word of Mouth), and March (Targeting Location). We now roll into April with Automating Local: a look at how AI is impacting local commerce and marketing. How is it empowering local marketers, and who’s doing what? How are sub-sectors like “retail-as-a-service” bringing AI into retail to transform shopping experiences and empower retailers with new functionality and customer data?