October Focus: Is Local Commerce Vertically Challenged?

We often refer to the many facets of local advertising, media, and commerce as simply ‘local.’ But it’s a bit of a misnomer because the local commerce universe is really made up of several galaxies.

That includes various products that help local businesses, both SMBs and multi-location brands, acquire and keep customers. It’s everything from SEO to listings management to point-of-sale systems. Beyond product function, there’s also vertical segmentation, which encompasses diverse industries from pizza shops to plumbers.

This will be Street Fight’s editorial focus for the month of October. You may have realized we’ve been assigning themes to each month — September being about mapping, August about the connected car, and so on. These are all tentpole issues in local media, advertising, and commerce.

What Alignable’s New Trust Ratings Mean for Loyalty Vendors

Based on the results in Alignable’s 2018 Q1 Small Business Trust Index, the three least trusted categories of vendors include legal, hiring and people management, and loyalty and rewards. Alignable’s findings were based on Net Promoter Score ranges and averages for each products and services category.

Case Study: Hospitality Group Uses CRM to Understand Customer Patterns

At Philadelphia-based Garces — which has more than a dozen restaurants spread across the East Coast — getting inside the minds of consumers and more strategically managing guest feedback has become a top priority.

Openings and New Hires at Shopkick, OpenTable, WebsPlanet

Every two weeks, Geoff Michener covers some of the latest job changes taking place in this dynamic industry. This week’s edition includes moves and new openings at Verve, LMA, Propel Marketing, Search Influence and Navads.

Street Fight Daily: Apple Taps Drones to Improve Maps Data, Brands Leverage Apps for Loyalty

A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Apple Said to Fly Drones to Improve Maps Data and Catch Google… How Brands Are Leveraging Their Apps to Provide Value, Maintain Loyalty… Instagram to Overtake Twitter as Marketing Channel…

Street Fight Daily: Facebook-WhatsApp Data Sharing Blocked Abroad, OpenTable Scales Back

A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Facebook Runs Into Roadblock Abroad Taking User Data from WhatsApp for Targeted Ads… As OpenTable Struggles to Take Hold Abroad, Priceline Scales It Back… Uber Rival Karhoo Shuts Down After Blowing Reported $250M in Funding…

LBMA Podcast: GasBuddy, OpenTable, and TomTom’s Parking Solution

This Week in Location Based Marketing is a weekly video podcast from the Location Based Marketing Association with Asif Khan and Aubriana Lopez. On the show: Australia Post & Posterscope, Snapchat, Reali, Sears, Koupon Media + Verifone, ReviewPush + Yelp, and Panasonic’s smart mirror.

Openings and New Hires at OpenTable, Unacast, Foursquare

Every two weeks, Geoff Michener covers some of the latest job changes taking place in this dynamic industry. This week’s edition includes moves and new openings at Weather Company, Dropsource, Brandify and Tronc.

Street Fight Daily: Facebook’s Virtual Reality Web Browser, Millenials Prefer Text-Delivered News

A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… What Brands Should Know About Facebook’s New Virtual Reality Web Browser… Pew Research Shows Young Adults Prefer Text-Delivered News Over Video… Snapchat Parent Working on IPO Valuing Firm at $25 Billion or More…

#SFSW16 VIDEO: Rethinking Restaurants — Local Tech Remakes an Industry

Restaurants are a particularly large and important vertical in local, and as such they’ve long been a testing ground for a variety of digital products. Now a new generation of companies is starting to use local marketing and delivery services to rethink what a restaurant is and how we think about our dining experiences.

Openings and New Hires at Blueshift, Upserve, OpenTable and flok

Every two weeks, Geoff Michener covers some of the latest job changes taking place in this dynamic industry. This week’s edition includes moves and new openings at Foursquare, Thumbtack, and Search Influence.

Street Fight Daily: Microsoft Building Its Own Bot, UberMedia Expanding Attribution Business

A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Walmart Outperforms Estimates, but Online Retail Lags… Looking for a Sustainable Business Model for a Regional Newspaper? Start at the Star Tribune… Microsoft is Building Its Own Bot to Rival Google Assistant and Viv…

When It Comes To OpenTable, the Restaurant Industry Has Few Reservations

Catherine Porter, the company’s SVP of strategy and business development, recently caught up with Street Fight with a sneak peek of what’s on the menu for OpenTable this year, and how simplifying the reservation process is bringing more patrons to local businesses.

Street Fight Daily: Jet.com Pilots Grocery Delivery, OpenTable Battles New Competitors

A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Jet.com is Piloting Grocery Delivery (But it May Take 2 Days to Arrive)… Reserve, Other Startups Fight OpenTable for a Seat… Uber Recognizes New York Drivers Group, Short of a Union…

Case Study: NYC Restaurant Uses Automation Tools to Update Search Listings

This case study looks at how New York City’s Paola’s Restaurant worked OpenTable, Yext, email and Yelp to boost walk-ins and traffic. Which tools were most effective and which weren’t worth the expense?

Street Fight Daily: Yelp and OpenTable End Partnership, Google’s Plans For Accelerated Mobile Pages

A roundup of today’s big stories in hyperlocal publishing, marketing, commerce, and technology… Yelp, OpenTable Part Ways amid Heightened Competition (Reuters)… Inside Google’s Plan to Speed Up the Mobile Web (Poynter)… DoorDash Partners with b8ta for On-Demand Tech Gadget Delivery (TechCrunch)…

On-Demand and Deep Linking Becoming More Deeply Linked

The worlds of on-demand and deep-linking took another step closer when ride-sharing giant Uber announced a new mechanism for app developers to incorporate a button for users to request an Uber driver. Expect to see more of this kind of app integration among on-demand services, giving the market leaders greater scale and distribution.

Case Study: Restaurant Group Takes a Data-Driven Approach to Email Marketing

Data is changing the way large restaurant groups cater to their highest-value customers. Richard Sandoval Restaurants, the upmarket restaurant group with more than 35 locations worldwide, is looking for more strategic ways to use data for customer retention and acquisition. It has started harnessing its email database to make more data-driven decisions using tools like customer analytics and marketing platform Venga.

LBMA Podcast: Walkbase and Samsung Team up for In-Store Analytics, Localistico Makes Location Easier for SMEs

On the show: Walkbase and Samsung team up for in-store analytics; Localistico makes location easier for SMEs; Amazon creates its own Uber for packages with “Flex;” Nescafé and Google partner for 360-degree virtual reality experience; Beacons for Good. Plus, news from Best Buy, Google, Foursquare and OpenTable, and Virgin and Netflix.

Editor’s Take: The Perils of Uberization for the Local Economy

On-demand is a convenient rubric for speaking about a certain type of currently faddish platform, but not every underlying service or product is the same. Transportation is not the same as home services or restaurants. By extension, not everything Uber does will work equally well outside of its particular niche. Demand-based pricing is a prime example.