News and Analysis
BUST: John Hunewill Performs an “Autopsy” on Forever 21
Forever 21 is one of the latest major MULO (multi-location) retailers to declare bankruptcy. A discount fashion brand, it was founded in 1984 and was heralded as one of the best discount fashion retailers. But “Forever” turned out to be a stretch. John Hunewill, Partner at Allen Austin, has spent nearly three decades in retail, […]
Amperity Unifies Fleet Farm’s Loyalty Program
You might be forgiven if you’ve never heard of Fleet Farm as a destination for home-improvement, agricultural, and outdoorsy pursuits if you’re not from the Midwest. Fleet Farm is a destination with a loyal customer base, and recently tapped Amperity to manage its customer-loyalty program. Amperity uses AI for identity resolution and to create customizable […]
Turning Digital Signage into Responsive Retail Experiences
In a move set to redefine in-store engagement, Spectrio has unveiled Smart Content Triggering, a new suite of capabilities that brings real-time intelligence to digital signage in retail and food service environments. By enabling displays to respond dynamically to real-world inputs—from customer behavior to weather conditions—Spectrio’s platform aims to make physical spaces as personalized and […]
Commentary
Brand Marketing: Focus on Outcomes and Cut Through the AI Hype
Google’s decision to call off its deprecation of the third-party cookie may seem like a reprieve for many brand marketers. But the truth is, regardless of this move, the digital landscape is increasingly privacy-centric. As users take control of their data-privacy, brand marketers have two options: spend more or spend smarter. AI can deliver the […]
Streets Ahead: Google Monopoly Ruling, AIO Declines
In this week’s Streets Ahead update, SOCi looks at what’s next after the Google monopoly ruling as well as the continued decline in Google AI Overviews (AIO). Google Monopoly Ruling: What’s Next After the DOJ’s Landmark Decision? The News Last week, we reported on a significant development in the lawsuit filed against Google by the […]
What’s Old was New at This Year’s Upfronts
This year’s Upfronts mirrored the changes taking place in the industry as there was a greater focus on streamers, with Netflix, Amazon and YouTube dominating headlines and generating more buzz than their broadcast and cable counterparts. Despite the industry’s desire to embrace new technologies and fully enter the streaming era, progress from years past appears […]
Latest Posts
How AI Can Help Multi-Location Restaurants Prevent Another Health Crisis
What if restaurants could spot a health crisis before it spreads? With the help of AI, they just might. McDonald’s burger patties may not have been the culprit of its recent E. coli outbreak, which the company quickly traced back to slivered onions, but customers temporarily took a step back from the quick-serve restaurant’s top […]
Who Won the “Near Me Scavenger Hunt?” (and What it Revealed)
During the lunch break at Street Fight LIVE, our guests hit the virtual streets to put themselves in their customers’ minds (and small screens) and find targeted businesses “near me”. The scavenger hunt, which LT sponsored, worked like this: We gave everyone five categories of products and services and instructed them to use their phones […]
Selling into MULO Big Brand Stores: One Founder’s Story
Every inventor, entrepreneur, or manufacturer can’t get a big deal on Shark Tank. Scaling up via online selling can be exhausting and highly competitive, especially when an inventor/manufacturer is up against hundreds of similar brands. Many food and product entrepreneurs dream of having their products sold by MULO (multi-location) big brand stores. We recently sat […]
StreetFight Live: All Content Creators are Not Created Equal!
Next in our series about the highlights of Street Fight LIVE is an overview of the UGC (User Generated Content) panel. Moderator Steph Hadas of 5WPR spoke before the session about the definition of public relations today and touched on how the lines have blurred between earned and paid media. MULO (multi-location) brands have discovered […]
Holidays 2024 Installment 5: Elizabeth Lafontaine Predicts the Spending Future
Elizabeth Lafontaine, Director of Research at Placer.ai, is joining the virtual panel of MULO (multi-location) experts who are discussing consumer shopping behavior and marketing trends for this holiday season. Please contact me if you have predictions for this holiday season or 2025! What is your #1 prediction for holiday shopping season? “One prediction for the […]
Streets Ahead: Meta’s Threads and Instagram Video Quality
In this week’s Streets Ahead update, SOCi discusses the continued growth of the Meta’s Threads platform and the Instagram move to adjust video quality based on popularity Threads Rapid Rise: 275M Users and Counting The News Meta’s Threads app, emerging as a competitor to X (formerly Twitter), has rapidly grown, now boasting 275 million monthly […]
That Damn Retail Music May Actually Boost Sales!
As the holiday season approaches, we can expect to hear Mariah Carey blasting from speakers at many MULO (multi-location) businesses. A new study reveals that holiday music does impact spending. In fact, it can boost retail ticket size by as much as 42%! Mood Media found that: 41% of shoppers feel nostalgic, and 29% feel relaxed […]
Street Fight LIVE Insights: Are you Experienced?
For those OGs and rock fans, the title of this post pays homage to Jimi Hendrix. (It was the name of his award-winning album back in 1967!). And, like a great Hendrix guitar solo, the notion of experiences is timeless. That concept was reinforced at our opening session at Street Fight LIVE, led by Nick […]
From Pumpkin Spice to Prime Days: The Erosion of the Traditional Shopping Calendar
For years, shopping seasons were predictable. Black Friday, Back to School, and the holiday season provided distinct markers for consumers and retailers alike. Today, these events have blurred, creating an “always-on” shopping environment. Seasonal promotions now begin months ahead – Pumpkin Spice Lattes in August, Christmas decorations in September, and multiple annual Prime Days. This […]
Holidays 2024 Installment 4: Megan Hastings Predicts the Spending Future
Megan Hastings is Head of Customer Insight Strategy at Quantum Metric. The company specializes in analyzing the customer journey. And, as we know, that journey includes lots of retail visits for holiday gifting this time of year! And, according to Hastings, lots of visits to that mobile screen! Here’s the latest in our Holiday Predictions […]
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